Avoid avoid avoid

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Flooring Superstore - www.flooringsuperstore.com
★☆☆☆☆
1.4
8.0% of users recommend this
  • Quality of service

  • Value For Money

  • Layout of shop

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AronSalisbury20's review of Flooring Superstore - www.flooringsuperstore.com

“Avoid avoid avoid ”

★☆☆☆☆

written by AronSalisbury20 on 22/09/2017

AVOID AVOID AVOID


Flooring Superstore is by far the worst company I have ever dealt with!
I order a Carpet (clotted cream) the Carpet was paid for and ordered 6 weeks in advance. They took the money and it was all fine.

Come the day of delivery! Firstly we booked for an AM delivery! It was delivered at 3-4PM! Our Carpet fitters were there waiting, costing us money. Once the item was delivered we quickly noticed they sent 2 different types of Carpet.

After calling them, they were very rude! Telling us that it is not their problem it is their delivery team! Whilest also telling us that the Carpet was discontinued so that’s why they sent different Carpet.
After it cost £250 for my Carpet fitter I was told I would have to rebook the fitter for a different day so they can send Carpet.

Fine we dealt with this, their second attempt was also wrong, it was cheap nasty Carpet and they did not match.

So we phoned again! They were rude, did not really care, said that it was not their fault (even though they sent wrong Carpet several times) they eventually said, they will give it a 3rd go.

So after booking a fitter 3 times costing us money, they did a delivery for the third attempted.

The third delivery was entirely wrong! However, we could not afford a carpet fitter again so we had to fit the carpet. The down stairs is entirety different to the up stairs.

After all of this! And the hours of calls and rudeness! They decided they would compensate! They offered £50! Which is extremely offensive considering what they cost us and what they put us through.

I would advice everyone not too use this company! They are awful! Awful service, awful Carpet, and they refused to even refund us for the Carpet considering they sent the wrong one 3 times.

  • £350 Carpet

    Goods purchased & cost

  • Quality of service

  • Value For Money

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