Written on: 06/08/2012
We placed an order with Neville Johnson for bedroom furniture last year and I guess we succumbed to the quality of the advertising. The designer visited and we liked the bespoke nature of the service and decided to place an order.
They advised an installation date the week before Christmas after many many telephone calls they came and started the installation, then stopped and left the place in a mess with tools, dustsheets and parts lying around. They were supossed to return on 23rd December and after making many calls to find out why they had not arrived I was eventually told the van had broken down. I had to fight to get them to come back and at least tidy up before Christmas.
From this moment forward, we have had many visits to correct errors, to fix ill fitting parts and have made many telephone calls and spent many hours trying to resolve issues. After six months my wife and I have given up and we still have some small issues remaining but will not have them back in our house. They broke our landing window and would not admit it even though they were the only contrcators on site and finally had the audtacity to threaten legal action for the final payment despite being advised of outstanding issues. Brilliant.
Non-existent customer support, a couldn't care less attitude and a constant blame game of it's production fault, delivery problem, operations issue, manufacturing, quality control, etc. etc. At one point we were told that the designer 'miss-sold the solution which is not something any customer wants to hear!O
verpriced and not great quality in our view.
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