Floors-2-go - Post 28th August 2011 Reviews - www.floors2go.co.uk

★★★★☆
4.2 / 5
87% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Comment from Review Centre

Note from Review Centre. On the 28th August 2011 Floors-2-go was taken over by a new company. The reviews on this page represent the experiences of our reviewers from this date onwards.

Media Gallery for Floors-2-go www.floors2go.co.uk - Post 28th August 2011

Floors-2-go  www.floors2go.co.uk - Post 28th August 2011
Floors-2-go  www.floors2go.co.uk - Post 28th August 2011

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Latest Reviews

★☆☆☆☆

“Floors-2-wait ”

Written on: 21/06/2014 by James__ (1 review written)

Do not buy flooring from this company!! The day before my flooring was due to arrive I called to make sure it was still being delivered. I was told that my flooring was out of stock. I asked why no one had called to tell me and they claimed they'd just heard from their head office. A likely story. I asked when I should expect my floor and they said the end of the month. I asked for a specific date and they couldn't give me one. I asked to speak to their head office but they said it was… Read Full Review

James__'s Response to James__'s Review

Written on: 25/06/2014

It's also worth pointing out that should the flooring have been dumped outside the property of an elderly person, a single mother or someone that's ill or disabled it would cause them great difficulty!!

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Louiseduggan's reply to James__'s Comment

Written on: 20/07/2014

We're experiencing similar problems with this awful company. We did get a refund but they took the money out again!!! Did you ever get a refund?

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James__'s reply to Louiseduggan's Comment

Written on: 21/07/2014

I'm still waiting for the refund on the incorrect additional supplies they sold me. I've since been into the shop where the rep assured me he would resolve the matter however the issue is still ongoing. The reps in the stores are unable to refund items themselves and have to send requests to their head office. This is quite frankly terrible service!!

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James__'s reply to Louiseduggan's Comment

Written on: 21/07/2014

I'm still waiting for the refund on the incorrect additional supplies they sold me. I've since been into the shop where the rep assured me he would resolve the matter however the issue is still ongoing. The reps in the stores are unable to refund items themselves and have to send requests to their head office. This is quite frankly terrible service!!

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★★★★★

“Great oak flooring”

Written on: 29/05/2014 by koosey2000 (1 review written)

Was able to pick the floor i wanted and take away the same day and the quality was far better that other flooring stores i had been to plus the sales guy was spot on in dealing with my quetions… Read Full Review

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★★☆☆☆

“HARD WOOD FLOORING DELIVERY”

Written on: 18/05/2014 by Aedank493 (1 review written)

I purchased hard wood flooring with 3 x boxes screws on the 4th April 2014 a invoice totalled £695. Due to the fact that there was a problem with the system, I had to ring Birmingham in order to make payment by credit card. I was given a delivery date which was then changed to the following week. When it was delivered, the boxes of screws were not in the delivery. Due to the fact that my joiner was attending the following day to start the job, I sourced 3 boxes of screws at a cost of… Read Full Review

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★★★★☆

“Not bad service great flooring”

Written on: 13/05/2014 by Kaia17 (1 review written)

I think the guy that served me and was still training so had to ask another member of staff for some information.(was not a bad thing in fact im glad he did as it meant i was getting the correct information) Now the flooring is great i got something called coffee oak and was able to take it away with me. so all in all yes great product and im sure next time i come in to buy floor your staff member will have finished training… Read Full Review

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★★☆☆☆

“Floor ok, hate their marketing. ”

Written on: 28/02/2014 by Nathalie72 (1 review written)

We bought an engineered oak topped floor from them and it was nice at first but it is now showing lots of little hairline cracks in the wood. It doesn't seem very robust at all despite being in the higher price brackets. Also there was quite a large variance in the wood colours of the various planks of wood and a lot more black knots than were evident on the show peace in the show room. That said I can live with it as the cracks are evident only when you look closely. The real frustration… Read Full Review

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★★★★☆

“Very good”

Written on: 24/02/2014

Very good product knowledge and customer service both before and after sale. Staff were excellent and pleasure to deal with. Goods delivered on time and as described… Read Full Review

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★★★★☆

“A few minor problems, but helpful staff ”

Written on: 09/02/2014

I bought flooring with a promise that it would take up to 7/10 working days to arrive, the 10 working days passed and still no flooring, so I hung around a little longer 14 working days passed, still no flooring so I decided to call the store, I spoke to a staff member who said they would look into it for me, and true to their word they rang me back 2 hours later and told me my stock was in transfer from another branch, it would be here in 2 days. 2 days passed and I got a call from a member of… Read Full Review

