CUSTOMER SERVICE - LACK OF!

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  • Quality of service

  • Layout of shop

  • Value For Money

lmte123's review of Ikea

★☆☆☆☆

“CUSTOMER SERVICE - LACK OF!”

Written on: 05/10/2012 by lmte123 (1 review written)

I visited the Gateshead store, which I frequently do, to buy some Orgel wall lights that I have purchased in the past. Needed a spare one so thought I would buy two just in case. I was told by the assistant "they had not stocked them for 2 years"!! I bought my last two 6 months ago at their store!!!!!! I asked if it were possible to get them from another store and was told not unless you go there. They were in WEMBLEY and MANCHESTER!!! So wouldn't be viable, can't think why considering I live in Durham. I consulted "ANNA" on the chat site, "she" was no help and when she asked if she had answered my question I said NO. The reply was, well that is your opinion to do so...WHAT?? I e-mail Ikea and was again no inter store transfers, go direct to the store
WELL GOODBYE IKEA!!!, you are definately OFF my shopping list in future and all my friends lists if I have anything to do with it

  • Gateshead

    Branch Visited

  • NOT POSSIBLE!!

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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