Floors-2-go www.floors2go.co.uk - Post 28th August 2011 Reviews
Comment from Review Centre
Note from Review Centre. On the 28th August 2011 Floors-2-go was taken over by a new company. The reviews on this page represent the experiences of our reviewers from this date onwards.
Latest Reviews
★☆☆☆☆
“Shambles”
Written on: 09/05/2013
Ordered flooring at the beginning of April, still waiting 5 weeks later. On the day, the flooring was apparently in stock, I would only have to wait 10 days for delivery. A week later, I had one garbled message left on my answerphone to arrange a delivery, I called back again and again, and when I did eventually get through (trying 2 different supplied numbers) a delivery was arranged, I spent the day waiting for it to arrive - guess what? No sign. Repeated calls to shop and head office... (read more)
★☆☆☆☆
“Prepare to lose your money”
Written on: 08/05/2013
This company will promise you the world and deliver nothing. They display products they can't supply but take your money anyway & then don't deliver. They had £1000 of my money for 3 months , 1 month whilst we awaited delivery & 2 months after demanding a refund. You will be told the store can't authorise refunds more than £250 & you have to APPLY to get your own money back from head office. This turns put to be complete rubbish according to Trading Standards as your contract is with the... (read more)
★☆☆☆☆
“No refunds/returns”
Written on: 07/05/2013 by floors2GOisRUBBISH
This is the first time I went to shop at this store. I was offered a 20% discount (these vat off stuff I saw on their internet site). So I went in store and ordered some laminate which came to a total price of £245. With the discount if was £205 (so not REALLY 20% as I was given some sort of silly excuse. Still AGREED as I was getting at least some discount). However, then I went to B&Q the next day and saw the exact ones which would have cost me £135 in total. So I went back to see if I... (read more)
Drfox's Response to floors2GOisRUBBISH's Review
Written on: 09/05/2013
Our suppliers of laminate only supply one UK company thier goods and that is Floors2Go. B&Q do not sell the same goods , therefore we are well within our rights to not refund, however we still went above and beyond offering a further reduction which we didnt really need to do, so therefore i would actually comment the members of staff in this store for trying to rectify what is clearly a misunderstanding on your behalf.
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Floors-2-Never-Arrive's reply to Drfox's Comment
Written on: 12/05/2013
Wow so your supplier for laminate flooring only supplies your company, do you think maybe that's the problem as to why you never have any stock. B&Q don't sell the same goods as you because what they sell they can actually deliver on, because they have the stock. This might be abit outside the box but has your company ever thought about I don't know, having a supplier that has stock to deliver to you so that you can then deliver that stock to your customers. I know your used to taking peoples money without actually giving them any product, but Wickes, B&Q, and Homebase somehow manage to stay open while selling what they say they have to sell. I know silly idea ow well my bad.
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Drfox's reply to Floors-2-Never-Arrive's Comment
Written on: 13/05/2013
We have plenty of stock as a company, the complaint here is about a customer putchasing goods, TAKING them away and the requesting more money back. Your rant about stock is completely irrelivent.
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Floors-2-Never-Arrive's reply to Drfox's Comment
Written on: 13/05/2013
As a company you don't have plenty of stock that's lie number one read all your negative reviews also the comment above was about getting his money back the following day after seeing it cheaper at B&Q, he does not say that he actually received his flooring yet from your company, If he did he's the only one, so the comment which you left at as a lame attempt to justify not giving refunds because you sell something B&Q don't now that's irrelivent. No company in the land refuses a full refund the following day unless your Floors-2-Never-Arrive and using the biggest DIY store in the land who does give full refunds, to argue your point for not giving any refunds worth talking about just about sums you and your company up. By the way he wanted the refund after being ripped off and not getting his 20% in the first place so as usual no stock no real discount, and no real refund why would anyone go to Wickes and B&Q don't figure, and the truth is not a rant but Floors-2-Never-Arrive will be shut down again.
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Drfox's reply to Floors-2-Never-Arrive's Comment
Written on: 13/05/2013
You have no idea of the stock holdings of each and every store so throwing comments around like you are is ridiculous. And i do know for a FACT the goods was taken away from the branch in question , and companys these days give credit notes back after purchasing goods if goods are to be returned....it a fact.
