I bought the stressless model chair from our local furniture dealer and they suggested I purchase the warranty as well. My wife loved the chair i had bought for myself so of course i had to buy another for her. Well, after a few months, my chair began developing a crease on the seat which was wearing at a spot on the chair seat. I called the furniture dealer and they came right away to pickup the chair for repair. BUT they called me in a few days to inform me that the Ekornes company refuses to repair the chair at no cost to me! So they brought it back and now the crease is getting larger and the leather more visibly worn out. A very expensive chair that looks CHEAP. A piece of junk which i will have to sell for pennies on the dollar. My wife's chair is still doing fine and looks good BTW. So you pay the money and hope you do not need support from Ekornes.

i have four mayfair stressless chairs in a large conservatory which has a laminate floor these chairs are impossible to do a 360 rotation with a gentle push as stated in the brochure all that happens is the rotating plastic ring locks to the wooden base this in turn then makes all the base turn on the laminate flooring e mailed the company over issue no reply visited retailer asking for a technical engineer from ekornes to check this problem out the retailer was reluctant to do this saying it would cost them £80 to do this suggested retailer advised purchasers these chairs will not rotate on laminate flooring and based on my experience this is breaking the trade descriptions act still waiting for a response both from company and retailer

Ekornes Stressless Chairs
It is STRESS not STRESSLESS!
I just bought 2010 two leather chairs; two different models but same color leather. Customer service and QUALITY CONTROL stink!!! They ship a defective chair from Norway $2600, total for both $4,000; we waited four months to receive it. The store we bought it from said they inspected it and we picked them up still in boxes. The store had a contractor (3rd party) look at the chair and yes the seat cushion is way off. They are only willing (at this point) to replace that chair. I bought them to color age together and since it will take another four months to make there is no guarantee the chairs will match. Manager from the store contacted the Ekornes sales rep for him to contact me, four days later and nothing. US need jobs, Norway is the third highest paying salaries in the world and the green print to ship from there to here is hugh. Very disappointed to say the least. I am still protected from my credit card company so if they don't replace both chairs I will be returning them and my credit card company will dispute the charges.

Because of the poor warranty on my Ekornes Mayfair Chair on the bits that matter, I wouldn't recommend them to anybody again. Warranty on cushions is limited to 1 year only. Ours has flattened after 3 years (9 stone 51 woman the only user). Considering the chairs cost well over £1000.00 each I reckon that they aren't the value for money that we should expect at the price.

Very comfortable and soft leather.

Good looking and lovely leather. Chair is uncomfortable to sit on after a period of time. Two areas become irritating to me after about 15-20 minutes. The first is a line of very prominent stitching that presses into the small of the back and the second is where 4 panels of leather are stitched together on either side of the back rest and form two small lumps. These coincide perfectly with my shoulder blades. The net result is that I am slouching in the chair and using a cushion to try and get some support for the small of my back. This is not what I expected when I spent over a £1200 on a chair Very poor and arrogant customer service. Their letter to me stated "The Mayfair is one of of our best sellers worldwide and the specification is the same for every one manufactured. We do not feel there is a design fault and therefore is not a manufacturing defect. Regrettably in this instance we are unable to proceed with this matter further." The person writing this letter does not obviously understand a specification is something that the manufacturing process attempts to follow. Saying that there cannot be a fault without inspecting the seat is arrogant and not customer orientated. The fact that one of the upholstery buttons in the seat has fallen off indicates that all is not well. If you decide to buy make sure you sit in it for 20 minutes and don't wear a thick jumper or jacket as I did. Sit in it wearing only a shirt - as you would in your own house.