Edecks Decking Reviews - www.edecks.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

★★★★★
Edecks Decking www.edecks.co.uk

“3rd Order - I'm Happy”

Written on: 17/07/2014 by avMills1 (1 review written)

I don't usually write these sorts of things but felt on this occasion credit was due - I have been delighted with both the product and service I have had now on 3 orders in the past 6 months from Edecks. Being a single mum who works full time and knowing absolutely nothing about DIY - I was worried about well everything, but after a couple of calls to their customer services team to clarify one or two things I was left feeling assured that I was in reliable hands, delivery was quick and the… Read Full Review

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★★★★☆
Edecks Decking www.edecks.co.uk

“1.8m Decking Kit with Handrail”

Written on: 09/07/2014 by Nataly1981 (1 review written)

Bought the above deck kit from EDecks via EBay. Very happy with VERY comprehensive kit, easy to put together and looks great! I did add some extra strengthening cross pieces - but that's because it is positioned on a slight slope................and because I'm a belt AND braces sort of person! I wondered when I bought the kit if there would be enough fittings, but we had loads of decking screws left over, together with handrails and spindles too! Overall then - Very happy with kit and would… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“POOR POOR CUSTOMER SERVICE ”

Written on: 06/07/2014 by AlexusMolloy168 (1 review written)

I have six sub standard decking boards out of a delivery. Two of the six are slit three quarters of the width of the boards, two more have cement staining all over them , and the last two have strap damage from transportation. I have sent photos of the boards, to the so could customer service department, keep getting back fobbed off standard reply's. On top of this, it was eight days before i had my order delivered. if you go to a local wood merchant, you can see what you are getting and you… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“unhelpful and uncaring”

Written on: 04/07/2014

ordering and delivery was good. However quality of goods delivered was atrocious and not as described on website. Edecks blame the supplier for providing them with the description instead of taking responsibility themselves. Refused to take goods back unless I paid £70 for collection. would NEVER recommend nor use again… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Not recommended”

Written on: 03/07/2014 by VEM01 (1 review written)

I ordered a decking kit from edecks. My budget was tight so i asked for the reject decking. I do not live at the property and made a special request for the delivery driver to call me half an hour beforehand. Whilst at a nearby property, I saw a vehicle with decking boards waiting in traffic. I approached the driver and asked if that was my delivery - I was lucky to catch him because it was. There was no phone call as promised. I decided to deck a slightly larger area than previously… Read Full Review

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★★★★☆
Edecks Decking www.edecks.co.uk

“PRIVACY LATTICE TRELLIS”

Written on: 28/06/2014 by Munrovi397 (1 review written)

Ordered 4 panels online on a Saturday and they were delivered the following Wednesday. A delivery confirmation email was received the day before. The courier used does not specify delivery times. Trellis is of good quality but not too heavy and has been fitted with no problems. Only have given 4 stars as I received a message on the Monday to say they were out of stock of the height I ordered and they would send the next size (at no extra cost). Was unable to return their call that day and… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“The worst customer service I have EVER received from...”

Written on: 27/06/2014 by Salvador225 (1 review written)

EDecks .....Rude, contrite, uncaring, sarcastic...this list could go on forever. I cannot recommend enough that you do not use this company to buy your decking from. They do not care one bit about their customers, and when you try and chase your order they are the most unhelpful people imaginable. If you complain they laugh down the phone at you (yes Sean...office manager we could hear you laughing to your workmates when you thought you were not connected. Patronising is not a strong enough… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Utterly unreliable”

Written on: 27/06/2014

Ordered on 5th June. Only ordered from this company because they promised 3 days delivery. We NEEDED the goods for animal welfare. Goods have just been delivered - 27th June. Rang the company every day. The girls on the other end of the phone promised to investigate then call back within 5 minutes. It's a good job I didn't wait in for their phone back...never happened. Always lame excuses for delivery delay, blaming the independent company they used for delivery. They said they had tried to… Read Full Review

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★★☆☆☆
Edecks Decking www.edecks.co.uk

“london 9 piece cube set”

Written on: 24/06/2014 by tf79 (1 review written)

Ordering this was easy and del on time, although the phone call to say they are on the way did not happen. These items i would bet my life on are factory seconds, quality is not great either. The table did not go together as non of the drill holes matched, my husband had to re-drill these as could not be bothered to wait ages for a replacement, missing suckers for the glass, cannot replace these properly myself as should be woven in when being built. The glass is alos very thin compared to… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Do Not Use this company”

Written on: 20/06/2014 by YareliNielsen1954 (1 review written)

