Edecks Decking Reviews - www.edecks.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Awful. Don't use.”

Written on: 01/11/2016 by Whittaker480 (1 review written)

Bought a composite teak deck from edecks in July. Laid it in the same month. It has faded terribly! It now looks patchy and uneven in colour in less than 4 months. Really really disappointed as it cost over £3k. Contacted edecks recently and got a boiler plate response with no care and an offer of 10% off my next purchase. What a joke! Before this a lot of trouble getting a refund on decking clips returned. Watch out for the 20% restocking charge. … Read Full Review

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★★★★★

“Excellent thanks edecks”

Written on: 12/08/2016 by Casey318 (1 review written)

Excellent thanks Edecks Thanks driver … Read Full Review

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★★★★★

“Great Edecks ”

Written on: 10/08/2016 by BlazeSchultz434 (1 review written)

Very impressed with this company called Edecks Driver was lovely and helpful Thank you… Read Full Review

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★★★★★

“Edecks great company”

Written on: 08/08/2016 by AshtynVargas (1 review written)

Great company these Edecks guy After sales were second to none Thank you … Read Full Review

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★★★★★

“V happy ”

Written on: 06/08/2016 by Jade363 (1 review written)

Very happy with Edecks . I bought some garden furniture , and within 48 hours of clicking 'buy' , I've got it all rigged up in my garden Brilliant… Read Full Review

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★★★★★

“Nice one Edecks ”

Written on: 05/08/2016 by Prince260 (1 review written)

Nice one Edecks Very happy with your timber 92 lengths all almost perfect ! … Read Full Review

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★★★★★

“Great to deal with”

Written on: 04/08/2016 by Jamar443 (1 review written)

Great company to deal with First time I've used them and they're very good Happy J greaves… Read Full Review

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★★★★★

“Edecks are great ”

Written on: 03/08/2016 by Jamesib46 (1 review written)

Edecks are great Very impressed with the website Very impressed with the products Very impressed with the delivery man Thank you so much Edecks Jarrod… Read Full Review

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★☆☆☆☆

“no after sales car at all”

Written on: 14/06/2016 by NadiaMattingly (1 review written)

Wrong items delivered (one short of order and all wrong size). Tried to contact customer care department consistently over a six hour period and get put through to answer message and cut off. Raised a ticket online - no call back. Left a voicemail - no callback. In frustration called the reception and got put through to answer message Rang sales, put through to reception, and well you know the rest. Clearly no after sales care at all - will never use again!… Read Full Review

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★☆☆☆☆

“Very poor customer service and product”

Written on: 02/06/2016 by Moisesh98 (1 review written)

Nothing but problems with this company: 1) Delays to the advertised delivery date 2) When the composite decking arrived there were many missing boards and several others were damaged 3) Impossible to speak to anyone to complain due to their "customer service system". It took 2 days to speak to anyone and then several more days to get a new delivery. 4) Two day delay to the re-delivery date of the missing and damaged boards. 5) Unbelievable, the new boards delivered are damaged. I now… Read Full Review

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★☆☆☆☆

“They should be struck off!!!! waited 2 weeks for delivery ”

Written on: 24/03/2016 by denvjhjgdx (1 review written)

They should be struck off!!!! waited 2 weeks for delivery… Read Full Review

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★★★★★

“High quality products”

Written on: 06/02/2016

Very impressed with the quality of the products I ordered, I will definitely be re-ordering here again and would highly recommend… Read Full Review

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★★★★★

“Decking Review”

Written on: 04/02/2016 by FinneganO'Brien384 (1 review written)

Friendly staff who were more than happy to help. Excellent product, had no trouble or problems. Would recommend and use again!… Read Full Review

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★☆☆☆☆

“composite decking”

Written on: 02/11/2015 by Marely1954 (1 review written)

Don't buy good from this company they are poor quality and were replaced 3 times as they are damaged replacements come damaged too even after the manager says they have been personally checked. They never answer the phones and once they have your money don't listen to any complaints. They rip you off so don't buy from them… Read Full Review

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Harrop_Mark's Comment

Written on: 01/03/2016

Agree - had similar experience with their composite decking. Warped badly within 3 months. Will need to take it all up at a cost of about £2000. They do not want to know

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★☆☆☆☆

“BAD Company, BAD Products”

Written on: 27/10/2015

This was the last correspondence after months of trying to call and e-mail: As we supplied ALL relevant information pictures and detailed as per you're e-mail request including ripping up our warped boarding this has now become a legal issue towards eDecks and their inferior product supplied, read some of the reviews we are and will be seeking legal action against you and you're so called delivery products and hopefully stop you supplying to any other innocent customer. We are also seeking… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 11/09/2015 by Demarion414 (1 review written)

All that i can say is that i was so disappointed with the customer care team, they were rude and never once returned any of my calls, i must have called 15 times or more and now that i have had my phone bill it has cost me a fortune, so if it is you do use them just make sure they get your order right… Read Full Review

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★☆☆☆☆

“Diobolical Service… Exceptionally Rude People to...”

Written on: 10/08/2015 by Evans353 (1 review written)

Equipment delivered and was damaged… Very slow to replace…. Customer Services and transport department extremely rude when trying to resolve the problems… When discussed with a manager I was given another delivery date, my wife took a day off of work to receive the order however had a mail late in the day to say the order had been canceled due to lack of stock, thus loosing out on a days pay… If poor service and diabolical customer care is your thing, then this company is for you… Read Full Review

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★☆☆☆☆

“Fu*kd up company! absolute nonsense”

Written on: 29/06/2015 by Kristin398 (1 review written)

I ordered some decking and the delivery has been cancelled twice already. I've been trying to call them all day for past 4 days and no one to answer other than sometimes some a* holes from sales pick the call just to pass on the call to some random extention and then it all goes dead from there! If you cannot freaking deal with it then admit and shut the business u mf's Such a disgrace!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 23/06/2015 by sidge123 (2 reviews written)

I ordered a decking kit from Edecks (which arrived days late when I was at work so I couldn't check it) The quality was awful when I complained I was repeatedly told that my photos showed acceptable levels of knotting and splitting and cracks!! They said I should arrange return and pay a 20% restocking fee. This is ILLEGAL and only when I pointed this out did they suddenly realise they could collect the decking. A month later no refund no answer to my phone messages.... luckily I paid with a… Read Full Review

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★★★★★

“London modular rattan furniturw”

Written on: 04/06/2015 by HughMBE (1 review written)

I ordered this on Friday 29th may and it was delivered on Tuesday 2nd June. Units were above expectation for the price Extremely well made llook great and have given my decking a finished look I very seldom bother to write reviews but felt in this instance I had to. Absolutely no reservations about writing this… Read Full Review

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