Worst customer service ever, can't even keep a promise!

Sliderobes Group - www.sliderobes.com
★★★★☆
3.7
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JJ_13's review of Sliderobes Group - www.sliderobes.com

“Worst customer service ever, can't even keep a promise!”

★☆☆☆☆

written by JJ_13 on 24/10/2015

They told us in September we would get our wardrobe installed by the end of October.
They called 2 weeks ago to say "we'll call you next week with an installation date"
Then no one called!
I have since called them THREE times, on each occasion a member of staff promised to call me back & then DIDN'T CALL BACK!
I've now had to call them FOUR TIMES & we still don't have a date!
Really bad customer service when you can't even set my expectations or even call me back when you promise to do so (3 times you have broke your promise to return my call!!!)
If I had known how bad your customer service was going to be I wouldn't have let you come & rip out my old wardrobe so quickly.

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Sliderobes's Response to JJ_13's Review

Written on: 03/11/2015

Good afternoon

I am sorry that you have not received the type of service we usually provide.

Can you please call me so that I can check this for you?

Kind Regards

Linda McCafferty
Customer Service Manager

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Jj_13's reply to Sliderobes's Comment

Written on: 19/11/2015

Hi,
You must be joking! I've already phoned you several times & no one brothers to ever return my call!!
It's now 10:45pm on a Wednesday night and your fitter is still here!!
He's now been here over 12 hours and I want to go to bed but I can't as he's still drilling, sawing & banging!!
This is totally unacceptable, plus he doesn't even have all the parts so can't even finish the wardrobe tonight!!
The whole thing is totally ridiculous and I'm completely fed up with it.
Please can you call me as I'm really really pee'd off if you hadn't already worked that out?
I also want to make a formal complaint but there are no compliant details on your website??
I look forward to hearing from you, but won't hold my breath.

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