Edecks Decking Reviews - www.edecks.co.uk

Click here if this is your business
★★★☆☆
3.4 / 5
185
62% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Edecks Decking www.edecks.co.uk - Ask a question now

Media Gallery for Edecks Decking www.edecks.co.uk

Edecks Decking www.edecks.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“no after sales car at all”

Written on: 14/06/2016 by NadiaMattingly (1 review written)

Wrong items delivered (one short of order and all wrong size). Tried to contact customer care department consistently over a six hour period and get put through to answer message and cut off. Raised a ticket online - no call back. Left a voicemail - no callback. In frustration called the reception and got put through to answer message Rang sales, put through to reception, and well you know the rest. Clearly no after sales care at all - will never use again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor customer service and product”

Written on: 02/06/2016 by Moisesh98 (1 review written)

Nothing but problems with this company: 1) Delays to the advertised delivery date 2) When the composite decking arrived there were many missing boards and several others were damaged 3) Impossible to speak to anyone to complain due to their "customer service system". It took 2 days to speak to anyone and then several more days to get a new delivery. 4) Two day delay to the re-delivery date of the missing and damaged boards. 5) Unbelievable, the new boards delivered are damaged. I now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They should be struck off!!!! waited 2 weeks for delivery ”

Written on: 24/03/2016 by denvjhjgdx (1 review written)

They should be struck off!!!! waited 2 weeks for delivery… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“High quality products”

Written on: 06/02/2016

Very impressed with the quality of the products I ordered, I will definitely be re-ordering here again and would highly recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Decking Review”

Written on: 04/02/2016 by FinneganO'Brien384 (1 review written)

Friendly staff who were more than happy to help. Excellent product, had no trouble or problems. Would recommend and use again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“composite decking”

Written on: 02/11/2015 by Marely1954 (1 review written)

Don't buy good from this company they are poor quality and were replaced 3 times as they are damaged replacements come damaged too even after the manager says they have been personally checked. They never answer the phones and once they have your money don't listen to any complaints. They rip you off so don't buy from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Harrop_Mark's Comment

Written on: 01/03/2016

Agree - had similar experience with their composite decking. Warped badly within 3 months. Will need to take it all up at a cost of about £2000. They do not want to know

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“BAD Company, BAD Products”

Written on: 27/10/2015

This was the last correspondence after months of trying to call and e-mail: As we supplied ALL relevant information pictures and detailed as per you're e-mail request including ripping up our warped boarding this has now become a legal issue towards eDecks and their inferior product supplied, read some of the reviews we are and will be seeking legal action against you and you're so called delivery products and hopefully stop you supplying to any other innocent customer. We are also seeking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“waste of time”

Written on: 11/09/2015 by Demarion414 (1 review written)

All that i can say is that i was so disappointed with the customer care team, they were rude and never once returned any of my calls, i must have called 15 times or more and now that i have had my phone bill it has cost me a fortune, so if it is you do use them just make sure they get your order right… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Diobolical Service… Exceptionally Rude People to...”

Written on: 10/08/2015 by Evans353 (1 review written)

Equipment delivered and was damaged… Very slow to replace…. Customer Services and transport department extremely rude when trying to resolve the problems… When discussed with a manager I was given another delivery date, my wife took a day off of work to receive the order however had a mail late in the day to say the order had been canceled due to lack of stock, thus loosing out on a days pay… If poor service and diabolical customer care is your thing, then this company is for you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Fu*kd up company! absolute nonsense”

Written on: 29/06/2015 by Kristin398 (1 review written)

I ordered some decking and the delivery has been cancelled twice already. I've been trying to call them all day for past 4 days and no one to answer other than sometimes some a* holes from sales pick the call just to pass on the call to some random extention and then it all goes dead from there! If you cannot freaking deal with it then admit and shut the business u mf's Such a disgrace!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service”

Written on: 23/06/2015 by sidge123 (2 reviews written)

