Unique Chic Furniture Reviews - www.uniquechicfurniture.co.uk

★★★★☆
3.7 / 5
67% of users recommend this
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Media Gallery for Unique Chic Furniture www.uniquechicfurniture.co.uk

Unique Chic Furniture www.uniquechicfurniture.co.uk

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Latest Reviews

★★★★★

“highly recommend! ”

Written on: 21/08/2014 by DamionMcClanahan1972 (1 review written)

Could not fault the quality of the furniture! Customer service was impeccable, nothing was too much trouble. Service was prompt and had an overall excellent experience! Highly recommend for furniture! 5 stars! ☆☆☆☆☆ … Read Full Review

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★☆☆☆☆

“DIY on new furniture? This is the company for you.”

Written on: 21/08/2014 by JRogers85 (1 review written)

So. I ordered the Rococo Super King Bed and phoned to see what was going on. Apparently the item was ready the next day as the warehouse had it. Sounded fabulous. I said to the lady that I had a really bad back, so that would be fantastic as we've been sleeping on a mattress. At this point, I was satisfied and thought 'the reviews must be wrong'. I was then informed that the bed was due to be delivered that week - So took a week off as I couldn't be given any indication of day. A week… Read Full Review

Uniquechic's Response to JRogers85's Review

Written on: 21/08/2014

Thankyou for your report
There are a few things that are not quite true in your report so if I could just put across our side

The bed is listed as a made to order bed which states as a lead time of upto 12 weeks for which when you mentioned when you called

After speaking with you, we pulled out all the stops and allocated this bed to you and advised that delivery would be two weeks instead of the quoted 12 weeks, we never said that said at all that it was ready the next day
Infact I have the email if which we sent to you stating that it was not ready until the following week

You contacted us last Friday as you said the delivery company hasn't contacted you upon checking they were delayed by three days due to extra pre ordered deliveries from orders that came in

Them came the quite frankly silly demands from yourself
You said that you had taken a whole week off work to wait for the bed. We apologised offered you your delivery charge back for the three day delay
This was met with a demand from yourself asking for a full day of paid leave, we explained that you didn't need to take a day off we would be giving a time slot and could actually deliver before or after you returned from work
You then told us that you worked from 6am -6pm each day and them from 6-8pm each worked again as a volunteer
We admitted that we would be unable to deliver the bed before 5.30am or after 8.30pm to allow you to travel to and from work and as you had said there was no one else to take the delivery , we admitted in these circumstances that we would be unable to deliver
As you mentioned you could buy the same bed locally we offered to refund you
Again you requested a full days pay which we declined and offers you a refund of your delivery
The bed was delivered to you on Wednesday previously being booked in with you, and yourself, your father and husband took delivery , despite previously stating no one would be at home
And no one available
We were emailed by your telling us you were unhappy about the bed , in terms of the quality and how it was fitted
This email contained foul language from yourself
We asked to refrain from using that, and asked for images of the faults and did say that any difference in the wood would be down to swelling as wood is a natural product
We also offers you a full refund to collect the bed as you said it was terrible
We requested the images to be sent a slight mark on sideboard which is not obvious to the view when assembled
A picture of a screw which was inside a hole larger than the screw which is easily adjusted it probably moved in transit
There was a complaint that the inside of the bed frame wasn't stained, this is correct no slates or middle bars are finished the same as the outside

Again you declined our offer to collect this non faulty non damaged bed and decided to keep it
You then said that you would be writing a bad review which you are entitled to, just as I am to write the response, which is the truth
And can post emails and pics that was sent to us from this customer

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Jrogers85's reply to Uniquechic's Comment

Written on: 21/08/2014

I apologised for the language which was used but disagreed with the reasons you gave for the wood being different lengths. I hope you'll appreciate when you finally get a bed that has quite frankly been an absolute farce to acquire - it leaves you enraged that you can't even get the bolts in straight and cut the wood right.
The 'next day delivery' I never said. I said that I phoned up and was advised that the bed had been made up and was available for you to collect, to then get it to me the following week. This was a telephone call. To one of the ladies that works for you. The one I was discussing I had a bad back with - I'm pretty sure she'll remember me.
I do not appreciate you sharing with the world what hours I work and request that you edit your post.

I'm more than happy to also share any pictures which anyone would like to see before spending any money with this company.

And as for the 'silly demands' - I'm not on the dole as I'm sure you'll appreciate running a business. Just a shame your customer service doesn't follow basic business standards.

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Jrogers85's reply to Uniquechic's Comment

Written on: 21/08/2014

Ps.
I don't have a husband or a father, but thanks for adding that in.

And just so that you can see what has actually been said, I am more than happy to share ALL emails to and from this company.

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★★★★★

“UniqueChic - YOU ROCK!!”

