Shockingly Bad Customer Service!!!!

Using Archers website, I ordered and paid for bedroom furniture and specifically selected today for it to be delivered as it's a holiday weekend. I immediately received a confirmation email which told me my delivery date was confirmed and that my furniture would be delivered between 8am and 6pm. However, having waited at home all day for the delivery, by 3pm I was starting to worry and decided to contact Archers by phone to check if they knew when it was scheduled to be delivered. The woman who answered the phone was very abrupt and told me that the furniture had arrived late at the depot, so the van had left without it and it wasn't going to be delivered today. I explained that I'd waited in all day and asked if anyone was planning on contacting me to tell me about the problem. To which she rudely answered "how could they if they didn't know about it". For a company this size, that's completely unacceptable! Obviously the delivery drivers must have known that they'd left without our furniture loaded onto the van. Would it really have been so difficult to have passed a message onto head office who could have contacted me to save me wasting a (rare) day's holiday waiting for a delivery that was never going to arrive??? I could have simply bought the same stuff from Ebay or other online retailers, but I (mistakenly) thought that this way it would be guaranteed to arrive on time as it's a big company. Well, after this experience, I certainly won't ever buy anything from Archers again. To avoid similar experiences, the managers at Archers quickly need to sort out their customer service and start putting their customers ahead of profits.