Written on: 23/06/2012 by LFPrice
From spotting the first advert through the ordering process to the day of installation, the service we received was excellent. The website was very informative and after we had requested a brochure, we received a prompt phone call to ask if we wanted a sales consultant to visit. We did! We were shown lots of examples of materials and styles, allowing us to choose the exact combination we required for our staircase. We didn't feel pressurised in any way, but were given plenty of time to make our choices. We were able to view our choice on his iPad, which helped us to picture the end result before committing ourselves. The surveyor's visit was straightforward and from start to completion was a matter of only six weeks. A team of three experienced men installed the staircase in a single day, with the minimum of mess. We were delighted with the end result, having received exactly what we were promised - a beautiful addition to our home. Our choice was Ellesmere plain newels and spindles in natural oak with a classic handrail. It's a delight to walk through the front door each day!
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