Written on: 04/12/2012 by 2lippy (21 reviews written)
I have an rs21 and have had it since they first came out, its great in its simplicity, the cold water and ice maker are really useful. The freezer is a fair size and the fridge is enormous
The rs21 has a common manufacture fault that causes the fan inside the fridge to eventually get frozen solid after water builds up around it over time. This will then stop it cooling properly.
The fix is very well documented online and a simple diy kit (£39) is all you need to add a small heater to the fan area which combats the problem all together. Its a permant solution and weve had no issues since so make sure if buying secondhand that this has been done.
My issue is with samsung, not to be trusted as a manufacturer at all. They accept zero responsibility for this problem and deny the issue altogether and for that fact i wouldnt ever buy anything from samsung again based on the way they dont care about aftercare once they have your money.