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★☆☆☆☆

“worst experiance ever”

Written on: 05/02/2014 by wilkie12 (1 review written)

my experience with floors2go as put me off dealing with any company where you pay in advanced for a great deal, too good to be true and of course it was. purchased solid wood flooring and fitting, a great deal was given but had to be paid for now, I thought fine. the company who floors2go got the flooring from called and asked where I would like it delivering to? now the advisor said it would need to acclimatise for 48hours at store, so I said delivery to store for acclimatisation, everything… Read Full Review

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★★★★★

“Helpful, polite staff ”

Written on: 02/02/2014 by MuShan (1 review written)

I visited the Stretford store twice today, each time I entered I was greeted by staff members who asked me if I required help, first visit I did not require help, the lady was polite when I told her I was just looking, she left me to it. I later returned with my wife (and a sample) again we were greeted and asked if we needed help. A gentleman showed me a variety of samples which matched my own sample, he was very informative answering all our questions. Not once did I feel pressured by him to… Read Full Review

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★★★★★

“Knowledge and a smile counts for more than reduced price”

Written on: 02/02/2014 by Billthornton (1 review written)

Having visited ,wickes and bought a 12 mm floor I had a great amount of difficulty fitting it, I went into the floors 2go in Cannock and with a little bit of fun and banter along the way was showed exactly how their product was fitted and why it was superior to the product from wickes . The store manager had guided me through the fitting and served me with a smile from start to finish I had already taken the floor back to wickes and with a little bit of discount bought the Texas oak which was… Read Full Review

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★★★★★

“Really helpful excellent service. Would definitely...”

Written on: 02/02/2014

Really helpful excellent service. Would definitely recommend. … Read Full Review

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★★★★★

“Cheap helpfull quality”

Written on: 02/02/2014 by Adrian122 (1 review written)

Very cheap great discounts great products and service… Read Full Review

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★★★★★

“Very excellent service”

Written on: 02/02/2014 by Macca19820 (1 review written)

Came Into floors to go looking at laminate flooring and didn't really know much about it. Sales assistant (Moeed) approached us and was very helpful in explaining the flooring types which are available and recommended the correct flooring needed for the room which we require it. also very helpful in trying to help us get the deal we wanted for the best rate available he could of got. I was made very welcome when we came into the shop… Read Full Review

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★★★★☆

“Very good service ”

Written on: 01/02/2014

I went into the Swansea branch today I was very unsure of what I wanted. As soon as I arrived in the store all the staff were very helpful and informative. The guys in store got me a fantastic price and the product looks fantastic. I would not hessate to recommend this store to all my friends and family… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/02/2014

Excellent service and price, used them before and will definitely use again… Read Full Review

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★★★★★

“Laminate flooring Columbia oak”

Written on: 01/02/2014 by ShaunF2g (1 review written)

Sooo pleased with the flooring, great price, would defiantly recommend them.....:-)… Read Full Review

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★★★★☆

“Excellent product and service”

Written on: 31/01/2014 by Jandlservices (1 review written)

Well happy with the product and the price the select and quality of wood in the cambridge store was excellent. They were going through a re fit at the point I went in and was a bit of a mess but when I went back a few days later the shop looked really good… Read Full Review

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★★★★☆

“No problems”

Written on: 18/01/2014

Bought floor from Merthyr branch 90 mm solid oak , Great deal ! Needed to leave the floor a few weeks before being fitted. But it all came when I wanted itand was fitted to my satisfaction all left clean and tidy . I'll be going back for same stuff on my daughters house!… Read Full Review

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★★★★☆

“all happy”

Written on: 16/01/2014 by shanmiah (1 review written)

Before we read any reviews the wife found their website and we decided to visit their streatham branch.On arrival we were welcomed by the assisant manager who spent his time talking through the range of flooring. He was polite and very helpful and not like your pushy sales man. Once we selected the flooring we asked for a discount and he offered us a 15%. However after more Negotiation with both the assistant and store manager (De Silva) we were offered a 20% which we were happy with. We… Read Full Review

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★★★★☆

“Great service”

Written on: 16/01/2014

Went in to Cannock branch and must say staff are friendly and helpful, highly recommend anyone in the area to use them and must say the fitter ( I'm unsure of his name) but has a strong Irish accent is an amazing fitter, floor looks brilliant!… Read Full Review

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