Natuzzi Sofas Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
22
5% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Natuzzi Sofas - Ask a question now

Media Gallery for Natuzzi Sofas

Natuzzi Sofas

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Substandard materials Natuzzi Sofa cushions”

Written on: 19/05/2016 by ttetz (1 review written)

Thank you for your response About our Natuzzi Sofa Based on your offer of 10% to assist with a repair it will be cheaper for use to purchase a new sofa. Besides this sofa only lasted 26 months before we contacted you about the problem. I would think the repair would not last any longer as the quality of your cushion material is substandard. We purchased this sofa based on the Natuzzi name and history, it appears only the history has any value, not your current products. We will be donating… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Substandard materials Natuzzi Sofa cushions”

Written on: 19/05/2016 by Mooreef256 (1 review written)

Thank you for your response About our Natuzzi Sofa Based on your offer of 10% to assist with a repair it will be cheaper for use to purchase a new sofa. Besides this sofa only lasted 26 months before we contacted you about the problem. I would think the repair would not last any longer as the quality of your cushion material is substandard. We purchased this sofa based on the Natuzzi name and history, it appears only the history has any value, not your current products. We will be donating… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor quality and customer service”

Written on: 18/04/2016 by Everton2016 (1 review written)

Purchased a corner Sofa in Dec 2015 which was delivered in early Feb 2016. On delivery it was noticed that the corner leg was broken and the delivery men put a screw through it to support it so we could use it. when we inspected it closely we noticed the middle supporting leg had a big crack down it so we could not use the sofa. Nattuzzi commissioned a sofa repair company to firstly come out and inspect out and inspect our sofa and then arrange a date for repair, I was expected to wait in all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Natuzzi - don't waste your money ”

Written on: 11/03/2016 by Fionaatk (1 review written)

Spent £7000 on a Natuzzi sofa - the price would suggest quality goods but how wrong could I have been. Despite a rep agreeing the goods were badly made - Natuzzi are insisting that it is the characteristics of the sofa. Even worst than the appalling furniture they provide the Customer Services is terrible. Given them too many opportunities to sort but not wasting anymore time and energy. I have a friend who knows people in influencial places and I am sure Natuzzi will welcome the bad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Excellent !”

Written on: 25/01/2016 by 478Baker (1 review written)

I have a natuzzi Plaza sofa which i have owned from new which was bought from fisherpools in London, The sofa has been great we are very happy with Natuzzi… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Natuzzi,”

Written on: 29/12/2015 by Arturoz308 (1 review written)

I bought a Nutuzzi recliner through a uk retailer. Within weeks the leather started to sag. The motor made a clicking noise and one of the recliners started to lean to the left on the leg section when extended. The retailer was quick to act and remedied the situation with a repair and new foam in the head section. A few weeks on and more of the seat foam started to fail on the back and seat section of the recliner. I was due for another repair, whilst waiting for this repair the motor burnt out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling service”

Written on: 22/09/2015 by terrythurgood (1 review written)

The service is rubbish, purchased a 3500 leather sofa, 7 faults. will not change. Joke. stay away 3 months down the line not resolved and solicitors involved, the staff lie and claim use independent company,they work for them !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Piece of garbage”

Written on: 25/08/2015 by Andersonas344 (1 review written)

Spend over $3000 for lether Nattuzzi sofa and love seat at brick and after three years its started to sag both back and seat cushions, peel, crack and fade. Thought this investment would last for at least 10 years with careful use (only 3 people min use) but total failure. Will not recommend to anyone. It waste of money and only a show. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“dont waste your money”

Written on: 28/07/2015 by Donahuety232 (1 review written)

bought a natuzzi leather sofa and chair from what we thought was a reputable dealer in the north of scotland they told us that the frame was solid wood WRONG!!! after a few months sofa cushions were sagging and by the time it was 2 years old it had collapsed at one end as we had a 10 year warranty the furniture store sent out a repairman and i was shocked when he removed the leather cover to get to the frame it was all apart from a couple of non load bearing parts totally made of composite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Esspirit's Comment

Written on: 09/08/2015

Thank you so much Donahuety and to everyone else here who was kind enough to post reviews about the issues with Natuzzi furniture.
My husband and I are glad we did online research about this furniture and were shocked to read the reviews.
Before seeing these reviews we had visited Sears showroom and tried out the electric Natuzzi Bellegra sofa and chair floor models and were very impressed with the look and reclining action. We even brought home leather samples and were ready to drop $5,320 Canadian dollars on a reclining sofa and chair. (This was a sale price at Sears for the two pieces.)
My heart goes out to all of you who were taken by a greedy company that clearly has no scruples.
We will now be returning the samples and looking for furniture NOT made in China. Back to the computer now to research reviews on other reclining furniture.
Thank you again to all the reviewers here for saving us from making a costly mistake.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Expensive rubbish”

Written on: 15/04/2015 by Lottielou12 (1 review written)

