Appear to supply top quality but actually very poor.

Dreadful customer service. Purchased a three piece suite and had quality problems with all three pieces but, after a number of repairs, Darlings suddenly refused to carry out any more. 18 months later and, although the Ombudsman agrees there are faults, the award was another suite from Darlings to the same value, which Darlings say I must choose within 12 wks. I searched for two years to find this one in the right colour and style. I have a replacement arm for one sofa which I have been storing since January 2015 waiting to be fitted by their appointed technician, although the arm in the attached photo is just as bad for different reasons. And they changed their website once they refused to carry out further repairs, as it boasted of the factory's 'excellent standards of craftsmanship' - I think not! Shame, because the style and colour are just right. I wouldn't recommend Darlings if you expect really good quality leather furniture.