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Floors-2-Never-Arrive's reply to Drfox's Comment
Written on: 14/05/2013
Stock holdings is not what your selling, your selling what you don't have in stock and what's rediculous is when you quote delivery within 3-5 days, and regards your facts about credit notes you speak about B&Q and yet they give a full refund after goods are returned not a credit note, so your facts are like your stock levels just more lies and lies are not facts.
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★☆☆☆☆
“TRADING STANDARDS ON TUESDAY”
Written on: 04/05/2013 by Floors-2-Never-Arrive (2 reviews written)
Two weeks later and like other reviews still no flooring, now I see the flooring is being advertised on Floors-2-go website for almost 3 times as much as I paid for it, so I don't see that flooring arriving anytime soon. Just salesman telling me it will arrive on this day, for another salesman to tell me he will look into the delay and call me back, what a surprise no call back, just one salesman blaming another salesman. The website say's refunds within 30 days but I got one of those... (read more)
Floors-2-Never-Arrive's Response to Floors-2-Never-Arrive's Review
Written on: 07/05/2013
Latest update I have contacted Trading Standards and I phoned my bank before hand, who have done a charge back so within 5-10 days my hard earned money will be back in my account. Saves me a trip to the small claims court, and I don't have to wait for more lies from Floors-2-Never-Arrive to not refund me.
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★☆☆☆☆
“Shocking - steer well clear!!”
Written on: 03/05/2013
Reading the reviews on here is only making me crosser - I'm cross at myself for not reading them before purchasing my wood floor. We spent over £1500 on a walnut floor, accessories and fitting. Unfortunately I have to echo what others have said on this site. We've been waiting 10 weeks now for a delivery we were told would take 2, when it did finally arrive the fitter discovered we were short 4 boxes as nobody had been out to measure prior to the wood being ordered from the warehouse (not... (read more)
★☆☆☆☆
“no good - no refund - shoddy customer service ”
Written on: 29/04/2013
I should have read reviews about this company before I made the mistake of ordering goods from them. If you are thinking of ordering anything from them DON'T. I ordered goods at the beginning of March due to be delivered a week later. The goods did not arrive and I had to chase it up - eventually I had to request a refund. I am still waiting for the refund and not its the end of April. It appears that they only bother having someone answering the phone for website orders and usually no-one... (read more)
★★★★★
“helpful, friendly and polite”
Written on: 24/04/2013 by dandgktorou
southampton tolbar way branch. my husband and I ordered an oak engineered floor, we found the service from the assistants very good. The product is amazing as well and we are very happy that we chose floors 2 go. D and G Ktorou (read more)
★☆☆☆☆
“No stock and Still no refund !!!”
Written on: 24/04/2013
We ordered our floor and were told it would be in stock within 2 days. 2 weeks later and still we had nothing. We have asked for our money back and have had to argue with the staff to get this agreed. It was finally agreed but 2 weeks on and we are still waiting for our money. I have since found out that this company has went bust twice before and I am not surprised with this sort of terrible service. I am now worried that my money will not be refunded at all. (read more)
★☆☆☆☆
“Complete Shambles”
Written on: 22/04/2013
If you are thinking of ordering a carpet from Floors2go then don't. They will promise you everything and deliver nothing, they are a complete shower and their customer service even from their customer services dept is atrocious, they really couldn't care less about their customers, all they really care about is offering today only prices to get your money and fail to meet any promise they make on delivery, fitting etc. Very shady to deal with, I would never use them again. (read more)
★★★★★
“Customer Service”
Written on: 22/04/2013 by Sha8stix (1 review written)
After walking into the Rotherham store I was really surprised at how well everything was presented to me and I was able to browse without being jumped on. Once I found what I was looking for tI was approached by a guy who was more than happy to assist me in my questions. The price was really good but I did manage to get a little extra off on the day and they had it in stock to take away. Really happy (read more)
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Showing 1 - 10 of 80 Reviews
