Nightmare in-store experience, could not contact by phone or

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  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Ikea

★☆☆☆☆

“Nightmare in-store experience, could not contact by...”

Written on: 15/04/2013

The whole experience from start to finish (except the delivery itself) was a nightmare. It took 2 hours to place our order in-store (too long a story to go into). I then needed to contact the store regarding delivery of items as one the sofas I ordered bacame discontinued the day after I paid for it. Could not get through on the phone despite over 20 attempts, continually put on hold for 20, 30+ minutes. Broken links on the website and the online chat does not work!!!!! Never again!!!

  • Belfast

    Branch Visited

  • Sofa, bedroom furniture and soft furnishings £1000

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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