Shambolic

Dunelm - www.dunelm.com
★★★☆☆
2.6
42.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Foxs313's review of Dunelm - www.dunelm.com

“Shambolic ”

★☆☆☆☆

written by Foxs313 on 16/08/2017

Purchased some wardrobes on line recently which were advertised as 1-2 days delivery and the couriers would contact me to arrange delivery. After waiting 2 days of no contact I rang Dunelm customer service and after waiting over 30 minutes for some one to answer my call was told they would contact the supplier to find out what had happened. After 6 hours of waiting and another wait on the phone was then told that the courier /supplier had not got my order due to a problem on the system and Dunelm were cancelling my order and I would have to reorder again ? Why you may ask can't they just reorder the goods for me? No idea maybe because they don't have the goods anyway. And why would I reorder just to probably go through the same shambolic experience again. Will never order anything from this company again and recommend others don't either

  • On line

    Branch Visited

  • Quality of service

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