Premier Shutters Reviews -

2.3 / 5
From 9 reviews
33% of users recommend this
  • Quality of service

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Latest Reviews



Written on: 20/10/2014 by ScarletLarkin (1 review written)

APPALLING COMPANY & SERVICE. Nine months of hell dealing with this company. Two measurement surveys and they turn up to first installation with 3 out of 5 shutters order but only two fit anyway. Ten working days to find out "they were measured wrong". Four month lead time on re-order of three shutters and then turn up to second installation with only TWO SHUTTERS. You ring they office and they are the most unprofessional, unenthusiastic and careless people I have ever dealt with. They ALWAYS… Read Full Review

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“Disgusting company”

Written on: 16/10/2014 by AmberCrouch362 (1 review written)

We ordered our shutters to be fitted paid 50% deposit waited 14 weeks then they planned fitting after changing agreed spec , they then came (July) to fit carpenter who said he hadn't fotted these a lot. On fitting he split them tried to cover it but I spotted it. They then ordered the replacement said it would be quicker . Still no shutters October now but 3 calls saying we had outstanding payments on the shutters even though we agreed pay 50% up front and East on completion… Read Full Review

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Written on: 04/10/2014

So far 20 weeks and no shutters. Took day off for first installation and when they came they didn't have all the components. Had to be reordered from China. At the moment 9 weeks after the original date I'm wasting my Saturday waiting for a fitter to arrive who is 3 hours late and hasn't got the courtesy to ring ! Avoid this company like the plaque they are interested in any customer care only your money!!!!… Read Full Review

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“Don't touch with a barge pole”

Written on: 27/09/2014 by Hurleyiz30 (1 review written)

After waiting 20weeks for 5shutters 2were fitted the bedroom set was made 600m short the 2 for the bathroom and kitchen wouldn't fit at all but then another fitter came and said the 1 for the kitchen would fit but no one has phoned to say when this will be the other 2 have been re ordered I quess another 20week wait we have tried to cancel but they said we can't very poor communication service the list goes on avoid at all costs… Read Full Review

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“hillarys owns this company”

Written on: 26/06/2014 by bobandcow2 (1 review written)

why do you not tell your customers that hillarys owns this company… Read Full Review

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“Great service and will reccomend to friends”

Written on: 01/10/2013 by mwilby (1 review written)

Could not fault the guys who installed my shutters in my living room and unlike other companies where things were a hassle and appointment dates couldnt be made Premier were quick to respond and were prompt and polite throughout. I've recommended to a friend already and I am thinking of getting my bedroom done next and I will certainly be using Premier again… Read Full Review

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“Fantastic friendly service”

Written on: 30/09/2013 by sophieblack (3 reviews written)

I got Premier Shutters out for two bedrooms in my home. I couldn't have been happier with the service. The man that came round was really helpful, gave me really good advice and helped me pick the right shutters for me. So many things to think about that I hadn't even considered! I never felt pressurised which I was worried about. You have to wait a little while for shurtters but it sounds like this is the same for all companies. When they were ready they gave me a call and came round to fit… Read Full Review

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“Unreliable ”

Written on: 28/08/2013

I had a appointment today with premier shutters. Would have been able to rate them if they turned up.! When I arranged the appointment I did ask how many advisors the company had in my area as Hillarys only have one which is just unreliable as premier shutters I was told they had around 5 but doesn't seem to be the case now as no one is available to cover the appointment… Read Full Review

Sophieblack's Comment

Written on: 30/09/2013

I had quite a different service to you. I requested an appointment online on the Saturday and they came out on Tuesday. The guy was great, bought shutters for the upstairs bedrooms and they look fantastic! I found them really good at keeping me up to date on the progress of my shutters. Sounds like you were unlucky but I would definitely give them another shot.

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“Great service from start to finish”

Written on: 06/02/2013

I have had such a good and positive experience with Premier Shutters, I wanted to write a recommendation as there seem to be so few services that really live up to expectations. Not only were they professional, reasonably priced (we had 3 other quotes) and courteous, but were really helpful and friendly over the telephone too. A really great service from start to finish… Read Full Review

Lindylou8's Comment

Written on: 07/02/2013

I won't to buy shutters desperately.(Names removed) are way way to much,did you Walt long for the shutters,thanks

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