AN ABSOLUTE DISGRACE

Swale Heating www.swaleheating.com
★★★★☆
3.5
64.0% of users recommend this
  • Value For Money

LucyGreenwood311's review of Swale Heating www.swaleheating.com

“AN ABSOLUTE DISGRACE”

★☆☆☆☆

written by LucyGreenwood311 on 28/10/2015

I have the misfortune of dealing with Swale Heating for over a year now, never EVER has any encounter been without major problem. All this company are good for is telling lies upon lies - appointments booked, engineers not arriving with no notice given, rude call centre staff (they once left me without any heating or hot water for two weeks over the Christmas period - one customer service agent told me to "just boil a kettle if you want hot water"), the boiler has broken, the fire alarms need replacing, none of them have been done because Swale Heating keep sending out engineers with the wrong parts, despite the telephonists assuring me they have the correct bits in their possession. The telephone system is a joke - don't EVER press 1 for a callback because that won't happen (I fell for that on more than one occasion). I have had to call them again this morning - been waiting for 55 mintues so far for them to pick up the phone, no joy. Unfortunately there is no way to give a zero star rating - but you're not even worth that!!

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