Edecks Decking Reviews - www.edecks.co.uk

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Latest Reviews

★☆☆☆☆

“Fu*kd up company! absolute nonsense”

Written on: 29/06/2015 by Kristin398 (1 review written)

I ordered some decking and the delivery has been cancelled twice already. I've been trying to call them all day for past 4 days and no one to answer other than sometimes some a* holes from sales pick the call just to pass on the call to some random extention and then it all goes dead from there! If you cannot freaking deal with it then admit and shut the business u mf's Such a disgrace!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 23/06/2015 by sidge123 (2 reviews written)

I ordered a decking kit from Edecks (which arrived days late when I was at work so I couldn't check it) The quality was awful when I complained I was repeatedly told that my photos showed acceptable levels of knotting and splitting and cracks!! They said I should arrange return and pay a 20% restocking fee. This is ILLEGAL and only when I pointed this out did they suddenly realise they could collect the decking. A month later no refund no answer to my phone messages.... luckily I paid with a… Read Full Review

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★★★★★

“London modular rattan furniturw”

Written on: 04/06/2015 by HughMBE (1 review written)

I ordered this on Friday 29th may and it was delivered on Tuesday 2nd June. Units were above expectation for the price Extremely well made llook great and have given my decking a finished look I very seldom bother to write reviews but felt in this instance I had to. Absolutely no reservations about writing this… Read Full Review

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★☆☆☆☆

“Very poor customer service. The first batch of reject...”

Written on: 30/05/2015 by pkBurns186 (1 review written)

Very poor customer service. The first batch of reject joists we ordered were not reject but unusable! They arranged to collect over 2 weeks - still no refund. The second order that made came with missing lengths, most of them were damaged, marked, paint stained. Customer service appalling! Spent 2 days emailing and leaving voice mails - no-one returns your call. Eventually got through only by passing through to sales (funnily enough they answer!) DO NOT USE THIS COMPANY!!!! If you have any… Read Full Review

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★☆☆☆☆

“ Very Poor Customer Service! Beware when purchasing!”

Written on: 26/05/2015 by PaulHutchinson (1 review written)

I was looking for decking online and came across edecks. The website looked good and professional so thought i would give them a call and get some advice regarding decking boards that i needed. I'm no expert in decking so thought i would call and get some advice and make a purchase over the phone. When I ordered the decking I placed the order over the phone at which point the difference between nominal and finish sizes where not mentioned. As such I ordered based on the information that was… Read Full Review

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★★★★☆

“Really Pleased Overall”

Written on: 13/05/2015 by jonompeck (0 reviews written)

I ordered various polycarbonate products to make a roof for my pergola. They arrived on time and are exactly what I required. When I rang with some queries, one staff member in particular, really helped me out and provided outstanding customer service. A very comprehensive website with everything you should need! … Read Full Review

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★★☆☆☆

“Rubbish customer and supply after sales.”

Written on: 09/05/2015 by Stu1963 (1 review written)

I ordered some decking railing from edecks to add the finishing touches to some old decking that I had taken up and relocated in my garden. It started off pretty good with the delivery arriving within two days albeit a day before it should have done (good job I was at home to accept it and not at work that day)Everything I ordered was delivered including 70 colonial style spindles. I erected the sections of railing one by one and fixed them onto my decking. Putting the last 2.4m handrail… Read Full Review

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★★★★☆

“Good all round ”

Written on: 28/04/2015 by Olsonoo496 (1 review written)

After reading the reviews online I was sceptical about this company. I made a small purchase first which to be honest arrived by courier 2 days later. I then a couple of weeks ago ordered again. Some reject decking boards and I was suprised how good they are to say they are reject wood. A few knots here and there but that's character. I must say I feel a lucky customer after reading these reviews. Well I'm a happy 2nd time customer. Keep it up edecks and ill make it a 3rd buy… Read Full Review

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★☆☆☆☆

“avoid poor service and after care ”

Written on: 14/04/2015 by MonicaHouse171 (1 review written)

One of the worst company's to deal with, ordered decking kit took two weeks to come even after paying extra for the quick delivery 3 days. When decking was delivered, left chucked on the drive by a third party courier, don't seem to ever answer phones always a promise from someone to ring back very poor after care doesn't exist, if you want your decking to look like pallets then this is the place to buy… Read Full Review

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★☆☆☆☆

“Appalling company to deal with, total rip off, robbed me”

Written on: 19/02/2015 by sharoncharman (1 review written)

