Seat cushion not available

Ekornes Stressless Recliner
★★☆☆☆
2.1
From 62 reviews
21.0% of users recommend this

  • Value For Money

LuisYoung209's review of Ekornes Stressless Recliner

“Seat cushion not available ”

★★★★☆

written by LuisYoung209 on 10/08/2017

We have 2 of the Kensington chairs and a matching Sofa that we have had for 16 years and love them. I joke that my wife can not sit in her chair for more then 15 minutes before she falls asleep. A couple of weeks ago the seat cushion in my chair broke, ( it is a molded piece of foam ) Called Ekornes and they sent me to a local distributor and I gave them a copy of the original receipt from our purchase, then waited.

Now I am being told that they don't produce that style any more ??? I was willing to pay for this and now ??? you would think that they still own the molds for this and could build one to keep a loyal customer happy. Is this just to get me to buy a new one ? I am very upset about this and doubt that I will replace it with another Ekornes. If I had been told that parts would go obsolete I would have looked at other options. Now have a chair that is useless.

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