★★★★★
“Suprising Service - Warrington Store”
Written on: 21/04/2013 by mrmrswilliams
Looking around for solid wood flooring Floors 2 Go was the last place we visited. On arriving in the store we were greeted and asked if we were needing any help or advice and what rooms we were looking for. (We personally like to browse first instead of hard selling)After several minutes a girl came over and introduced herself as the manager. She went into great detail from the difference between solid flooring and engineered, and worked out our sizes, explaining about 10% wastage, expansion... (read more)
★★★★☆
“Warrington store”
Written on: 19/04/2013
After looking round for a few months for a good quality floor I was recommended that we go to floors 2 Go as they have some really good real woods. The few members of staff that work in the store were very helpful indeed greeting me as soon as i walked into the store and spent a lot of time with me showing lots of different types and colours of real wood floor the salesperson really knew there stuff. they kept me up to date with my delivery time as it was several weeks after my original... (read more)
★☆☆☆☆
“Delivery charges on all orders under £150”
Written on: 13/04/2013 by lisadon
I have used this company twice before and other than the order never arriving on time, I have been fairly satisfied with the flooring.The last time I ordered flooring (Feb 2013), I only needed one box because it covered the area that I needed; ordering one box wasn't a problem. However, as a loyal customer, I returned to the store (Scunthorpe) today to order more flooring and again I only needed one box. The flooring itself came to £56 but this time, because the order was less than £150, there... (read more)
★★★★☆
“Basildon Floors2Go”
Written on: 11/04/2013 by paulmellor (1 review written)
Good service in the store - dealt with 2 people and both were knowledgeable & took their time to demonstrate solid & engineered wood flooring types (in particular Darren I think has been there a while and knew what he was talking about). There was a delay in our flooring - but staff were helpful and accommodation made (we were given a discount). We are pleased with our flooring and with their recommended fitter. So thumbs up for our experience. (read more)
★☆☆☆☆
“Blaydon store, Area Manager and Head Office”
Written on: 08/04/2013 by godlharding77
I would advise anyone reading this review to stay well clear of Floors2go!! My order was placed on January 3rd 2013 and i am still waiting for the stock. If they had been honest and told me the length of delay from the start i would have took a refund and went else where.....but they didn't. I have been offered a full refund or £50 compensation by 4 different employees, this indicates that letting customers down is a given. The area manager is afraid to return phone calls as are the head... (read more)
★★★★★
“blaydon store”
Written on: 07/04/2013
went to the blaydon store and bought some solid wood hand scraped oak purchased it for 20 percent less than the asking price so was very happy i tried the other 2 stores near them doors and floors but there service was terrible lied about fitting and said wood could be fitted straight away as soon as purchased so i was a bit wary going into the third store which was floors 2 go but there manager mark i beleive and the salesman were brilliant they pointed out any problems i may have included... (read more)
★☆☆☆☆
“What a misnomer!”
Written on: 04/04/2013 by GlenJewell
Just over 3 weeks ago I ordered about 37 metres of flooring from you after some very adept pre sales service and negotiation from your sales team in Southampton. That, I’m afraid, is where your good service started and finished. I placed the deposit and specified the date by which the goods were required. I was promised that the goods would be ready for my fitter to collect the weekend of the fitting (Easter Bank Holiday). 15 of the boxes came in a week early but again I was assured that... (read more)
★★★★★
“Halesowen store wow.”
Written on: 27/03/2013 by hancock10
After spending a good few weeks looking round for laminate floor, we decided to pop into floors 2 go halesowen, we were meeted and greeted by the store manager. He offered great advice on different types of floor ranging from laminate to solid wood he told me the benefits of both. After a good 30-45 mins i decided to go for solid wood oiled finish but couldn't place the order till the weekend, I finally placed a £600 order on saturday 23rd march with the sales assistant [name removed] he... (read more)
★★★★★
“Great, stress free Customer Service.. they go the...”
