Hopeless online order service that is misleading.

“Hopeless online order service that is misleading. ”

Written on: 19/07/2012 by Scullywag (1 review written)

On the 29th June, I placed an order with this company. They offered free delivery within 2-3 days and also offered a discount voucher. I checked the status of my order after a week to find that the items were shown as being on order with the supplier. I received no e-mail from the company to tell me this! I contacted them by e-mail and was told they were expecting the goods within 7 - 10 days. After that time, they sent me an e-mail to say the goods were being prepared for despatch. Yippeee! Two days later, I got an e-mail to say my order status had changed. Hoping to see the goods had finally been sent, I checked the status only to find that the "free" shipping was now a delivery charge of £20! All of this took 18 days - ridiculous. I cancelled my order needless to say! I do a lot of purchasing online and have never encountered such terrible, couldn't care less service.