Written on: 06/06/2013 by Jiko (1 review written)
Had it for a few years now. Two times engineers have been out and "fixed" it...
Now it's done it again - a puddle on kitchen floor.
After doing some research, it appears that it's a very common problem with it. The drain hole get blocked with ice, and a ice block is build up around the evaporator behind the freezers back panel.
When you buying a 'Frost free' fridge freezer, you don't expect it to build an excess of ice instead. This is definitely a construction fault, looking at how many people who reports exactly the same problem (just search for it on the internet and you will see).
If Hotpoint really had good customer service, the engineers should have been able to sort the problem out. Not just clean out the ice...
Not recommended, unless you like puddles on the kitchen floor that is.