No response from customer services

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From 161 reviews
11.2% of users recommend this

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Guest's review of Laura Ashley

★☆☆☆☆
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“No response from customer services”

Written on: 17/08/2012

Frances glass door handles keep coming off in the hand - I got locked in a room for an hour! Had to send product back for 'technical team to review' - no email from them updating me, I was just sent a tracking number saying a replacement pair sent out. Sent to wrong address, still have not received them! No reply to 4 emails, 2 complaints and you are left waiting on expensive phone line which no-one answers. No response to my question as to whether or not this is a major product fault. AWFUL - DO NOT BUY.

  • laura ashley.com

    Branch Visited

  • total order: £1800

    Goods purchased & cost

  • Quality of service

  • Value For Money

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