Edecks Decking Reviews - www.edecks.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

★★★★★
Edecks Decking www.edecks.co.uk

“would absolutely reccomenend”

Written on: 18/08/2014 by Irvin1986 (1 review written)

No complaints what so ever. The staff are very helpful and they provide an excellent service. Would recommend… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Poor Composite Decking”

Written on: 15/08/2014 by Jon_Barnes (1 review written)

They're very informative about what you need to build your decking when you ring up to order - how many joists and supports, how much decking, how many clips etc... but, when you call back a year later because the composite decking has curled and warped because the clips provided are terrible - they refuse to accept responsibility and claim it's an "installation error", even though you followed their instructions to the letter, "fit more joists and clips" they say, and then completely ignore… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Great”

Written on: 15/08/2014 by Darionv86 (1 review written)

Great value for money very professional and great service I would recommend it to anyone who wants a great job doing… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Will definitely go back!”

Written on: 15/08/2014 by Schroeder312 (1 review written)

The service I got from Edecks was great, the value for money was also fantastic. I will definitely be using Edecks again after recently purchasing my decking from there, it was much better and easier than other companies I've used previously., and much more convenient. I can't complain at all… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“great service”

Written on: 10/08/2014 by Judith264 (1 review written)

I recently purchased my decking from here. They were so helpfulI and their products were real value for money. Thank you :)… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“brilliant”

Written on: 10/08/2014 by Haley389 (1 review written)

i would definately use edecks again they are very reliable and customer service is excellent. I would use edecks again in the future and recommend to anyone… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Excellent”

Written on: 08/08/2014 by Balalaika2525 (1 review written)

Excellent custom service, good prices, fast delivery. Never had any problems or issues with it. I would definitely recommend it to everyone!… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Great Hardwood Decking...”

Written on: 08/08/2014 by KiannaDonaldson388 (1 review written)

I recently purchased some decking from edecks. Delivery within 5 days, the Balau i recieved is second to none and the sales staff where polite and friendly. I will definately be using again in the near future. Thanks eDecks… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Fabulous Company with amazing customer services!”

Written on: 08/08/2014 by Carlee479 (1 review written)

Park Property have used Edecks Decking and have nothing but rave reviews for their customer service, products and overall help. This company and their staff go that extra mile to make sure a project is finished to a 5* standard. … Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Great company, excellent products!!! The sales team...”

Written on: 08/08/2014 by Ookasiaoo5 (1 review written)

Great company, excellent products!!! The sales team are great and very helpful and measured up exactly what we needed correctly. Will defo be using again! Thanks eDecks… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Fab”

Written on: 07/08/2014

The product was as advertised and the delivery on time. No issues at all and overall fab price. Thanks :-)… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“No stars would be better !”

Written on: 06/08/2014 by KelvinRH (1 review written)

I ordered 7 fence panels. The web site and the order confirmation both quoted 5 working days. I phoned after 5 working days and was told “no way could that could be done”, and that they were “amending the lead time to 15 working days" (they have not done this yet, and are still quoting 5 working days). They said I would be lucky if they arrived by "the end of next week". After 20 days the customer care dept quoted at least another 7 working days, but could not give me a date, because the… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Substandard product, unfair customer service”

Written on: 06/08/2014

Was initially impressed by eDecks. They have a nice site and good product range especially for Hardwood deck products which I needed. The delivery speed was good compared to some other firms. However, after spending a lot of money with them I expected to get some fairly premium products. Sadly I didn't. 3 of the hardwood posts were split / scuffed (£40 each!) and 4 of the handrails / baserail sections were warped. Worst was the 12x2 treated timber that was bought to make step stringers, but… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Avoid Avoid Avoid”

Written on: 05/08/2014 by Hogwash1234 (1 review written)

Terrible company. Ordered two and a half weeks a go and six phone calls later goods not delivered. Phoned Friday to cancel order but was told item would definitely be delivered on the following Monday. day off Monday and guess what no delivery. Phoned Tuesday and told item was not in stock anyway so would never be delivered anyway. This from the man who told me stock was available two weeks previously. A very unprofessional company who should be avoided at all cost. You might as well by thin… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Faulty products and Appalling Customer Service!”

Written on: 04/08/2014 by MontseP (1 review written)

ALERT!!! Do not buy from edecks.... they sold me faulty composite decking that bent and got deformed after just 10 months from installation. We sent pictures and all the evidence requested. We have waited for 2 MONTHS!!! NO ONE EVER had the decency of calling, just the random email. They even said " As composite is a fairly new product is it only of recent that any issue(s) have arose".... I know!!! I had them on my patio!!! Embarrassing Customer Service and terrible products!!! I WANT MY MONEY… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Garden Furniture”

Written on: 31/07/2014 by TaniyahMunoz472 (1 review written)

Possibly the worst company it has been my misfortune to deal with. Promise of 3 day delivery not met. Chase up request not answered. Phoned shipping dept, they told me to contact customer care. Customer care informed me by email that I needed to talk to shipping dept. Cancelled order and requested money back… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“3rd Order - I'm Happy”

Written on: 17/07/2014 by avMills1 (1 review written)

I don't usually write these sorts of things but felt on this occasion credit was due - I have been delighted with both the product and service I have had now on 3 orders in the past 6 months from Edecks. Being a single mum who works full time and knowing absolutely nothing about DIY - I was worried about well everything, but after a couple of calls to their customer services team to clarify one or two things I was left feeling assured that I was in reliable hands, delivery was quick and the… Read Full Review

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★★★★☆
Edecks Decking www.edecks.co.uk

“1.8m Decking Kit with Handrail”

Written on: 09/07/2014 by Nataly1981 (1 review written)

Bought the above deck kit from EDecks via EBay. Very happy with VERY comprehensive kit, easy to put together and looks great! I did add some extra strengthening cross pieces - but that's because it is positioned on a slight slope................and because I'm a belt AND braces sort of person! I wondered when I bought the kit if there would be enough fittings, but we had loads of decking screws left over, together with handrails and spindles too! Overall then - Very happy with kit and would… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“POOR POOR CUSTOMER SERVICE ”

Written on: 06/07/2014 by AlexusMolloy168 (1 review written)

I have six sub standard decking boards out of a delivery. Two of the six are slit three quarters of the width of the boards, two more have cement staining all over them , and the last two have strap damage from transportation. I have sent photos of the boards, to the so could customer service department, keep getting back fobbed off standard reply's. On top of this, it was eight days before i had my order delivered. if you go to a local wood merchant, you can see what you are getting and you… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“unhelpful and uncaring”

Written on: 04/07/2014

ordering and delivery was good. However quality of goods delivered was atrocious and not as described on website. Edecks blame the supplier for providing them with the description instead of taking responsibility themselves. Refused to take goods back unless I paid £70 for collection. would NEVER recommend nor use again… Read Full Review

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