They are great at taking your order but from that point on your are in trouble !!!!!. I ordered decking products to find that they had left off half my order and the goods i did recieve are of such bad quality they are only fit for firewood. No one picks up the phone unless it for a new sale. If you have a problem you have to raise a ticket number to which you have to await a reply.You then have no real way of answering back if you dont agree with the outcome. I am now chasing a refund… Read Full Review

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Baldybiker42's Comment

Written on: 21/06/2014

I know how you feel

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★★★★☆
Edecks Decking www.edecks.co.uk

“very good”

Written on: 19/06/2014 by l.turton (2 reviews written)

have just recived my London wicker sofa set and are very pleased looks very smart gr8 price £295 and delivered as said three day and on time would I recommended yes… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“'Over promises and under delivers"”

Written on: 13/06/2014 by arjpowell (1 review written)

They do not stick to the delivery time frames stated on the order or website, which can delay jobs if in specific time frames. Customer service levels are extremely poor to the point of not caring when need service suport… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Delivery is very slow”

Written on: 30/05/2014

We ordered from edecks as it said they delivered in 3-4 days, we placed our order on the 18th May and didn't receive until the 29th May! I posted them a question on their facebook page simply asking for some answers to my questions, as their chase the order doesn't seem to do anything and neither does trying to get through to a real live person on the phone! The question was removed within 30 seconds, and then an hour later they decided to call us and the lady on the phone was not very happy… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Managed by a unprofessional Man”

Written on: 30/04/2014 by mnorris1234 (1 review written)

Despite inflating there price by an extreme amount i was still willing to purchase via Edecks, but when the so called MD SEAN says he will call you back but then goes home you have to wonder about the service you might get. Edecks have a system were there calls are logged as proven by the receptionist who was very embarrassed at the level of service i was getting, sales person SEAN (if thats what you can call him denied having messages left for him despite the receptionist reading off all the… Read Full Review

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Marnzie's Response to mnorris1234's Review

Written on: 30/04/2014

We had similar dealings with this firm
Even told we were lying about prices given
Plenty more firms out there who offer an honest and competent service
Sean should be ashamed and sacked
Don't listen to their lies

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“bad customer service”

Written on: 27/03/2014 by Zachary1962 (1 review written)

we ordered decking from edecks. they delivered the wrong size boards there were no brackets and screws delivered either although we had paid for them . getting in touch with them is impossible . it is always an answer machine no matter what number you ring and they only answer by email , to which you have no way to reply , we asked for a refund as we had to buy the boards elsewhere so that the fitter that we booked could finish the job. they still havent picked up the decking boards that they… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Excellent Service”

Written on: 20/02/2014 by markpenn (1 review written)

I contacted eDecks for my decking and instantly was greeted with professional polite staff. My order was cheap, and good quality and delivery was 10/10. I would recommend this company to any of my friends and believe we need more companies like this Regards Mark Penn… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Very pleased”

Written on: 19/02/2014

I ordered from this site with great reservation as It had read really bad reviews, but their prices were really cheap. My delivery arrived when it said it would and the driver was really helpful, but my made to measure panel was damaged, the driver said I needed to email the company so I signed for it as damaged. The company emailed me straight back to say I could have a replacement or be compensated for the damage, I chose compensation which was payed in within a couple of days. I would… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“DONT BELIEVE A WORD THEY TELL YOU!!!!!”

Written on: 26/01/2014 by DMHMSH (1 review written)

I placed my order and was told they would be delivering it on Friday and would have a email to confirm this, I checked the delivery date several times throughout the order as done over the phone and I was promised Friday would be the day. I phoned up on Thursday to double check as I hadn't received my email and to my surprise I was told cant do Friday will have to be Saturday. I explained that Saturday is not really practical as work shift patterns but could take a day off if necessary, after… Read Full Review

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★☆☆☆☆
Edecks Decking www.edecks.co.uk

“Shambolic service from Haulage dept”

Written on: 24/01/2014

I placed a very simple order for sandbags for next day delivery. It was urgent as we were expecting to be flooded.(no surprise at the moment) Although the web site said next day delivery, the order confirmation stated 48 hrs, but no problem, still Ok. On the third day, still no deliver, so rang haulage at 9.00. They said they would look into it and get back to me. three hours later, still no call back, so I rang again. She said that she was still looking into it. 3 hours later still I rang… Read Full Review

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★★★★★
Edecks Decking www.edecks.co.uk

“Top products & Excellent service”

Written on: 29/10/2013

Recently purchased some decking & was very impressed with the quality for value of money. Delivery was very fast & the staff were very helpful. Will definitely get my garden products from here in the future & will recommend to all my family & friends… Read Full Review

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