Interesting!! Shenstone, gazebo

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JustusWelch's review of Wyevale - Wyvale - Garden Centres

“Interesting!! Shenstone, gazebo”

★☆☆☆☆

written by JustusWelch on 23/03/2017

Visited wyevale garden centre near Wellington, Herefordshire, yesterday.
First visit, female staff member was extremely helpful.
Second visit, to clarify information about item Outdoor Living brochure, spoke to manager, who reaked of smoke, was not helpful at all. Did not know anything about the outdoor gazebo we were looking at and as internet went down did not wish to help much, just blamed head office. I explained that the item was not on the Internet. Obviously has not heard of using a phone either! When Internet came back on, did see me, but did not approach me to find out any more.

Rang service centre today, was given a different phone number and was told that 3x3.5 m meant depth, width and height were all 3.5mtr!! When queeried, he did check and came back with, obviously, a different height figure. I was also told that I could not order from him, wrong number, even though I was told by previous customer service member that I could!! Very confusing!

May I suggest that's wyevale looks at their training for staff re products again. Also when told by several staff members items can be ordered from the website, said items should be on it! All members appeared really surprised that both large items were not! Total over £2200, which I think you may have lost sales on.

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