Unique Chic Furniture Reviews - www.uniquechicfurniture.co.uk

3.9 / 5
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Unique Chic Furniture www.uniquechicfurniture.co.uk

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Latest Reviews


“Buyer Beware”

Written on: 16/09/2015 by Tyrellx474 (1 review written)

My order was supposed to arrive within 6 - 10 days, but never arrived. I contacted customer service to check on the status, and got an automatic reply that someone would be in touch within two days. They never did respond. Eventually I got an email that they had cancelled my order. No explanation. Terrible service. I would never purchase from this company again… Read Full Review

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Written on: 17/03/2015 by qdOwen1953 (1 review written)

I purchased 4 items from the Burford collection of bedroom furniture Was emailed to say delivery would be within 10 days, was called the next day, took delivery on the 4th day Two men bought furniture into my attic room, assembled the bed and took the packaging away Uniquechic was the cheapest online, service great and I am extremely pleased with all aspects of my purchase would def recommend… Read Full Review

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“good honest company”

Written on: 09/02/2015 by xwoman (1 review written)

After looking everywhere for bedroom furniture i stumbled across uniquechic. The furniture was very good quality, very reasonably priced and staff very pleasant to deal with. Got a great deal on 3 items with money knocked off for the multiple buy. Very well packed and 3 hour delivery time slot. Highly recommended… Read Full Review

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“Bed for Daughters Bedroom”

Written on: 21/01/2015 by DIPPYWHIPPY (1 review written)

Purchased Cameo Bed for my Daughters room, advised that Delivery would be 7-10 working days by lady in sales office. Was called by the delivery office and delivered in 3 days, which was fantastic Great service and great solid bed for just £170 which will last my daughter until she leaves home Great service and great furniture and a great price will be back when I need more furniture… Read Full Review

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“Excellent Service”

Written on: 19/01/2015 by helenlawton (1 review written)

I ordered £2500 of Harmony Bedroom furniture, just before christmas, they called for delivery but I wasn't quite ready for it. So they held whilst I had my carpet fitted. Delivered by two men and was booked in with me beforehand, the delivery men took all furniture up the stairs. Once up the stairs , one of the drivers called me and said, really sorry but I have just knocked the corner of this box. TBF I live in a three storey house with a tight staircase. We opened the box and the corner was… Read Full Review

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“Went beyond what anyone else would do”

Written on: 15/01/2015 by plumberguru (1 review written)

I live in Jersey and after being let down by another retailer who took £1500 off me before xmas and failed to deliver, I called UNIQUECHIC to see if they would deliver to me. The answer was yes, and let me find you the best price for courier Beyond helpful charged me £99 delivery to Jersey for two chests, dressing table and four bedsides, the other retailer took £233 off me in delivery charges placed order on Monday received order Friday Marvellous Quality furniture purchased for my… Read Full Review

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“Fab Furniture”

Written on: 11/01/2015 by alisonshippo (1 review written)

purchased £1950 of furniture to start with, the Harmony Range for my bedroom Everything was just lovely from the lady in the office, to the delivery people that booked and delivery guys The furniture was just stunning, much better than what I could have ever have hoped for, I have some furniture from a major retailer, which cost me twice the price and this just knocks the socks off it I then treated myself for xmas, a savannah tv cabinet and have my eye on the dining table set which I shall… Read Full Review

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“What Customer Service”

Written on: 26/09/2014 by 136Self (1 review written)

Like many other customers I was promised delivery within 3 - 5 days but came 2 weeks later without any notice. The furniture was damaged and the child I dealt with had the attitude that everything was our fault and should stop complaining. Buyers beware I would seriously think twice before spending any money with them. I was given the MD,s email address and told he was going to call me but never did so I sent him an email asking for a response but again he couldn't be bothered… Read Full Review

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“highly recommend! ”

Written on: 21/08/2014 by DamionMcClanahan1972 (1 review written)

Could not fault the quality of the furniture! Customer service was impeccable, nothing was too much trouble. Service was prompt and had an overall excellent experience! Highly recommend for furniture! 5 stars! ☆☆☆☆☆ … Read Full Review

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“DIY on new furniture? This is the company for you.”

