Very poor quality & customer service

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Natuzzi Sofas Reviews
★☆☆☆☆
1.2
5.0% of users recommend this

Everton2016's review of Natuzzi Sofas Reviews - natuzzi.com

“Very poor quality and customer service”

★☆☆☆☆

written by Everton2016 on 18/04/2016

Purchased a corner Sofa in Dec 2015 which was delivered in early Feb 2016. On delivery it was noticed that the corner leg was broken and the delivery men put a screw through it to support it so we could use it. when we inspected it closely we noticed the middle supporting leg had a big crack down it so we could not use the sofa. Nattuzzi commissioned a sofa repair company to firstly come out and inspect out and inspect our sofa and then arrange a date for repair, I was expected to wait in all day as a time could not be given!!! On the date of repair the service guy could not repair the sofa as it was a 2 man job to lift the sofa and therefore this day was abandoned !! the second date was arrange when I chased this up as no one contacted me. The 2 guys turned up on the day to then inform me that the parts had not been sent and therefore they could not fix the Sofa. To date our sofa is still not fixed and I have contacted Nattuzzi twice to be advised someone would call us back and still no call back. The manager never seems to be available. I would get a better service from DFS at a fraction of the cost of this sofa.

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