Edecks Decking Reviews - www.edecks.co.uk

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆
Edecks Decking www.edecks.co.uk

“EDECKS composite deck - a total desaster”

Written on: 07/12/2014 by py.g (1 review written)

Hello, We bought Edeck composite deck and installed it a year ago, and 6 month later all the decks are twisted. For the price of it, it's totally unacceptable. After few email exchanges, we haven't received any feedback about the claim, even if we provided all the requested evidence about the installation. We are ready to start a legal procedure, so if anyone is interested having the same problem with the same material, and would like to join us in this direction, please let us know. In that… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“AVOID”

Written on: 24/10/2014 by disappointedjo (1 review written)

Do not buy from eDecks!!! I spend £500 on so called ''Swedish Redwood Decking has many qualities, resistance to shrinking, warping, enhanced durability and also ages well'' and received split, knotted, 2nd quality wood with holes!!!! I did not buy REJECT wood!!! After weeks of emails back and forward I ended up with reply of nothing. On the day of order I was on the phone with company and was advised to raise the ticket which I did. I was promised compensation towards lack of the quality of… Read Full Review

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★★☆☆☆
Edecks Decking www.edecks.co.uk

“AVOID: Cheap but terrible quality and service”

Written on: 26/09/2014 by GiovannyBradshaw23 (1 review written)

I purchased around £700 worth of decking in Aug 2014 from eDecks, it was dispatched within a week and the delivery was set whilst I was out of the country. I spent a day calling their Delivery team to re-arrange but heard nothing. They left the goods on the driveway, in full sight without signature. The decking itself might be cheap but the quality is shocking - nearly all boards and 4x2 bearers are warped and many are split right through with 10cm-30cm cracks. I accept this to an extent… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“No customer care, no integrity !”

Written on: 05/09/2014 by Disappointed9999 (1 review written)

I ordered some anti-slip strips to fix to decking after speaking to edecks to find out which ones to order. The information about these strips says easily installed with just a screwdriver ! It is totally impossible to do this........ so after a long drawn out process online I messaged back and forth, they would not speak on the phone ! Initially I was told they had sent the wrong items and they should have been pre-drilled so they offered a minuscule (not even covering the cost of the… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Terrible customer service attitude”

Written on: 28/08/2014 by 1952Barnett (1 review written)

This is the second time I have ordered with edecks and I will never order again. I was supposed to receive insulation boards and 7 days later still no sign of the materials. Having finally got through to a very rude sales lady she informed me that the 5 day lead time is just a guideline and they can't guarantee when the materials will arrive. Having questioned this response and asked to cancel my order as this level of service is unacceptable, she informed me that there will be a 4%… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Forget about these clowns.”

Written on: 22/08/2014 by Hatch178 (1 review written)

I ordered two times from this company and both times they failed on their delivery commitment. In fairness they did arrange TNT of the first order so that it was only 1 day late instead of 3 days late. On the second order the delay would have been 4 days but more importantly I would have lost the bank holiday weekend to do the job, so I was forced to buy different parts at a higher cost to finish the job. My advice to customers; order well in advance to avoid disappointment. On the plus… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“brilliant service super fast delivery”

Written on: 21/08/2014 by MacKenzie490 (1 review written)

After ordering my hardwood decking im over the moon with the quality off the product! nothing seems too much for this company and customer services are very helpful definately recommend and would certainly use again myself… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“would absolutely reccomenend”

Written on: 18/08/2014 by Irvin1986 (1 review written)

No complaints what so ever. The staff are very helpful and they provide an excellent service. Would recommend… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Poor Composite Decking”

Written on: 15/08/2014 by Jon_Barnes (1 review written)

They're very informative about what you need to build your decking when you ring up to order - how many joists and supports, how much decking, how many clips etc... but, when you call back a year later because the composite decking has curled and warped because the clips provided are terrible - they refuse to accept responsibility and claim it's an "installation error", even though you followed their instructions to the letter, "fit more joists and clips" they say, and then completely ignore… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Great”

Written on: 15/08/2014 by Darionv86 (1 review written)

Great value for money very professional and great service I would recommend it to anyone who wants a great job doing… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Will definitely go back!”

Written on: 15/08/2014 by Schroeder312 (1 review written)

The service I got from Edecks was great, the value for money was also fantastic. I will definitely be using Edecks again after recently purchasing my decking from there, it was much better and easier than other companies I've used previously., and much more convenient. I can't complain at all… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“great service”

Written on: 10/08/2014 by Judith264 (1 review written)

I recently purchased my decking from here. They were so helpfulI and their products were real value for money. Thank you :)… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“brilliant”

Written on: 10/08/2014 by Haley389 (1 review written)

i would definately use edecks again they are very reliable and customer service is excellent. I would use edecks again in the future and recommend to anyone… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Excellent”

Written on: 08/08/2014 by Balalaika2525 (1 review written)

Excellent custom service, good prices, fast delivery. Never had any problems or issues with it. I would definitely recommend it to everyone!… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Great Hardwood Decking...”

Written on: 08/08/2014 by KiannaDonaldson388 (1 review written)

I recently purchased some decking from edecks. Delivery within 5 days, the Balau i recieved is second to none and the sales staff where polite and friendly. I will definately be using again in the near future. Thanks eDecks… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Fabulous Company with amazing customer services!”

Written on: 08/08/2014 by Carlee479 (1 review written)

Park Property have used Edecks Decking and have nothing but rave reviews for their customer service, products and overall help. This company and their staff go that extra mile to make sure a project is finished to a 5* standard. … Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Great company, excellent products!!! The sales team...”

Written on: 08/08/2014 by Ookasiaoo5 (1 review written)

Great company, excellent products!!! The sales team are great and very helpful and measured up exactly what we needed correctly. Will defo be using again! Thanks eDecks… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Fab”

Written on: 07/08/2014

The product was as advertised and the delivery on time. No issues at all and overall fab price. Thanks :-)… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“No stars would be better !”

Written on: 06/08/2014 by KelvinRH (1 review written)

I ordered 7 fence panels. The web site and the order confirmation both quoted 5 working days. I phoned after 5 working days and was told “no way could that could be done”, and that they were “amending the lead time to 15 working days" (they have not done this yet, and are still quoting 5 working days). They said I would be lucky if they arrived by "the end of next week". After 20 days the customer care dept quoted at least another 7 working days, but could not give me a date, because the… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Substandard product, unfair customer service”

Written on: 06/08/2014

Was initially impressed by eDecks. They have a nice site and good product range especially for Hardwood deck products which I needed. The delivery speed was good compared to some other firms. However, after spending a lot of money with them I expected to get some fairly premium products. Sadly I didn't. 3 of the hardwood posts were split / scuffed (£40 each!) and 4 of the handrails / baserail sections were warped. Worst was the 12x2 treated timber that was bought to make step stringers, but… Read Full Review

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