Poor after sales swervice

HSL - www.hslchairs.com
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2.7
From 62 reviews
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  • Quality of service

  • Layout of shop

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mikeglover27's review of HSL - www.hslchairs.com

“Poor after sales swervice”

★★☆☆☆

written by mikeglover27 on 05/05/2016

I recently bought a Linton catch recliner. The staff in the Dewsbury shop were superb - really friendly and helpful, with no pressurising. However, the after sales service has been appalling. On receiving the chair I realised that the footrest was cockeyed, and I mean cockeyed by at least 10 or 15 degrees. After many delays and several phone calls (including a new mechanism delivery being promised twice and not fulfilled) the chair has been put right today after several weeks. HSL need to tighten up on their after sales service or they will surely go out of business.

  • Superb helplful staff in the Dewsbury shop

    Branch Visited

  • Linton catch recliner (over £1100)

    Goods purchased & cost

  • Value For Money

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Venessahodgson1's Response to mikeglover27's Review

Written on: 13/02/2017

We are genuinely sorry to hear that you are unhappy with our service. We take all complaints of this nature very seriously as we pride ourselves in providing first class customer service. May I please ask you to message us privately with your contact details and order reference so we can investigate this matter further for you.

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