This company have no morals whatsoever, I ordered som decking that should have been on a transit van, they send a 7.5 tonne truck that had celotex hanging off the side of it that wasnt for us so no wonder the truck couldnt get through. They apparently dont use SATNAV (Really) they couldnt deliver to my house due to width restriction at one end, but because the driver couldnt be bothered to drive round he took the stuff back to the depot and then they held me over a barrwll by saying that I had… Read Full Review

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★☆☆☆☆

“Appalling, clueless, unprofessional”

Written on: 07/02/2015 by Parist439 (1 review written)

DO NOT USE THIS COMPANY!!!!!! DO NOT USE THIS COMPANY!!!!!! No customer care, rude staff they have nothing going for them. Please avoid, don't waste your money… Read Full Review

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★☆☆☆☆

“EDECKS composite deck - a total desaster”

Written on: 07/12/2014 by py.g (1 review written)

Hello, We bought Edeck composite deck and installed it a year ago, and 6 month later all the decks are twisted. For the price of it, it's totally unacceptable. After few email exchanges, we haven't received any feedback about the claim, even if we provided all the requested evidence about the installation. We are ready to start a legal procedure, so if anyone is interested having the same problem with the same material, and would like to join us in this direction, please let us know. In that… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 24/10/2014 by disappointedjo (1 review written)

Do not buy from eDecks!!! I spend £500 on so called ''Swedish Redwood Decking has many qualities, resistance to shrinking, warping, enhanced durability and also ages well'' and received split, knotted, 2nd quality wood with holes!!!! I did not buy REJECT wood!!! After weeks of emails back and forward I ended up with reply of nothing. On the day of order I was on the phone with company and was advised to raise the ticket which I did. I was promised compensation towards lack of the quality of… Read Full Review

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★★☆☆☆

“AVOID: Cheap but terrible quality and service”

Written on: 26/09/2014 by GiovannyBradshaw23 (1 review written)

I purchased around £700 worth of decking in Aug 2014 from eDecks, it was dispatched within a week and the delivery was set whilst I was out of the country. I spent a day calling their Delivery team to re-arrange but heard nothing. They left the goods on the driveway, in full sight without signature. The decking itself might be cheap but the quality is shocking - nearly all boards and 4x2 bearers are warped and many are split right through with 10cm-30cm cracks. I accept this to an extent… Read Full Review

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★☆☆☆☆

“No customer care, no integrity !”

Written on: 05/09/2014 by Disappointed9999 (1 review written)

I ordered some anti-slip strips to fix to decking after speaking to edecks to find out which ones to order. The information about these strips says easily installed with just a screwdriver ! It is totally impossible to do this........ so after a long drawn out process online I messaged back and forth, they would not speak on the phone ! Initially I was told they had sent the wrong items and they should have been pre-drilled so they offered a minuscule (not even covering the cost of the… Read Full Review

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★☆☆☆☆

“Terrible customer service attitude”

Written on: 28/08/2014 by 1952Barnett (1 review written)

This is the second time I have ordered with edecks and I will never order again. I was supposed to receive insulation boards and 7 days later still no sign of the materials. Having finally got through to a very rude sales lady she informed me that the 5 day lead time is just a guideline and they can't guarantee when the materials will arrive. Having questioned this response and asked to cancel my order as this level of service is unacceptable, she informed me that there will be a 4%… Read Full Review

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★☆☆☆☆

“Forget about these clowns.”

Written on: 22/08/2014 by Hatch178 (1 review written)

I ordered two times from this company and both times they failed on their delivery commitment. In fairness they did arrange TNT of the first order so that it was only 1 day late instead of 3 days late. On the second order the delay would have been 4 days but more importantly I would have lost the bank holiday weekend to do the job, so I was forced to buy different parts at a higher cost to finish the job. My advice to customers; order well in advance to avoid disappointment. On the plus… Read Full Review

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★★★★★

“brilliant service super fast delivery”

Written on: 21/08/2014 by MacKenzie490 (1 review written)

After ordering my hardwood decking im over the moon with the quality off the product! nothing seems too much for this company and customer services are very helpful definately recommend and would certainly use again myself… Read Full Review

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★★★★★

“would absolutely reccomenend”

Written on: 18/08/2014 by Irvin1986 (1 review written)

No complaints what so ever. The staff are very helpful and they provide an excellent service. Would recommend… Read Full Review

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★☆☆☆☆

“Poor Composite Decking”

Written on: 15/08/2014 by Jon_Barnes (1 review written)

They're very informative about what you need to build your decking when you ring up to order - how many joists and supports, how much decking, how many clips etc... but, when you call back a year later because the composite decking has curled and warped because the clips provided are terrible - they refuse to accept responsibility and claim it's an "installation error", even though you followed their instructions to the letter, "fit more joists and clips" they say, and then completely ignore… Read Full Review

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