Natuzzi Sofas Reviews

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Natuzzi Sofas

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Latest Reviews

★☆☆☆☆

“dont waste your money”

Written on: 28/07/2015 by Donahuety232 (1 review written)

bought a natuzzi leather sofa and chair from what we thought was a reputable dealer in the north of scotland they told us that the frame was solid wood WRONG!!! after a few months sofa cushions were sagging and by the time it was 2 years old it had collapsed at one end as we had a 10 year warranty the furniture store sent out a repairman and i was shocked when he removed the leather cover to get to the frame it was all apart from a couple of non load bearing parts totally made of composite… Read Full Review

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★☆☆☆☆

“Expensive rubbish”

Written on: 15/04/2015 by Lottielou12 (1 review written)

Bought a natuzzi suite 6 months ago, reclining 3 seater sofa, one reclining chair and two standard chairs, cost £6,000.00 The electric reclining mechanism on the sofa has ripped the underneath open and the sofa filling is falling out, the footrests are bent and one has split, An independent surveyor sent from furniture village reported that the motors have been installed upside down!!! The reclining chair has been made in the same way, these suites are not Italian, they are made in China or… Read Full Review

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★☆☆☆☆

“DO NOT BUY A NATUZZI FROM DESIGNER INTERIORS LONDON ”

Written on: 07/04/2015 by khills (1 review written)

I purchase a corner suite for £8000 in 2012, had a verbally delivery of July, actually arrived in Oct, within 2 weeks electrical seat failed, took 2 months to repair in the next 2 years had 2 internal seats and a leather cover replaced, in Sept 2014 another electrical seat failed, reported to Designer Ineriors Tottenham court road,they stated a repair man will call, no one arrived, seat started working without repair, but broke down again Jan 2015, The store then stated it was out of warranty… Read Full Review

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★☆☆☆☆

“Natuzzi China ”

Written on: 27/03/2015 by wxKane195 (1 review written)

All Natuzzi furniture is now made in China. After 7 weeks we had to call for 1 inch foam installed… Read Full Review

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★☆☆☆☆

“Customer service- what customer service?”

Written on: 17/02/2015 by SarahSchantz (1 review written)

I purchased a corner sofa for £4,500 and expected it to last a decent amount of time. My first call out was approx. a month after purchase when it looked like the seams/stitching was coming apart. They painted the seams with liquid leather, like nail varnish and this should have been my warning for what was to come! My warranty ran out late December but with the build up to Christmas I was too busy to call them out and decided to leave it until early Jan. Mistake no 1! When the 'tech' arrived… Read Full Review

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★☆☆☆☆

“Worst Furniture. Don't ever buy it !!! ”

Written on: 21/07/2014 by Reed199 (1 review written)

Spent 5k on this furniture and within 5 months all of the pieces were sagging. Had to have all of the cushions refilled. The furniture store in Ceresco NE should NOT be selling this stuff. Very poorly made furniture… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 05/07/2014 by Stilesqf207 (1 review written)

My mother brought two sofa's, costing over 4k. The quality of the product is terrible, there is no customer service. They lie, they make the situation worse with their so called repairs. BUYER BEWARE !!!!!!!… Read Full Review

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★☆☆☆☆

“Cheap & Nasty”

Written on: 12/04/2014 by Corbinx332 (1 review written)

WE had two leather sofas from Natuzzi approx 10 years ago and they have been fab and apart from a bit of wear on the seats they still look good so naturally when we came to replace them we went back to Natuzzi. This time we decided to go for fabric. They are awful! The material sags (also has a defect, the cushions are so hard they are really uncomfortable and two of the feet have fallen off. At approx £2000 each they weren't cheap so I would have expected much more. Natuzzi have sent… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 18/03/2014 by 244Jackson (1 review written)

Bought a sofa and told 12 week delivery It arrived in this country on 11th of March 2014 and despite having paid in full for it we were given a delivery date of 28th of March A 17 Day delay in delivery to customer. When we complained Natuzzi referred to the small print stating the delivery date was within their 14 week promise. This was first time this had been mentioned and we felt that the customer service we received was extremely poor. We would not recommend using this company to anyone… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 23/12/2013

I bought a Natuzzi sofa in 2012 and although at under 9st I am hardly a heavyweight within 6 months it felt as though I was sitting in a hole.It took over a year to get them to replace the cushion and within 3 months it was as bad as ever. I would not recommend Natuzzi to anyone… Read Full Review

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★★☆☆☆

“Apalling customer service”

Written on: 27/09/2013

Purchased modular seating, tables, rugs and lamps at a cost of £10,000+. All items were fine, apart from the modular seating which arrived dented and with leather sagging and underfilled. So much for waiting almost four months for these items to arrive and then being told we would have to wai againt the same length of time for their replacement! After almost eight months since placing original order, our replacement seating arrived ...again, sagging leather and mis-shapen cushions! Natuzzi… Read Full Review

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★☆☆☆☆

“Natuzzi furniture”

Written on: 25/08/2013

Bought a natuzzi suite 3 years ago, the leather on the sofa has worn away in quite a few places, the seat has sagged and is really uncomfortable to sit on, the sofa looks so bad we have resorted to using a throw to hide the worn patches, we were told the suite was made in Italy but on delivery found it was made in china, we paid around £5,000 for substandard furniture, would never buy natuzzi again, you're better buying cheaper furniture it would last longer!!… Read Full Review

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Jalin62's Comment

Written on: 17/11/2013

Bought a Natuzzi sofa and chair in 2007 thinking it would last a lifetime. How wrong we were ,arm collapsed and upon inspection (took bottom cover of myself ) was horrified to see that frame is made from chipboard ,yes that's correct chipboard .Not even MDF or a softwood like pine. Untill reading these reviews did not realise some sofas were made in china .Natuzzi again ? NEVER

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★☆☆☆☆

“Piece of Junk!”

Written on: 22/02/2013

We bought a Natuzzi leather sofa from Macy's in 2009. Two years later all the webbing straps under the sofa that holds the foam broke. The foam was breaking down and the wood frame between the cushions that held the foam was sticking out between the cushions... OUCH! We took the extended warranty Macy's offered from "Worry No More." Well, you'd better worry a lot more because the extended warranty only covers accidental stains and spills, which we were only informed about when we went to… Read Full Review

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★☆☆☆☆

“Natuzzi poor quality and even worse customer service”

Written on: 03/10/2012 by ranicat (0 reviews written)

Originally bought at considerable expense from Maskrey's in Bristol. Within a few months the arms started to sag and the cushions collapsed. Maskerys were very good and got the Natuzzi approved repairer to call. He re-padded the arms and cushions and re-stretched the leather FOC. Very good. Then one month out of warranty the same problem returned but Maskery's were now closed. On contacting Natuzzi they said to use the same engineer again, to pay him first and then send them the bill, which we… Read Full Review

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