Written on: 21/08/2014 by devilsrighthand (1 review written)

A recent house move saw us looking for new beds for our children - having come across Uniquechic before but not actually purchasing anything I decided to have a look and see if they had anything suitable. After some time on their beautiful website I decided to ring their office and ask for some advice - after all they do know everything about the furniture they sell :) I spoke with a very helpful lady who ran through design features of some of the beds and also dimensions etc, sadly none of the… Read Full Review

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★★☆☆☆

“Good(ish) item, bad service”

Written on: 20/08/2014 by darlaanddru (2 reviews written)

The item was delivered eight weeks late and like other people have commented the service in trying to get up to date information was terrible. The bedside table finally arrived and the delivery men just shoved it in the porche. I wouldn't reccommend this company to anyone but I do reccommend the bedside tables so all was not lost… Read Full Review

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★★★★★

“Quality Furniture and Quality Service”

Written on: 19/08/2014 by Karly1965 (1 review written)

Having bought furniture online before with other companies, I was a little sceptical about doing it again, but UniqueChic have restored my faith! The website was very informative and easy to use and I just picked up the phone to make my order. The lady who answered was extremely friendly and helpful, offering loads of information about the furniture, she obviously knows her stuff! I agreed a delivery date with her and it turned up on the day and in perfect order! The furniture is of very high… Read Full Review

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★★★★★

“Lovely furniture, lovely customer service!”

Written on: 18/08/2014 by happysusiesmith (1 review written)

had the Victorian Range of furniture, spoke with the lovely staff who sent me a sample in the post first, was called 48 hours before, booked in with me, came within allocated time, delivery men great, straight into room of choice, great price, great furniture what more is there to say? I can't believe the other reviews, to be honest, I would recommend the team to anyone buying furniture, you would be hard pushed to find any nicer staff to speak with!… Read Full Review

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★★★★★

“Stunning furniture with”

Written on: 17/08/2014 by ntMunro242 (1 review written)

absolutely first class service nothing was too much trouble and the from start to finish. Fantastic help via the phone from friendly helpful people. I wouldn't hesitate to use this company again as you truly can buy with confidence! Fantastic ranges of products with something for everyone! Thank you so much I will be shopping with you again very soon… Read Full Review

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★★★★★

“Stunning furniture at a great prices”

Written on: 16/08/2014 by helpme2smile (2 reviews written)

I had been searching around for the perfect bed to go in my newly decorated bedroom, I wanted something grand and chic, After a lot of searching around I came across unique chic’s site and fell in love with their furniture, if only I had a bigger house and lots of money lol I found the perfect bed – it was a silver French style double bed exactly what I had in mind, But then I saw the message about it being extremely popular and to check for availability, my heart sank, what if they had… Read Full Review

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★★★★★

“Excellent service, more than happy.”

Written on: 16/08/2014 by Toppers123 (1 review written)

I found my experience through unique chic to be second to none. From the beginning right through to delivery and customer care, I found the team to be professional and extremely helpful. I ordered multiple items which all arrived within the specified time frame via friendly delivery drivers and in perfect condition. I would certainly recommend to all my friends and family… Read Full Review

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★☆☆☆☆

“Oh dear - could have been a wonderful experience”

Written on: 25/07/2014 by ElisabethOlson279 (1 review written)

I have read some of the reviews and agree with one in particular. I too tried to pay online and my card was declined despite adequate funds. I called the customer service number and was basically told if you don't have money don't attempt to buy!!!! In all my time shopping online I have never been met with such a rude and unprofessional girl who did sound quite young - not that that means anything but I hoped maybe she was new or inexperienced on how to deal with customers. I called the… Read Full Review

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★☆☆☆☆

“Promises, promises...”

Written on: 14/07/2014 by zvBruce242 (1 review written)

Promised delivery for 20th June. Receive weekly updates putting arrival of furniture in to docks booked in; then new update the next week pushing out by another week. Just received update pushing delivery to dock in another two weeks. Always offering to cancel the order and give our money back never apologising. They are middle men & have no control on products. Be careful & check delivery options before making order… Read Full Review

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★☆☆☆☆

“terrible terrible terrible”

Written on: 02/06/2014 by 488McDougall (1 review written)

never again I ordered 5 items when they came all 5 had some thing wrong with it.the 2 wardrobes was made very very badly then tried to blame me for the damage of the items asking did I give delivery men money to take it upstairs because there not aloud to take it up there?then had a terrible time getting my money back £2,000 had to text every day in the end they wouldn't get back to me and was very rude… Read Full Review

Missturville's Comment

Written on: 09/06/2014

I am afraid that this report is untrue, I have investigated this complaint and cannot find anyone that has had an order for this amount and had any issues at all, I am afraid this appears to be a malicious review
I believe from an ex employee after she has set up her own website selling exactly the same items as ourselves after gaining all the companies and suppliers information from when she worked for us
I request for this to be removed, or the complaintant to give forward her full name and address so I can investigate as I cannot find anything relating to the situation that has been explained

Miss Turville
UniqueChic Director

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Louieandred's Comment

Written on: 12/06/2014

well miss turville its your post that's not true I orderd two wardrobes 2 bedsides and a tallboy I have never worked for you and don't wish too.but I have photos of the damage of the items if you want me to put the link on here I can.

