Poor customer service with lack of a refund

Furniture Clinic
★★★★☆
4.2
From 111 reviews
80.0% of users recommend this

  • Value For Money

Guest's review of Furniture Clinic

“Poor customer service with lack of a refund”

★☆☆☆☆

written by on 24/02/2016

I placed an order for a colorant kit, and it took more than 3 weeks to arrive. My attempts to telephone this company were not successful, with their phone being out of service. I did get a reply to one e-mail I sent, inquiring about my order. They stated it would be sent out ASAP. The product arrived too late for my leather renewal project, as my window of opportunity had passed. I refused acceptance of the package when it finally did arrive at my home, returning it to sender unopened. This company has refused to issue me a refund of any kind. I am now out $140 plus dollars! I would not recommend doing any business with this company!

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