Written on: 27/03/2013 by DawnandNick
Visited the Basildon store mid-March 2013. We knew we wanted solid oak but were unsure what finish to go for... The variety of all floor, and not just real wood, was brilliant and gave us a real chance to compare different types, finishes and qualities. The staff couldn't be more helpful and there was no hard sell, just good old fashioned honest advise. They lay samples off different woods on the floor for a better idea of colour (a floor standing up on display looks different to when... (read more)
★★★★★
“Great Service”
Written on: 24/03/2013 by Loz92 (1 review written)
Spent many months looking around for some quality laminate until a freind of mine suggested visiting Floors 2 Go on top of Dowlais. Was so shocked to find so many various types of laminates i never knew existed! My visit to the branch was made alot easier being alone, when i was approached by a member of the staff who seemed extremely helpful and listened to my needs in showing me some particular laminate which i fell in love with instantly! I have since purchased 3 lots for various rooms... (read more)
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Showing 11 - 20 of 80 Reviews
★★★★★
“Amazing service”
Written on: 21/03/2013
I recently went to the Newport store just to browse and ended up purchasing £800 worth of laminate flooring what a laugh I had there I ended up popping back in with a bottle of wine to see the helpful lot ... [name removed] were a double act and have recommended them to anyone I know . I also had the fitting through them which was also a smooth job Thankyou guys ! (read more)
★☆☆☆☆
“Terrible fitting and unhelpful management”
Written on: 18/03/2013
Floors2Go have provided a terrible service. Their fitter took 3 attempts at laying our floor-3 months later it is still unsafe and looks awful. he has also ruined 3 brand new doors by cutting the bottoms off and splintering them-he was paid in advance to do this and refused to give the money back. It transpired he was not a skilled floor fitter-this was known by Floors2Go. 3 times a manager was meant to come and look at the floor-he never arrived or called. After a call to Head Office he... (read more)
★☆☆☆☆
“Simply Terrible.”
Written on: 15/03/2013
Anyone who actually wants a new floor should consider using Floors 2 Go as a last resort. We bought our new floor from them and spent over £600. We were promised a call to arrange delivery which never happened. We called and got fobbed off every time: 1. We cant find your order (Without asking our name) 2. He's on his break (First thing in the morning) 3. We don't have the glue in stock. Very professional. The delivery didn't show 4 times when we had taken time off work to wait in. The... (read more)
★☆☆☆☆
“Terrible online service”
Written on: 13/03/2013 by BVivier (1 review written)
I placed an order online on Monday 4th March with a delivery time of 3 to 5 days. The amount was withdrawn from my account the next day. I had book a fitter on Monday 11th but the parcel had still not been delivered. I therefore called the customer service to enquire about my order. the customer service representative said that he would call the warehouse and call me back straight away. In the meantime, I sent an onlline enquiry which remained unanswered. After two hours I called back and my... (read more)
Concernedfloor's Response to BVivier's Review
Written on: 14/03/2013
Did your goods arrive today?
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★☆☆☆☆
“poor quality and desperate pushy sales people”
Written on: 11/03/2013
when spending large sums on flooring you want knowledgable service. here you feel like you are told absolutly anything for a sale and the price is not the price and who knows what is! (read more)
Concernedfloor's Comment
Written on: 14/03/2013
In all fairness the knowledge on most of the staff who have been there prior to the buyout is excellent. But the new generation sales people they have are very robotic and will say anything as their threatened with disciplinary action otherwise.
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★★★★★
“Friendly and Helpful”
Written on: 11/03/2013 by billericaydave (1 review written)
Ordered flooring from the Basildon Store. Found the staff helpful and not pressurising , in fact she was very knowledgable and assisted our choice, The store manager was also friendly and offered a good financial deal which we accepted. Delivery of flooring is in 2 weeks so lets hope it carries on like this (read more)
★★★★★
“Overall Excellent”
Written on: 19/02/2013 by wendymcewen
The shop assistant [name removed] was very helpful at helping find the right floor for us at the right price which we were very pleased with. Futhermore the shop manager [name removed] delivered the flooring to us at no extra charge....Would highly reccomend this shop to family and friends....Excellent flooring with an excellent service!!...Thank u (read more)
★☆☆☆☆
“Worst company I've ever dealt with!!”