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Missturville's Comment

Written on: 16/08/2014

please do so and also give your actual name and address so I can find your order

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★★★★★

“Fast delivery, great quality”

Written on: 09/05/2014 by Jenny212 (1 review written)

Ordered dining set and side unit. Very helpful pre-order advice. Fast delivery within a week and excellent quality of furniture. Arrived well packaged and assembled securely. Would highly recommend… Read Full Review

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★★★★★

“EXCELLENT”

Written on: 12/02/2014

Ordered my victorian bedroom furniture from Uniquechic, after seeing their advert in House Beautiful magazine. Spoke direct to the sales office and they kindly sent me a colour sample in the post It arrived , along with details of the range I placed my order for £2900 got 15% off and then was contacted by the delivery team, 2hour time slot given and I was then called about 50 mins before by the driver. Delivery came, was taken into my bedroom up three flights of stairs, delivery men… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 27/01/2014 by Guest-Donna (1 review written)

Spent an awful lot of money with this retailer. Told me items where out of stock then offered to exchanged but ended up paying more money. Was charged for fitting and my partner had to the put things together as they was done wrong. Stuff got delivered damaged or was dropped during fitting and was refused an exchanged. Was asked do I understand the meaning of Shabby Chic which is shocking. Absolute disgrace. Very very poor customer service for a small company. Expected much better quality for… Read Full Review

Missturville's Response to Guest-Donna's Review

Written on: 09/06/2014

I am sorry, please could you contact our office as I am unable to find any order in your name.
Firstly , if items are out of stock, we do not take any payment, so not sure why you paid more.
We do charge for fitting, but only on wardrobes and beds as most other items are fully assembled, fitting is carried out by our inhouse fitters and I am unable to find anyone that had had a fitting and the customers have complained about how the furniture has been assembled.
Furthermore, after calling all customers that had orders which included shabby chic wardrobes,for around £1900, we are unable to find any customer that relates to this complaint. If you are a geniune customer, please call us.

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Guest-Donna's reply to Missturville's Comment

Written on: 10/06/2014

It was around 12 months ago which may be why you can't find me.. But to be honest would be an absolute waste of my time contacting the office as when I did u sent me a spray can to spray the damages on my furniture and guess what the spray didn't even match the colour of the wardrobe so they are two different colours having contact you again about that yet again I got no where after sending pictures and emails etc etc.. So decided to just except that I got ripped off after saving and saving to get my dream furniture I now wish id of saved more and gone elsewhere. I also got a different wardrobe to what I ordered as I ordered a half mirrored wardrobe but got a full mirrored one. I contacted the office as you say I should do and got no where again. So yes I am genuine customer and further more I haven't recieved a phone call. Thanks for your comment. If I need anything further I will contact trading standards.

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★★★★★

“Great Price Great Services Quality Product”

Written on: 20/11/2013

Office staff could not do enough for me, good telephone manner and communication skills This company was so helpful, I was surprised with the delivery service contacted the night before with a 2 hour delivery window then contact again in the morning with a 30 minutes delivery time: Very Good. The price was the cheapest on the market the quality of the product was excellent. Would recommend this company Thank you Great business… Read Full Review

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★★★★★

“Highly recommend ”

Written on: 09/11/2013

This company provided an excellent service, were very helpful and delivery was fast. We had small parts missing for the bed when it arrived and these were sent within two days of the company being notified. We had furniture from the Banbury Collection which is good quality and looks stunning. The delivery men were helpful too. Overall, excellent service and would highly recommend. … Read Full Review

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★☆☆☆☆

“DO NOT USE - abhorrent service, did not honour order, ”

Written on: 07/11/2013

DO NOT trust the customer contact message that that Unique Chic 'understand how frustrating it is when you are unable to contact the company that you have placed an order with. Even with the age of electronic thing and emails that, it is nice to know that there is someone to take your call and discuss any queries at all with you.' or that they're available 7 days a week 7am-8pm. They're not. In fact they can't really be bothered to do such a simple thing as answer a call, respond to a… Read Full Review

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★★★★★

“Banbury Bedroom Furniture”

Written on: 31/07/2013 by sarahp472 (3 reviews written)

Fantastic product and fantastic service The whole process..from start to finish was brilliant !Ordering online was simple..quick and easy. The delivery drivers were friendly and worked very hard . I would like the whole bedroom set as I love it all . Unique Chic Furniture is our first choice and would recommend you to family and friends. Thank you … Read Full Review

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★★★★★

“an absolute joy!”

Written on: 29/05/2013

I contacted Uniquechic after a bedroom suite was featured in my house beautiful magazine. Not being sure of the colours, I rung unique chic for advice, I was spoken to Abbey and she helped me through the vast array of furniture choices and styles and we narrowed it down to three ranges. She then said she could send me colour samples, for no charge, these arrived the next morning I placed my order for the Victorian range, which I considered to be excellent value, less than £1500 for a complete… Read Full Review

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