Awful service, I would never recommend

I purchased a sofa in July 2013, by September 2013 is was damaged. I contacted the support centre and after few emails and phone calls we finally arranged for some one to 'inspect' the damage. the damage was repaired. A few months later (2to be exact) the sofa not only broke again but also developed a small tear. I sent emails including photos to the support centre, around a further 3 months of badgering and being sent back and forth to get more pictures, during which time more tears were appearing. Finally someone came out and looked atthe sofa, he wasn't given the full information and 'fixed' the chair, which has since resulted in a but hole. He then advised that the chair is faulty and needs to be replaced as the leather is bubbling which is causing it to split. Surprisingly Sofaland have not been in contact again, despite my contant emails to them. I would never recommend this store, not only for it poor Sofas but also because of the appalling customer service they provide.