Written on: 21/08/2014 by JRogers85 (1 review written)

So. I ordered the Rococo Super King Bed and phoned to see what was going on. Apparently the item was ready the next day as the warehouse had it. Sounded fabulous. I said to the lady that I had a really bad back, so that would be fantastic as we've been sleeping on a mattress. At this point, I was satisfied and thought 'the reviews must be wrong'. I was then informed that the bed was due to be delivered that week - So took a week off as I couldn't be given any indication of day. A week… Read Full Review

Uniquechic's Response to JRogers85's Review

Written on: 21/08/2014

Thankyou for your report
There are a few things that are not quite true in your report so if I could just put across our side

The bed is listed as a made to order bed which states as a lead time of upto 12 weeks for which when you mentioned when you called

After speaking with you, we pulled out all the stops and allocated this bed to you and advised that delivery would be two weeks instead of the quoted 12 weeks, we never said that said at all that it was ready the next day
Infact I have the email if which we sent to you stating that it was not ready until the following week

You contacted us last Friday as you said the delivery company hasn't contacted you upon checking they were delayed by three days due to extra pre ordered deliveries from orders that came in

Them came the quite frankly silly demands from yourself
You said that you had taken a whole week off work to wait for the bed. We apologised offered you your delivery charge back for the three day delay
This was met with a demand from yourself asking for a full day of paid leave, we explained that you didn't need to take a day off we would be giving a time slot and could actually deliver before or after you returned from work
You then told us that you worked from 6am -6pm each day and them from 6-8pm each worked again as a volunteer
We admitted that we would be unable to deliver the bed before 5.30am or after 8.30pm to allow you to travel to and from work and as you had said there was no one else to take the delivery , we admitted in these circumstances that we would be unable to deliver
As you mentioned you could buy the same bed locally we offered to refund you
Again you requested a full days pay which we declined and offers you a refund of your delivery
The bed was delivered to you on Wednesday previously being booked in with you, and yourself, your father and husband took delivery , despite previously stating no one would be at home
And no one available
We were emailed by your telling us you were unhappy about the bed , in terms of the quality and how it was fitted
This email contained foul language from yourself
We asked to refrain from using that, and asked for images of the faults and did say that any difference in the wood would be down to swelling as wood is a natural product
We also offers you a full refund to collect the bed as you said it was terrible
We requested the images to be sent a slight mark on sideboard which is not obvious to the view when assembled
A picture of a screw which was inside a hole larger than the screw which is easily adjusted it probably moved in transit
There was a complaint that the inside of the bed frame wasn't stained, this is correct no slates or middle bars are finished the same as the outside

Again you declined our offer to collect this non faulty non damaged bed and decided to keep it
You then said that you would be writing a bad review which you are entitled to, just as I am to write the response, which is the truth
And can post emails and pics that was sent to us from this customer

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Jrogers85's reply to Uniquechic's Comment

Written on: 21/08/2014

I apologised for the language which was used but disagreed with the reasons you gave for the wood being different lengths. I hope you'll appreciate when you finally get a bed that has quite frankly been an absolute farce to acquire - it leaves you enraged that you can't even get the bolts in straight and cut the wood right.
The 'next day delivery' I never said. I said that I phoned up and was advised that the bed had been made up and was available for you to collect, to then get it to me the following week. This was a telephone call. To one of the ladies that works for you. The one I was discussing I had a bad back with - I'm pretty sure she'll remember me.
I do not appreciate you sharing with the world what hours I work and request that you edit your post.

I'm more than happy to also share any pictures which anyone would like to see before spending any money with this company.

And as for the 'silly demands' - I'm not on the dole as I'm sure you'll appreciate running a business. Just a shame your customer service doesn't follow basic business standards.

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Jrogers85's reply to Uniquechic's Comment

Written on: 21/08/2014

I don't have a husband or a father, but thanks for adding that in.

And just so that you can see what has actually been said, I am more than happy to share ALL emails to and from this company.

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Jrogers85's reply to Jrogers85's Comment

Written on: 30/08/2014

Still awaiting the £16.95 refund.....!

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“UniqueChic - YOU ROCK!!”

