You could not make it up

Next is a company in chaos - beware!
Placed order and fully paid in August for a sofa, a chair and a Michigan sofa bed. Delivery arranged on a Thursday early October. Sofa and chair delivered fine by polite helpful team. We like these items. Sofa bed obviously not the right colour, so did not even get it off the lorry. Eventually told by the help line they did nbot have the correct item in stock so we would have to wait five weeks for correct item to be reordered and made and were sent a £30 next voucher. One week later told that order ready for delivery, which would again have to be a Thursday. Lorry came but this time a very rude driver refused to turn up the road, saying it was too narrow. Said he would phone us in 10mins. Did not. By the time we got through to the Help line he was long gone.
A further series of calls to the helpline (delivery team, home care team and specialist team) with us explaining we could not take more weekdays off work. Repeatedly told they would call back but they did not. During one call we were offered delivery the next day of a brown, damaged sofa.Why? Finally told they could not find our sofa at the warehouse and it would have to be reordered. Offered a loan sofa to be delivered by van the following Saturday. Waited most of Saturday but eventually phoned the helpline mid-afternoon and told nothing had actually been arranged. Eventually offered delivery the next day (Sunday). Van duly arrived 5.30pm Sunday from Doncaster to South Wales. Only one driver so my husband had to help carry it in, injuring his hand in the process. Driver ignored request to assist with unpacking and assembling feet and left. Screw holes for feet did not align so not all fitted. One week later (i.e. two weeks into the expected five) we are told our sofa is ready for delivery.We ask the helpline to confirm it is the correct item. After being cut off during call transfer repeatedly, we are eventually told that,to be sure, they need to quality assure and special pick it for us which will take 7-10 days. Who knows whether we will ever see the right item.
Top tips for dealing with Next are first don't, second if you have a problem don't put the 1 into the automated phone thing and you get straight to the home care team which cuts out the first useless stage and third don't accept them saying they will call you back, wait on the line if at all possible.