terrible customer service/organsiation

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nottinghamguy's review of Ikea

★☆☆☆☆

“terrible customer service/organsiation”

Written on: 19/08/2012 by nottinghamguy (1 review written)

ordered a wardrobe and requested delivery.
was told would be next day but said would not be in then and asked for later that day.
was told this was fine by first lady.
spoke to second lady and she also said that same day delivery would be fine.

driving home and looked at paperwork and it said delivery was for next day but assumed might still be same day.

sat in all night waiting for phone call or delivery.....nothing!!

now ive got to go out next day and if they try and deliver and im not in, theyre gonna have to try redlivery and ill be buggered if they try and pull some "extra charge for redlivery" bulls**t!

i specified same day, they said it would be same day, and its not same day! even though they sting you with some s**t about extra charges if you live outside of their postcode

not happy and will never use home delivery service again!

  • nottingham

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