total waste of money

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SteveMykyta's review of Alko 2500R Shredder

★☆☆☆☆
Alko 2500R Shredder

“total waste of money”

Written on: 24/07/2012 by SteveMykyta (1 review written)

Item purchased new on 29/5/12,cost £215,from local garden centre.Used four times since purchase due to inclement weather. Easy to assemble, reasonably light, and mobile due to large-ish sturdy wheels. First impressions were good, it seemed well built with two good blades, and fairly compact. When plugging power socket into machine and using it for the first time,the two pin plug did not fit vey well and repeatedly came loose resulting in the shredder stopping.The motor has plenty of power though.
Where the material to be shredded is fed is shaped like a small pair of 'Mickey Mouse' ears and is really difficult to feed material in, I understand the need for a small feed hole to prevent half wits putting their digits in and then sueing the company.
Upon feeding the shredder with 5mm diam., on average, twigs they bent when inserted and failed to feed into the blade. The only twigs that would shred were long,straight and of thicker diameter. Any twigs with off shoots were impossible to feed and when they did finally go in they bent and jammed and I spent a GREAT DEAL of time unblocking it. I tried cutting the twigs smaller which negates the whole point of a shredder, but the smaller twigs just bounce around and prevent anything else reaching the blades.It took ALL DAY to fill two garden waste bags!I persevered but the same thing happened on following 3 times used,material to be shredded was hedge clippings and rose bush clippings. Finally put hedge cuttings in a pile and chopped them up with a hedge trimmer,much quicker and cheaper.
I feel this machine is not fit for purpose. It is sold as a 'SHREDDER' but does NOT shred. How do I stand with regard a refund if I am not satisfied with the product? Am I now stuck with a shredder that fails to shred?

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