Bought a natuzzi suite 6 months ago, reclining 3 seater sofa, one reclining chair and two standard chairs, cost £6,000.00 The electric reclining mechanism on the sofa has ripped the underneath open and the sofa filling is falling out, the footrests are bent and one has split, An independent surveyor sent from furniture village reported that the motors have been installed upside down!!! The reclining chair has been made in the same way, these suites are not Italian, they are made in China or… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paulanthonyephgrave's Response to Lottielou12's Review

Written on: 03/08/2015

We are in the boat as you 4500 for natuzzi sensor sofa saggy leather after a few weeks 4th time of trying to get it right looks like natuzzi dont care

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mellifluous's Response to Lottielou12's Review

Written on: 28/01/2016

The cheaper Natuzzi Editions line is made in Eastern Europe. The more expensive Natuzzi Italia line is made in Italy, as you'd expect.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“DO NOT BUY A NATUZZI FROM DESIGNER INTERIORS LONDON ”

Written on: 07/04/2015 by khills (1 review written)

I purchase a corner suite for £8000 in 2012, had a verbally delivery of July, actually arrived in Oct, within 2 weeks electrical seat failed, took 2 months to repair in the next 2 years had 2 internal seats and a leather cover replaced, in Sept 2014 another electrical seat failed, reported to Designer Ineriors Tottenham court road,they stated a repair man will call, no one arrived, seat started working without repair, but broke down again Jan 2015, The store then stated it was out of warranty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Natuzzi China ”

Written on: 27/03/2015 by wxKane195 (1 review written)

All Natuzzi furniture is now made in China. After 7 weeks we had to call for 1 inch foam installed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service- what customer service?”

Written on: 17/02/2015 by SarahSchantz (1 review written)

I purchased a corner sofa for £4,500 and expected it to last a decent amount of time. My first call out was approx. a month after purchase when it looked like the seams/stitching was coming apart. They painted the seams with liquid leather, like nail varnish and this should have been my warning for what was to come! My warranty ran out late December but with the build up to Christmas I was too busy to call them out and decided to leave it until early Jan. Mistake no 1! When the 'tech' arrived… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Furniture. Don't ever buy it !!! ”

Written on: 21/07/2014 by Reed199 (1 review written)

Spent 5k on this furniture and within 5 months all of the pieces were sagging. Had to have all of the cushions refilled. The furniture store in Ceresco NE should NOT be selling this stuff. Very poorly made furniture… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst company ever”

Written on: 05/07/2014 by Stilesqf207 (1 review written)

My mother brought two sofa's, costing over 4k. The quality of the product is terrible, there is no customer service. They lie, they make the situation worse with their so called repairs. BUYER BEWARE !!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cheap & Nasty”

Written on: 12/04/2014 by Corbinx332 (1 review written)

WE had two leather sofas from Natuzzi approx 10 years ago and they have been fab and apart from a bit of wear on the seats they still look good so naturally when we came to replace them we went back to Natuzzi. This time we decided to go for fabric. They are awful! The material sags (also has a defect, the cushions are so hard they are really uncomfortable and two of the feet have fallen off. At approx £2000 each they weren't cheap so I would have expected much more. Natuzzi have sent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor customer service”

Written on: 18/03/2014 by 244Jackson (1 review written)

Bought a sofa and told 12 week delivery It arrived in this country on 11th of March 2014 and despite having paid in full for it we were given a delivery date of 28th of March A 17 Day delay in delivery to customer. When we complained Natuzzi referred to the small print stating the delivery date was within their 14 week promise. This was first time this had been mentioned and we felt that the customer service we received was extremely poor. We would not recommend using this company to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor quality”

Written on: 23/12/2013

I bought a Natuzzi sofa in 2012 and although at under 9st I am hardly a heavyweight within 6 months it felt as though I was sitting in a hole.It took over a year to get them to replace the cushion and within 3 months it was as bad as ever. I would not recommend Natuzzi to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Apalling customer service”

Written on: 27/09/2013

Purchased modular seating, tables, rugs and lamps at a cost of £10,000+. All items were fine, apart from the modular seating which arrived dented and with leather sagging and underfilled. So much for waiting almost four months for these items to arrive and then being told we would have to wai againt the same length of time for their replacement! After almost eight months since placing original order, our replacement seating arrived ...again, sagging leather and mis-shapen cushions! Natuzzi… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Natuzzi furniture”

Written on: 25/08/2013

Bought a natuzzi suite 3 years ago, the leather on the sofa has worn away in quite a few places, the seat has sagged and is really uncomfortable to sit on, the sofa looks so bad we have resorted to using a throw to hide the worn patches, we were told the suite was made in Italy but on delivery found it was made in china, we paid around £5,000 for substandard furniture, would never buy natuzzi again, you're better buying cheaper furniture it would last longer!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jalin62's Comment

Written on: 17/11/2013

Bought a Natuzzi sofa and chair in 2007 thinking it would last a lifetime. How wrong we were ,arm collapsed and upon inspection (took bottom cover of myself ) was horrified to see that frame is made from chipboard ,yes that's correct chipboard .Not even MDF or a softwood like pine. Untill reading these reviews did not realise some sofas were made in china .Natuzzi again ? NEVER

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview