Edecks Decking Reviews - www.edecks.co.uk

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Latest Reviews

★★★★★

“High quality products”

Written on: 06/02/2016

Very impressed with the quality of the products I ordered, I will definitely be re-ordering here again and would highly recommend… Read Full Review

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★★★★★

“Decking Review”

Written on: 04/02/2016 by FinneganO'Brien384 (1 review written)

Friendly staff who were more than happy to help. Excellent product, had no trouble or problems. Would recommend and use again!… Read Full Review

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★☆☆☆☆

“composite decking”

Written on: 02/11/2015 by Marely1954 (1 review written)

Don't buy good from this company they are poor quality and were replaced 3 times as they are damaged replacements come damaged too even after the manager says they have been personally checked. They never answer the phones and once they have your money don't listen to any complaints. They rip you off so don't buy from them… Read Full Review

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★☆☆☆☆

“BAD Company, BAD Products”

Written on: 27/10/2015

This was the last correspondence after months of trying to call and e-mail: As we supplied ALL relevant information pictures and detailed as per you're e-mail request including ripping up our warped boarding this has now become a legal issue towards eDecks and their inferior product supplied, read some of the reviews we are and will be seeking legal action against you and you're so called delivery products and hopefully stop you supplying to any other innocent customer. We are also seeking… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 11/09/2015 by Demarion414 (1 review written)

All that i can say is that i was so disappointed with the customer care team, they were rude and never once returned any of my calls, i must have called 15 times or more and now that i have had my phone bill it has cost me a fortune, so if it is you do use them just make sure they get your order right… Read Full Review

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★☆☆☆☆

“Diobolical Service… Exceptionally Rude People to...”

Written on: 10/08/2015 by Evans353 (1 review written)

Equipment delivered and was damaged… Very slow to replace…. Customer Services and transport department extremely rude when trying to resolve the problems… When discussed with a manager I was given another delivery date, my wife took a day off of work to receive the order however had a mail late in the day to say the order had been canceled due to lack of stock, thus loosing out on a days pay… If poor service and diabolical customer care is your thing, then this company is for you… Read Full Review

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★☆☆☆☆

“Fu*kd up company! absolute nonsense”

Written on: 29/06/2015 by Kristin398 (1 review written)

I ordered some decking and the delivery has been cancelled twice already. I've been trying to call them all day for past 4 days and no one to answer other than sometimes some a* holes from sales pick the call just to pass on the call to some random extention and then it all goes dead from there! If you cannot freaking deal with it then admit and shut the business u mf's Such a disgrace!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 23/06/2015 by sidge123 (2 reviews written)

I ordered a decking kit from Edecks (which arrived days late when I was at work so I couldn't check it) The quality was awful when I complained I was repeatedly told that my photos showed acceptable levels of knotting and splitting and cracks!! They said I should arrange return and pay a 20% restocking fee. This is ILLEGAL and only when I pointed this out did they suddenly realise they could collect the decking. A month later no refund no answer to my phone messages.... luckily I paid with a… Read Full Review

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★★★★★

“London modular rattan furniturw”

Written on: 04/06/2015 by HughMBE (1 review written)

I ordered this on Friday 29th may and it was delivered on Tuesday 2nd June. Units were above expectation for the price Extremely well made llook great and have given my decking a finished look I very seldom bother to write reviews but felt in this instance I had to. Absolutely no reservations about writing this… Read Full Review

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★☆☆☆☆

“Very poor customer service. The first batch of reject...”

Written on: 30/05/2015 by pkBurns186 (1 review written)

Very poor customer service. The first batch of reject joists we ordered were not reject but unusable! They arranged to collect over 2 weeks - still no refund. The second order that made came with missing lengths, most of them were damaged, marked, paint stained. Customer service appalling! Spent 2 days emailing and leaving voice mails - no-one returns your call. Eventually got through only by passing through to sales (funnily enough they answer!) DO NOT USE THIS COMPANY!!!! If you have any… Read Full Review

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★☆☆☆☆

“ Very Poor Customer Service! Beware when purchasing!”

Written on: 26/05/2015 by PaulHutchinson (1 review written)

I was looking for decking online and came across edecks. The website looked good and professional so thought i would give them a call and get some advice regarding decking boards that i needed. I'm no expert in decking so thought i would call and get some advice and make a purchase over the phone. When I ordered the decking I placed the order over the phone at which point the difference between nominal and finish sizes where not mentioned. As such I ordered based on the information that was… Read Full Review

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★★★★☆

“Really Pleased Overall”

Written on: 13/05/2015 by jonompeck (0 reviews written)

I ordered various polycarbonate products to make a roof for my pergola. They arrived on time and are exactly what I required. When I rang with some queries, one staff member in particular, really helped me out and provided outstanding customer service. A very comprehensive website with everything you should need! … Read Full Review

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★★☆☆☆

“Rubbish customer and supply after sales.”

Written on: 09/05/2015 by Stu1963 (1 review written)

I ordered some decking railing from edecks to add the finishing touches to some old decking that I had taken up and relocated in my garden. It started off pretty good with the delivery arriving within two days albeit a day before it should have done (good job I was at home to accept it and not at work that day)Everything I ordered was delivered including 70 colonial style spindles. I erected the sections of railing one by one and fixed them onto my decking. Putting the last 2.4m handrail… Read Full Review

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★★★★☆

“Good all round ”

Written on: 28/04/2015 by Olsonoo496 (1 review written)

After reading the reviews online I was sceptical about this company. I made a small purchase first which to be honest arrived by courier 2 days later. I then a couple of weeks ago ordered again. Some reject decking boards and I was suprised how good they are to say they are reject wood. A few knots here and there but that's character. I must say I feel a lucky customer after reading these reviews. Well I'm a happy 2nd time customer. Keep it up edecks and ill make it a 3rd buy… Read Full Review

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★☆☆☆☆

“avoid poor service and after care ”

Written on: 14/04/2015 by MonicaHouse171 (1 review written)

One of the worst company's to deal with, ordered decking kit took two weeks to come even after paying extra for the quick delivery 3 days. When decking was delivered, left chucked on the drive by a third party courier, don't seem to ever answer phones always a promise from someone to ring back very poor after care doesn't exist, if you want your decking to look like pallets then this is the place to buy… Read Full Review

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★☆☆☆☆

“Appalling company to deal with, total rip off, robbed me”

Written on: 19/02/2015 by sharoncharman (1 review written)

This company have no morals whatsoever, I ordered som decking that should have been on a transit van, they send a 7.5 tonne truck that had celotex hanging off the side of it that wasnt for us so no wonder the truck couldnt get through. They apparently dont use SATNAV (Really) they couldnt deliver to my house due to width restriction at one end, but because the driver couldnt be bothered to drive round he took the stuff back to the depot and then they held me over a barrwll by saying that I had… Read Full Review

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★☆☆☆☆

“Appalling, clueless, unprofessional”

Written on: 07/02/2015 by Parist439 (1 review written)

DO NOT USE THIS COMPANY!!!!!! DO NOT USE THIS COMPANY!!!!!! No customer care, rude staff they have nothing going for them. Please avoid, don't waste your money… Read Full Review

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★☆☆☆☆

“EDECKS composite deck - a total desaster”

Written on: 07/12/2014 by py.g (1 review written)

Hello, We bought Edeck composite deck and installed it a year ago, and 6 month later all the decks are twisted. For the price of it, it's totally unacceptable. After few email exchanges, we haven't received any feedback about the claim, even if we provided all the requested evidence about the installation. We are ready to start a legal procedure, so if anyone is interested having the same problem with the same material, and would like to join us in this direction, please let us know. In that… Read Full Review

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Harrop_Mark's Response to py.g's Review

Written on: 10/08/2015

hi, where did you get to with this. I had a similar experience

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Harrop_Mark's Response to py.g's Review

Written on: 10/08/2015

Hi, did you ever pursue this? I have had a very similar experience. £2000+ wasted on a product that is in two distinct shades (meant to be the same) and totally warped.

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Py.g's reply to Harrop_Mark's Comment

Written on: 27/08/2015

Hello Mark,
Yes, we pursue them and won. We get full refund of the material cost, as well as the manhours cost. It has been long but worth it.
Send me your e-mail adress and we could send you some elements, if you want to.
PY

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Lindaheenan's reply to Py.g's Comment

Written on: 27/10/2015

Hi, would appreciate advice on who and how you were able to claim, our issue is word for word on you're comments at the top. We had proffessional joiners install the frame and composit decking to the letter last year, we have used (Honestly) the decking two weekends as i work away from home a lot and the weather has not been that great this year however we noticed the water would sit in puddles showing that the decking was "warping" we tried 20/30 phone calls and e-mail was the only correspondence, now they ay we need to relay the decking completly and follow their instructions (which we already have done?) we also ripped some of the decking up to provide pictures that the joists were 300mm? So now we can't even use it? It's blocked off as we have 3 dogs and don't want them getting hurt. Any help from you would be very grateful. Thanks

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Py.g's reply to Lindaheenan's Comment

Written on: 27/10/2015

Hi,
You can make a claim on the MCOL (when it's a small claim, you don't need a sollicitor when you claim up to a £10000 but make sure you look carefully at all deadlines). You can look at our "edecks customer care" email exchange with our order ID: gilet / 88520. Good luck. Don't give up!

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★☆☆☆☆

“AVOID”

Written on: 24/10/2014 by disappointedjo (1 review written)

Do not buy from eDecks!!! I spend £500 on so called ''Swedish Redwood Decking has many qualities, resistance to shrinking, warping, enhanced durability and also ages well'' and received split, knotted, 2nd quality wood with holes!!!! I did not buy REJECT wood!!! After weeks of emails back and forward I ended up with reply of nothing. On the day of order I was on the phone with company and was advised to raise the ticket which I did. I was promised compensation towards lack of the quality of… Read Full Review

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★★☆☆☆

“AVOID: Cheap but terrible quality and service”

Written on: 26/09/2014 by GiovannyBradshaw23 (1 review written)

I purchased around £700 worth of decking in Aug 2014 from eDecks, it was dispatched within a week and the delivery was set whilst I was out of the country. I spent a day calling their Delivery team to re-arrange but heard nothing. They left the goods on the driveway, in full sight without signature. The decking itself might be cheap but the quality is shocking - nearly all boards and 4x2 bearers are warped and many are split right through with 10cm-30cm cracks. I accept this to an extent… Read Full Review

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