Such Disappointment

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Guest's review of Fishpools - www.fishpools.co.uk

“Such Disappointment ”

★☆☆☆☆

written by on 08/10/2015

I, together with several members of my family, have shopped at Fishpools since the 1960's and have always been completely satisfied. That is until I attempted to buy 2 recliners in May 2013. When they were delivered they showed none of the quality I was expecting and when I complained I was subjected to very lengthy and sometimes rude exchanges with their staff.

Eventually it was agreed that the chairs could be returned but Fishpools would deduct a hefty percentage of the total cost as they were now considered "second-hand" even though they had not been used. I was told I could not have a refund of the balance. I therefore had to select alternative chairs. Having already waited 12 weeks for the original goods to be delivered I was told it would now be a further 12 week wait. Not so - in fact from the time I placed the original order to the date of delivery of the second order I waited 8 months!

This would not have concerned me so much if that was the end of the story but no. One of the chair arms was damaged and had to be replaced. The seats, like other reviewers have stated, started to lose shape within a couple of months and they are the most uncomfortable chairs I have ever had the misfortune to sit on. Once again, Fishpools have not accepted any liability stating it is the way my husband and I sit on them! I too have had three upholsterers inspect them and they have all stated that the foam used and the shape of the seats is incorrect. As a result after only 18 months we have decided to cut our losses and get rid of this suite. It is that or we will have permanent back and leg problems.

A very expensive experience and one I hope nobody else has to endure.

  • Waltham Cross

    Branch Visited

  • Monza two seater sofa and two armchairs

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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