Written on: 12/02/2013
Floors 2 go are the worst company I have ever had the displeasure to deal with. They would not let me cancel my order for flooring, even though the order had not even been put on their system. The Area Manager refused to let me have some £10 underlay, even though it was offered to me as part of the deal when I spent over £1,000 on wood flooring. 'We're trying to run a business here' were his words. Finally, they ran out of skirting board, despite taking my money, and made up about a dozen... (read more)
★☆☆☆☆
“Non existent floor and NO REFUND GIVEN”
Written on: 06/02/2013 by mac77
This company finds it acceptable to take payment from customers and then not deliver the goods on time. I am still waiting after 5 weeks for a refund of £650. The store refused to refund my debit card, saying it is company policy to send a cheque in the post. Do not give your money to this company they have been in administration 3 times in the past 5 years! (read more)
★☆☆☆☆
“Liars and fraudsters . . avoid them!”
Written on: 23/01/2013 by pigster104 (1 review written)
On Saturday 24th November 2012 we ordered 64sqm. of engineered wooden flooring from the Aintree store. The balance was paid in full on a debit card to the tune of £2039.80 We were served by the store manager. We told him we were moving house on 8th December and needed the flooring prior to this as we had a joiner booked in to do the fitting. We were assured that there would be no issues with getting it delivered in time. He did mention 7-10 days, but that the wood was coming in the... (read more)
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Showing 21 - 30 of 80 Reviews
★★★★★
“Finally a caring store”
Written on: 23/01/2013
I recently purchased some flooring from the Hull store for a room used by my disabled son. We had used carpets previously but were finding moving his motorized wheelchair was causing the carpet to wear. A friend of ours recommended going to floors 2 go as the service they had received was excellent. I was very impressed with the level of choice available in the store, which was clean and easily accessible with my sons wheelchair (not the case in many shops). We were dealt with by a chap... (read more)
Jals's Comment
Written on: 08/02/2013
i take it your flooring was in stock !!!
you do not mention how long you had to wait till your flooring was delivered ??
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★★★★★
“Excellent service”
Written on: 22/01/2013
Having recently shopped with floors2go I would like to reccomend them to others. I visited the Rotherham branch a week ago having no idea about laminate flooring,the salesperson in store named Ryan was very happy to help expaing all the pros and cons and advising on everything I needed to do the job. Having decided on a floor I liked I then asked about fitting,I was told the fitti g could be organised via one of the reccomended fitters used by the branch. The price all included was very... (read more)
★★★★★
“Excellent service received from Coventry Store”
Written on: 20/01/2013 by sidrah
I am very pleased with services i have received from Coventry store staff from start to end. I have spend over 2000 in the store and further recommend my friend and family to floors 2 go Coventry. (read more)
★★★★★
“Aintree Store - Great Service in Store &Fitting was...”
Written on: 18/01/2013 by peturcho (2 reviews written)
I just wanted to write a quick line to express my thanks and gratitude for the great service received at the Floors2go store in Aintree, Merseyside. On Boxing Day, I reviewed the prices of laminate flooring on their web site and called Paul at their store in Aintree for assistance. He was really helpful both over the phone and in store when I met him on the same day. He arranged the fitting for me at my first available convenient date and called me back as promised to confirm all the... (read more)
★★★★★
“Great staff”
Written on: 16/01/2013
I would just like to say that I am very happy with my new flooring in my lounge. I must say that I was welcomed by all staff in the store and I was really happy with that, it made me feel more comfortable while I was there. One of the staff asked if I wanted a warm drink as it was cold in the shop and also while I was choosing the real wood I wanted they salesperson was helping me out by putting the samples on the floor for me. I would definitely recommend buying your floor from here as... (read more)
★☆☆☆☆
“Terrible- avoid at all costs”
Written on: 14/01/2013
Flooring arrived damaged, put it down to bad packing and replacement arrived two weeks later, had to reorder a fitter and lost out on fitting costs. Stupidly I ordered some flooring (before the sale) which has not arrived yet but the price has gone down in sale, I rang to ask for difference to be reimbursed and to ask where the flooring is. I was advised I would receive a phone call about delivery which I am still waiting for. Company state I cannot have sale price even though flooring has... (read more)
Drfox's Comment
Written on: 31/01/2013
i purchased a bar of chocolate from Asda last week , however this week it has dropped in price...doesnt mean i am entitled to the difference in price being refunded...
