Edecks Decking Reviews - www.edecks.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“Not so straight joists”

Written on: 14/06/2017

Ordered decking joists from eDecks. Worst product possible. The joists are not straight at all and nearly good enough to build a deck with. Customer service is totally unhelpful and the after 2 weeks of complaining and requesting refunds and replacements I have been offered a final settlement of less than 10% of the order!!!!! Avoid!… Read Full Review

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★★★☆☆

“good value for money”

Written on: 24/05/2017

nearly all boards were what i expected .happy with them delivery was extra day or two but turned up when they said it would would i use again yes … Read Full Review

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★☆☆☆☆

“Avoid - you have been warned....”

Written on: 12/05/2017 by Mulhop00 (2 reviews written)

All I wanted was some decking - easy right cause that's what the do!! Think again.... They missed the first delivery date leaving at home all day waiting - no calls or able to contact their 'transport' department for an update. next delivery date...guess what? missed again. 3 days later managed to find out that it hadn't even been picked up from their delivery hub for delivery in the first place. I eventually managed to cancel the order and asked for a refund. 2 weeks later and countless… Read Full Review

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★★★★★

“Reject decking”

Written on: 03/05/2017 by whu12340 (1 review written)

We ordered reject Decking as it seemed good value for money. We were not wrong. I was worried that the boards would be wonky or damaged, but they didn't appear any different from the full price Decking. There were no problems building our decking area and railings, and we are really pleased with the final result. The delivery was on the date specified and the young man delivering the Decking was very polite and helpful. I would definitely use eDecksagain… Read Full Review

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★☆☆☆☆

“Composite Decking from decks”

Written on: 03/03/2017 by Jana339 (1 review written)

Terrible product! It has become stained and covered in green mould, when it rains it takes hours to dry and water marks are left all over the decking. We keep having to jet wash it because of the terrible staining from rain, leaves, pots etc. Also, keeps moving and doesn't feel stable. It cost over 3k and for that price you would expect more. edecks don't really want to know. When we constructed the decking we were six boards short which they disputed was our mistake (which it wasn't) so we… Read Full Review

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★☆☆☆☆

“Awful. Don't use.”

Written on: 01/11/2016 by Whittaker480 (1 review written)

Bought a composite teak deck from edecks in July. Laid it in the same month. It has faded terribly! It now looks patchy and uneven in colour in less than 4 months. Really really disappointed as it cost over £3k. Contacted edecks recently and got a boiler plate response with no care and an offer of 10% off my next purchase. What a joke! Before this a lot of trouble getting a refund on decking clips returned. Watch out for the 20% restocking charge. … Read Full Review

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★★★★★

“Excellent thanks edecks”

Written on: 12/08/2016 by Casey318 (1 review written)

Excellent thanks Edecks Thanks driver … Read Full Review

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★★★★★

“Great Edecks ”

Written on: 10/08/2016 by BlazeSchultz434 (1 review written)

Very impressed with this company called Edecks Driver was lovely and helpful Thank you… Read Full Review

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★★★★★

“Edecks great company”

Written on: 08/08/2016 by AshtynVargas (1 review written)

Great company these Edecks guy After sales were second to none Thank you … Read Full Review

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★★★★★

“V happy ”

Written on: 06/08/2016 by Jade363 (1 review written)

Very happy with Edecks . I bought some garden furniture , and within 48 hours of clicking 'buy' , I've got it all rigged up in my garden Brilliant… Read Full Review

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★★★★★

“Nice one Edecks ”

Written on: 05/08/2016 by Prince260 (1 review written)

Nice one Edecks Very happy with your timber 92 lengths all almost perfect ! … Read Full Review

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★★★★★

“Great to deal with”

Written on: 04/08/2016 by Jamar443 (1 review written)

Great company to deal with First time I've used them and they're very good Happy J greaves… Read Full Review

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★★★★★

“Edecks are great ”

Written on: 03/08/2016 by Jamesib46 (1 review written)

Edecks are great Very impressed with the website Very impressed with the products Very impressed with the delivery man Thank you so much Edecks Jarrod… Read Full Review

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★☆☆☆☆

“no after sales car at all”

Written on: 14/06/2016 by NadiaMattingly (1 review written)

Wrong items delivered (one short of order and all wrong size). Tried to contact customer care department consistently over a six hour period and get put through to answer message and cut off. Raised a ticket online - no call back. Left a voicemail - no callback. In frustration called the reception and got put through to answer message Rang sales, put through to reception, and well you know the rest. Clearly no after sales care at all - will never use again!… Read Full Review

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★☆☆☆☆

“Very poor customer service and product”

Written on: 02/06/2016 by Moisesh98 (1 review written)

Nothing but problems with this company: 1) Delays to the advertised delivery date 2) When the composite decking arrived there were many missing boards and several others were damaged 3) Impossible to speak to anyone to complain due to their "customer service system". It took 2 days to speak to anyone and then several more days to get a new delivery. 4) Two day delay to the re-delivery date of the missing and damaged boards. 5) Unbelievable, the new boards delivered are damaged. I now… Read Full Review

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★☆☆☆☆

“They should be struck off!!!! waited 2 weeks for delivery ”

Written on: 24/03/2016 by denvjhjgdx (1 review written)

They should be struck off!!!! waited 2 weeks for delivery… Read Full Review

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★★★★★

“High quality products”

Written on: 06/02/2016

Very impressed with the quality of the products I ordered, I will definitely be re-ordering here again and would highly recommend… Read Full Review

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★★★★★

“Decking Review”

Written on: 04/02/2016 by FinneganO'Brien384 (1 review written)

Friendly staff who were more than happy to help. Excellent product, had no trouble or problems. Would recommend and use again!… Read Full Review

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★☆☆☆☆

“composite decking”

Written on: 02/11/2015 by Marely1954 (1 review written)

Don't buy good from this company they are poor quality and were replaced 3 times as they are damaged replacements come damaged too even after the manager says they have been personally checked. They never answer the phones and once they have your money don't listen to any complaints. They rip you off so don't buy from them… Read Full Review

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Harrop_Mark's Comment

Written on: 01/03/2016

Agree - had similar experience with their composite decking. Warped badly within 3 months. Will need to take it all up at a cost of about £2000. They do not want to know

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★☆☆☆☆

“BAD Company, BAD Products”

Written on: 27/10/2015

This was the last correspondence after months of trying to call and e-mail: As we supplied ALL relevant information pictures and detailed as per you're e-mail request including ripping up our warped boarding this has now become a legal issue towards eDecks and their inferior product supplied, read some of the reviews we are and will be seeking legal action against you and you're so called delivery products and hopefully stop you supplying to any other innocent customer. We are also seeking… Read Full Review

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