Headrest not fit for resting your head on

Ekornes Stressless Recliner
★★☆☆☆
2.1
21.0% of users recommend this
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Guest's review of Ekornes Stressless Recliner

“Headrest not fit for resting your head on”

★☆☆☆☆

written by on 09/10/2013

In November 2012 we had a Stressless Magic Batik. Leather recliner chair delivered. We have been out of the country for 3 months so our chair has only been available for use for 8 months. We have a large variety of alternate chairs to sit on. In September we saw a mark/ discolouration on the left hand side of the headrest. We contacted the store where we purchased the chair and an upholsterer came to assess the problem.

He said that it was caused by oil from my husband's head, and that they were aware of other male customers who had experienced a similar problem. The only solution was to buy a new headrest, but to be aware that the situation would occur again.

Both the retailer and Stressless are being less than helpful. the retailer is saying that it is normal wear and tear! when one has spent £1883.00 for a chair, it is not unreasonable to expect it to last for longer than 8 months.

Our point is that a headrest should be able to have a head placed on it without deteriorating, and that for it to have deteriorated is a defect in design and production.

If you are a man who likes to relax then look for an alternative manufacturer as this product is not fit for purpose.

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Dkhayward's Comment

Written on: 08/11/2013

I concur 100% with the above review. My Stressless chair developed the same problem after 1 years use.
I have had no help from the retailer William Hill of Caterham or Stressless, just receiving a letter stating the deterioration is probably due from natural oils (head & hands) and can not accept any liability for the leather upholstery because it is more than 12 months old.

Therefore please be aware if you intend purchasing these expensive chair as you will probably need to replacing after 1 to 2 years

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