I ordered a decking kit from Edecks (which arrived days late when I was at work so I couldn't check it) The quality was awful when I complained I was repeatedly told that my photos showed acceptable levels of knotting and splitting and cracks!! They said I should arrange return and pay a 20% restocking fee. This is ILLEGAL and only when I pointed this out did they suddenly realise they could collect the decking. A month later no refund no answer to my phone messages.... luckily I paid with a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“London modular rattan furniturw”

Written on: 04/06/2015 by HughMBE (1 review written)

I ordered this on Friday 29th may and it was delivered on Tuesday 2nd June. Units were above expectation for the price Extremely well made llook great and have given my decking a finished look I very seldom bother to write reviews but felt in this instance I had to. Absolutely no reservations about writing this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor customer service. The first batch of reject...”

Written on: 30/05/2015 by pkBurns186 (1 review written)

Very poor customer service. The first batch of reject joists we ordered were not reject but unusable! They arranged to collect over 2 weeks - still no refund. The second order that made came with missing lengths, most of them were damaged, marked, paint stained. Customer service appalling! Spent 2 days emailing and leaving voice mails - no-one returns your call. Eventually got through only by passing through to sales (funnily enough they answer!) DO NOT USE THIS COMPANY!!!! If you have any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Very Poor Customer Service! Beware when purchasing!”

Written on: 26/05/2015 by PaulHutchinson (1 review written)

I was looking for decking online and came across edecks. The website looked good and professional so thought i would give them a call and get some advice regarding decking boards that i needed. I'm no expert in decking so thought i would call and get some advice and make a purchase over the phone. When I ordered the decking I placed the order over the phone at which point the difference between nominal and finish sizes where not mentioned. As such I ordered based on the information that was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Really Pleased Overall”

Written on: 13/05/2015 by jonompeck (0 reviews written)

I ordered various polycarbonate products to make a roof for my pergola. They arrived on time and are exactly what I required. When I rang with some queries, one staff member in particular, really helped me out and provided outstanding customer service. A very comprehensive website with everything you should need! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Rubbish customer and supply after sales.”

Written on: 09/05/2015 by Stu1963 (1 review written)

I ordered some decking railing from edecks to add the finishing touches to some old decking that I had taken up and relocated in my garden. It started off pretty good with the delivery arriving within two days albeit a day before it should have done (good job I was at home to accept it and not at work that day)Everything I ordered was delivered including 70 colonial style spindles. I erected the sections of railing one by one and fixed them onto my decking. Putting the last 2.4m handrail… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good all round ”

Written on: 28/04/2015 by Olsonoo496 (1 review written)

After reading the reviews online I was sceptical about this company. I made a small purchase first which to be honest arrived by courier 2 days later. I then a couple of weeks ago ordered again. Some reject decking boards and I was suprised how good they are to say they are reject wood. A few knots here and there but that's character. I must say I feel a lucky customer after reading these reviews. Well I'm a happy 2nd time customer. Keep it up edecks and ill make it a 3rd buy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“avoid poor service and after care ”

Written on: 14/04/2015 by MonicaHouse171 (1 review written)

One of the worst company's to deal with, ordered decking kit took two weeks to come even after paying extra for the quick delivery 3 days. When decking was delivered, left chucked on the drive by a third party courier, don't seem to ever answer phones always a promise from someone to ring back very poor after care doesn't exist, if you want your decking to look like pallets then this is the place to buy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling company to deal with, total rip off, robbed me”

Written on: 19/02/2015 by sharoncharman (1 review written)

This company have no morals whatsoever, I ordered som decking that should have been on a transit van, they send a 7.5 tonne truck that had celotex hanging off the side of it that wasnt for us so no wonder the truck couldnt get through. They apparently dont use SATNAV (Really) they couldnt deliver to my house due to width restriction at one end, but because the driver couldnt be bothered to drive round he took the stuff back to the depot and then they held me over a barrwll by saying that I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling, clueless, unprofessional”

Written on: 07/02/2015 by Parist439 (1 review written)

DO NOT USE THIS COMPANY!!!!!! DO NOT USE THIS COMPANY!!!!!! No customer care, rude staff they have nothing going for them. Please avoid, don't waste your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview