Excellent Customer Service

Bensons for Beds
★★☆☆☆
2.3
From 737 reviews
31.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

ExplorerRider's review of Bensons for Beds

“Excellent Customer Service”

★★★★★

written by ExplorerRider on 05/12/2014

We bought a divan bed in May 2011 and gradually a ridge formed down the middle of the mattress.I phoned the Bensons customer service department and explained the problem.I agreed to photograph the mattress with a straight edge highlighting the ridge and emailed it to the advisor.I spoke to the advisor the next day and they agreed it needed replacing.I was to be advised within two to three weeks when the mattress would be in stock.I was contacted to say it was in stock and agreed a date and morning delivery.The delivery guys contacted me 40 mins before arrival and then upon arrival took the old mattress away and installed the new one.
Every person who I spoke with gave me their name and contact number.All went like clockwork dealing with friendly people so I would highly recommend them.

  • Quality of service

  • Value For Money

write a review

Shopaholicbrighton's Response to ExplorerRider's Review

Written on: 05/12/2014

I wonder what department of Bensons for beds you work for as it seems unlikely they would have replaced it so easily when the rest of us go through hell to get anywhere. Nice try but so obviously fake and don't try to pretend its real with some smart arsed comeback as nobody has ever experienced that level of service from the diabolical company that is Bensons for Beds.

Reply to this comment

Explorerrider's reply to Shopaholicbrighton's Comment

Written on: 06/12/2014

It seems your experience has been at the other end of the spectrum.I`ve been contemplating what to say to you to convince you I`m just another customer.I`m one of the hardest to please and my wife likens me to Victor Meldrew at times , so when things go well I tell them so and conversely if they go wrong I tell them.Constructive feedback should help them improve or let them know they are doing it right or wrong.I used to work for Openreach(British Telecom) as a Network Planning engineer and had very high standards.Customers were not aware of the complexity involved providing Circuits over Fibre Networks or Microwave and thought you had a magic wand.I would encourage customers who were not satisfied to write to the CEO.If there were flaws in the system he needs to know and sometimes it was drilled down to me and I would explain.
You need to write to Bensons CEO, be constructive, and please don`t think I`m being patronising.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!