Written on: 21/08/2014 by devilsrighthand (1 review written)

A recent house move saw us looking for new beds for our children - having come across Uniquechic before but not actually purchasing anything I decided to have a look and see if they had anything suitable. After some time on their beautiful website I decided to ring their office and ask for some advice - after all they do know everything about the furniture they sell :) I spoke with a very helpful lady who ran through design features of some of the beds and also dimensions etc, sadly none of the… Read Full Review

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“Good(ish) item, bad service”

Written on: 20/08/2014 by darlaanddru (2 reviews written)

The item was delivered eight weeks late and like other people have commented the service in trying to get up to date information was terrible. The bedside table finally arrived and the delivery men just shoved it in the porche. I wouldn't reccommend this company to anyone but I do reccommend the bedside tables so all was not lost… Read Full Review

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“Quality Furniture and Quality Service”

Written on: 19/08/2014 by Karly1965 (1 review written)

Having bought furniture online before with other companies, I was a little sceptical about doing it again, but UniqueChic have restored my faith! The website was very informative and easy to use and I just picked up the phone to make my order. The lady who answered was extremely friendly and helpful, offering loads of information about the furniture, she obviously knows her stuff! I agreed a delivery date with her and it turned up on the day and in perfect order! The furniture is of very high… Read Full Review

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“Lovely furniture, lovely customer service!”

Written on: 18/08/2014 by happysusiesmith (1 review written)

had the Victorian Range of furniture, spoke with the lovely staff who sent me a sample in the post first, was called 48 hours before, booked in with me, came within allocated time, delivery men great, straight into room of choice, great price, great furniture what more is there to say? I can't believe the other reviews, to be honest, I would recommend the team to anyone buying furniture, you would be hard pushed to find any nicer staff to speak with!… Read Full Review

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“Stunning furniture with”

Written on: 17/08/2014 by ntMunro242 (1 review written)

absolutely first class service nothing was too much trouble and the from start to finish. Fantastic help via the phone from friendly helpful people. I wouldn't hesitate to use this company again as you truly can buy with confidence! Fantastic ranges of products with something for everyone! Thank you so much I will be shopping with you again very soon… Read Full Review

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“Stunning furniture at a great prices”

Written on: 16/08/2014 by helpme2smile (2 reviews written)

I had been searching around for the perfect bed to go in my newly decorated bedroom, I wanted something grand and chic, After a lot of searching around I came across unique chic’s site and fell in love with their furniture, if only I had a bigger house and lots of money lol I found the perfect bed – it was a silver French style double bed exactly what I had in mind, But then I saw the message about it being extremely popular and to check for availability, my heart sank, what if they had… Read Full Review

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“Excellent service, more than happy.”

Written on: 16/08/2014 by Toppers123 (1 review written)

I found my experience through unique chic to be second to none. From the beginning right through to delivery and customer care, I found the team to be professional and extremely helpful. I ordered multiple items which all arrived within the specified time frame via friendly delivery drivers and in perfect condition. I would certainly recommend to all my friends and family… Read Full Review

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“Promises, promises...”

Written on: 14/07/2014 by zvBruce242 (1 review written)

Promised delivery for 20th June. Receive weekly updates putting arrival of furniture in to docks booked in; then new update the next week pushing out by another week. Just received update pushing delivery to dock in another two weeks. Always offering to cancel the order and give our money back never apologising. They are middle men & have no control on products. Be careful & check delivery options before making order… Read Full Review

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“terrible terrible terrible”

Written on: 02/06/2014 by 488McDougall (1 review written)

never again I ordered 5 items when they came all 5 had some thing wrong with it.the 2 wardrobes was made very very badly then tried to blame me for the damage of the items asking did I give delivery men money to take it upstairs because there not aloud to take it up there?then had a terrible time getting my money back £2,000 had to text every day in the end they wouldn't get back to me and was very rude… Read Full Review

Missturville's Comment

Written on: 09/06/2014

I am afraid that this report is untrue, I have investigated this complaint and cannot find anyone that has had an order for this amount and had any issues at all, I am afraid this appears to be a malicious review
I believe from an ex employee after she has set up her own website selling exactly the same items as ourselves after gaining all the companies and suppliers information from when she worked for us
I request for this to be removed, or the complaintant to give forward her full name and address so I can investigate as I cannot find anything relating to the situation that has been explained

Miss Turville
UniqueChic Director

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Louieandred's Comment

Written on: 12/06/2014

well miss turville its your post that's not true I orderd two wardrobes 2 bedsides and a tallboy I have never worked for you and don't wish too.but I have photos of the damage of the items if you want me to put the link on here I can.

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Missturville's Comment

Written on: 16/08/2014

please do so and also give your actual name and address so I can find your order

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“Fast delivery, great quality”

Written on: 09/05/2014 by Jenny212 (1 review written)

Ordered dining set and side unit. Very helpful pre-order advice. Fast delivery within a week and excellent quality of furniture. Arrived well packaged and assembled securely. Would highly recommend… Read Full Review

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