Buyers please beware Sofaland I purchased the Millan Black Settee (HS) and 2 Millan Black - Armchairs (HS) from 425 Walsall Rd, Birmingham B42 1BT, which were delivered on 21 July 2014. I have since noticed the material has become worn and cracked not a moth after delivery. The chairs have not been subject to any frequent use and I do not consider it reasonable that they are already showing signs of wear. I was not prepared to have the settee repaired. I intend to reject the sofa for a full refund or replacement. There has been a breach of contract in that the goods are not of satisfactory quality, fit for purpose or as described at the time of sale. The Sale of Goods Act 1979 states that goods should be: The goods/sofa did not meet that of a good standard which a reasonable person would regard as being satisfactory, taking account of any description applied to them. The satisfactory quality also includes the appearance and finish of the sofa, and their safety and durability and whether they are free from minor faults. This was not the case borne out by the report from Homeserve of which I would like a copy of, and I am entitled too. Public statements made by Sofaland, or their representative that relate to specific characteristics of the goods, particularly in advertising or on labelling, must be accurate and are taken into account when deciding if goods are of satisfactory quality. The sofa was fit for general purpose. The law says, if the goods do not conform to the contract, I am legally entitled to one of the following remedies: A replacement sofa or full refund and damages from Sofaland to cover the fault which has been proven by Homeserve who have reported that the sofa has not been seal correctly, and the stitching is deficient. I would not recommend Sofaland to anyone. Their customer service is very poor and one of their directors threatens you with by writing; if you decide to take this to court then Sofaland fully intends to defend the claim and we will look to counter claim against you for any legal fees and time spent defending the claim. This was lightened in RED. I think it’s a very pitiable company and service if the director has to stoop that low and not negotiate a settlement that both parties are satisfied with. Repeat: Buyers please beware.

We purchased a 2 seater and 3 seater sofa on 6th July from the Alexandra Range. The leather on the three seater looked thin and crinkly, by January a tear appeared on the middle panel. Although the warranty didn't cover rips or tears Sofaland agreed to send an expert to look at it. They conceded that the leather was of poor quality and took away the middle panel and then came back a week later with the replacement. I argued at the time that the leather looked just as weak on the left and right panel and should be replaced too. My words were ignored and 3 months later these panels also had rips. When reported to Sofaland they advised that it was out of warranty and there would do nothing else to support us. A poor show by this company who should adopt a more robust quality system! People expect more than a year from leather sofa !!!!!

I recently enquired about a product from this shop, I asked for all information including the weight and dimensions. The sales representative gave me the information that I had asked. However the problem started when I received the sofa, the weight of this was more than double than what I was told. The shop took ages to reply when I contacted them about this, they said this was not their fault, this is very poor customer service and supplying the incorrect information to possible future customers is totally unacceptable. Do not believe a word this shop tells you!!!

Everyone praised me for my new Boston premium Leather Sofa and all the credit goes to Sofaland. Whenever I found a new collection at their store, I rush to find all the features. I must say they have the best stock and are incomparable. Thank you Sofaland

With the most attractive design and quality in Sofaland’s products, you can also get them at unbeatable pricing. I got impeccable customer service through their representatives and even received suggestions. So, just get the best out of stock

In the world of home furnishings, it is very necessary to choose a right company for your furnishing requirements. And that’s what I did. I did a right job by opting for Sofaland as they offered me a high quality product at very reasonable cost. Not only this, they gave me 12 months of warranty. I will also suggest my friends to buy furniture only from Sofaland

I've bought 3 sofas and a large footstool in brown leather and it looks great, very well built and get lots of compliments on it. Love the look & will continue to add to it over the years hopefully, no problems as yet...!

on their website it said 0-3 weeks but it actually took just over 4 weeks for delivery. they did call me to give me notice which was useful. the couches are perfect though - cant complain there. very good value - i would guess half the price on high street? Simon

The woman that helped us in store was very helpful. Sofas took less than 3 weeks to come and when they came they called to see of we were in etc. They also put sofas together and made sure we were happy and even took away the rubbish. Would 100% use again. Thanks Sofaland

I purchases Roma recliner from Birm store last year. I am very happy with the sofa and the service which i got fr Sofaland. The leather is soft and thick and the seat cushions are medium to firm. The recliner is smooth and slightly hard to push back. The delivery was on time. The value was very good. This is my honest review. Thomaz

Once again i have been impressed with Sofalands quality and value for money. This is my second purchase as i bought from them in 2008. We re-decorated and so i had to change the colour of my sofa. This time i went for the Fabio corner sofa in red. Its beautiful, so comfy and again i can nont fault the service or value for money. Thank you everybody, especially the drivers. They could not do enough.

I purchased a sofa in July 2013, by September 2013 is was damaged. I contacted the support centre and after few emails and phone calls we finally arranged for some one to 'inspect' the damage. the damage was repaired. A few months later (2to be exact) the sofa not only broke again but also developed a small tear. I sent emails including photos to the support centre, around a further 3 months of badgering and being sent back and forth to get more pictures, during which time more tears were appearing. Finally someone came out and looked atthe sofa, he wasn't given the full information and 'fixed' the chair, which has since resulted in a but hole. He then advised that the chair is faulty and needs to be replaced as the leather is bubbling which is causing it to split. Surprisingly Sofaland have not been in contact again, despite my contant emails to them. I would never recommend this store, not only for it poor Sofas but also because of the appalling customer service they provide.