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★☆☆☆☆
“Sent the Wrong Floor and Didn't Refund for 2 months”
Written on: 07/01/2013 by LucyAFryer (1 review written)
Don't use Floors to Go! We ordered £800's worth of wooden flooring via the internet and national sales phone line. We requested one flooring and was told it was out of stock. We ordered another flooring. A DIFFERENT flooring was delivered. We asked for the flooring to be collected and for our money to be refunded. Our cheery contact salesman then became elusive and cold. We were assured that a refund was "on its way". When I chased two weeks later, I was told that Sage Pay specified... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 06/01/2013
This was the worst experience from start to finish. No customer service whatsoever and the manager in the Plymouth store talks over you and has no people skills whatsoever. Empty promises, sub standard products, delivery errors, poor finish to fitting. Started the whole process in August and still waiting for fitter to re hang doors and finish beading. Unprofessional company with people who talk a good sale but don't deliver. Fitter bad mouths the store and store bad mouths the fitter. Do... (read more)
★☆☆☆☆
“Floors to go WAKEFIELD ”
Written on: 03/01/2013 by Jkemt (2 reviews written)
Not normally a person to write reviews but the quality of the flooring in appalling. I purchased some flooring at £5 per sq. meter. although a cheaper flooring the you would still expect it to do the job. the laminate chipped very easily and the tongue snapped off with very light pressure making it nearly impossible to install. When I called the Wakefield branch I was told 'what do you expect you have bought the budget range' and 'even our professional fitters struggle with this... (read more)
★★★★☆
“Floors 2 Go Scunthorpe”
Written on: 29/12/2012
I went to the scunthorpe branch early november and ordered a new wood floor. I paid £950 which included my accesories and everything i would need. This didn't include fitting because that was to be paid to the fitters at a later date. I was told up to 10 working days for the floor would be delivered to the branch. After 9 working days it had not arrived but the lads at the shop had been in communication with me up to that point assuring me and my husband it would still arive within the... (read more)
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Showing 31 - 40 of 80 Reviews
★☆☆☆☆
“Floors to Go Leicester”
Written on: 22/12/2012
Do not even think about buying anything from Floors to Go, ordered some laminate flooring, the fitter come out and did the floors however did not have any door stops which I had ordered to be fitted. The fitter vanished and after making about 50 plus calls to the store who constantly lied and would not even call me back about these and numerous delays, the fitter finally came back, only to bring the wrong strip!. Went back again to the store who are not interested at all and blamed the... (read more)
★☆☆☆☆
“Constant lying about refund date”
Written on: 18/12/2012 by ManchesterBuyer (2 reviews written)
Floors2Go are the worst company I have ever had to deal with. Over a month ago they lied to me about the delivery date of a product. Thereafter they keep lying to me about refunding me my money. The only course I have for action is take them to court. Buy from them at your own peril. (read more)
Dsad's Response to ManchesterBuyer's Review
Written on: 19/12/2012
Try doing what I did, if you paid using a credit card then contact your credit card company & raise a dispute to get your cash back.
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★☆☆☆☆
“If they ain't got the stock don't hand over your cash !”
Written on: 17/12/2012
Whatever you do, do not hand over your cash on the promise they will get your stock 'next week'. I fell for this & I am waiting for my cash (over £1200) to be refunded - I don't know how long this will take but I was promised it last week, I don't know why they can't just credit my card back immediately - there is something not quite right with the way floors2go does money - it's more like money2go (out of your bank account). (read more)
Manchesterbuyer's Comment
Written on: 18/12/2012
Same thing has happened to me. They keep lying to me about the date they will refund my money.
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★★★★★
“superb service by Jacob and store manager at Cambridge...”
Written on: 17/12/2012 by jeni2704 (1 review written)
From the minute we arrive Jacob took care of us without ever intruding but being constantly available to provide advice, answer questions, estimate costs and make the whole experience productive and fun at the same time. Jacob and the store managers patiently guided us through our final choice and from our point of view was one of the best shopping experiences in years. And we are fussy customers! Thank you Jacob and Floors2go (read more)
Gideon1984's Response to jeni2704's Review
Written on: 20/12/2012
Some of these reviews seem quite suspicious - the constant mentioning of the exact names of sales people and other similarities in reviews may suggest these reviews might be fixed????
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Jeni2704's reply to Gideon1984's Comment
Written on: 21/12/2012
What an awful thing to say. Would you like a copy of our receipt? If it had been a bad review, would that have made you happy? Merry Christmas to you and your obvious faith in rewarding people for their hard work.
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★★★★★
“Real one-stop floor shop!!!!!”
Written on: 02/12/2012 by SteveL2012 (1 review written)
Staff at Floors-2-Go, Cambridge were very nice, patient and extramely helpful. I visited the store the other day and happened to find the type of floor (made of bamboo) I had been dreaming of. Jacob, the sales person explained not only the features of the floor, but also how to lay and maintain it. Phil and Cheryl helped a lot with calculating and getting laying service sorted. Since I bought an off-plan (having to wait for several months) and had a very tight budget, the manager Darren... (read more)
★★★★★
“Purchase Experience From Coventry Store”
Written on: 24/10/2012 by elaineskinner
The service I have received from the Coventry store staff was amazing they were really helpful specially Shaun and store manager Naeem. The quality of flooring was excellent and very easy to lay better than quick step flooring by far. I would personally recommend anyone to go their and see their fantastic service from buying to fitting. (read more)
★★★★★
“Flooring Bought”
Written on: 18/10/2012
I have bought flooring from floors 2 go which is worth £5300 from Coventry store for my commercial property. The manager called Naeem and sales staff is excellent.The help me and advice me in every step until my floor is fitted. I will recommend my friend and family to use floors 2 go after having such a fantastic services from them. I have few commercial and residential properties and always use them in future. (read more)
★★★★★
“100% customer service”
Written on: 09/10/2012
i bought 14 packs of flooring from the wakefield branch and can honestly say i have never recieved customer service like this in a long time. i was greeted by a younng man upon walking into the store and asked if i would like a drink or refreshment to which i was very surprised. I was then asked which type of floor i was looking for and shown to the relevant area and left to browse at my leisure until i had any questions. this being the first lot of laminate flooring i have ever bought i was... (read more)
★★★★★
“Purchase experience from Taunton Store”
Written on: 26/09/2012
I recently purchased a large quantity of solid wood flooring from Taunton, i have to say the experience was excellent! We were greeted by the store manager who briefly pointed us to the various sections of products & allowed us to browse for a short time. He gave us all the information we needed to know about various products & his knowledge was excellent, it allowed us to choose the correct product for our needs instead of rushing in & buying the wrong floor! We are delighted with the floor... (read more)
★☆☆☆☆
“Service? What service?”
Written on: 19/09/2012
If you have to buy from them, go into a store and carry away your purchase. Their on-line facility allowed me to order goods which still weren't in stock 10 days later (and no prospect of being), this despite offering delivery within 3-5 days of cleared payment. No contact was made explaining the stock situation until I emailed them; they have no customer service available after 5:30 pm weekdays or at anytime over weekends. Completely ruined a Bank Holiday project. It then took 5 emails... (read more)
Manchesterbuyer's Comment
Written on: 18/12/2012
Similar situation to me. They love lying to their customers
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Drfox's Comment
Written on: 09/05/2013
Terms and Conditions are clearly printed on reciept and behind every cash desk where purchases take place for every customer to see. The £250 threshold has been put in place for over 10 years and fully comply with trading standards. This refund policy is there to protect customers and the company and will remain part of the refund policy which you would have clearly seen on the point of purchase. Also if the company fails to deliever your goods after 2 weeks, you are entitled to your money back, however it is your choice, and nobody elses that you had waited for the goods to come.
Floors-2-Never-Arrive's Comment
Written on: 12/05/2013
Terms and conditions are clearly printed you say so tell me then where is it written that the company you work for will take your money then lie about delivering goods that you don't even have, and also where is it written that 2 months can come and go and you still refuse to give customers there hard earned money back. Customers don't choose to wait and wait, they phone and phone to be told lie after lie about delivery dates. If your going to quote your company's terms and conditions make sure they actually deliver upon them, or your getting shut down again, don't take my word for it don't even believe all the negative reviews on this site, just ask Trading standards.