Written on: 13/06/2012 by TADBEER
I have had the same problem as numerous reviewers, with ice forming in the freezer comparment. After 3 years it looks as if I shall have to buy a new fridge freezer,(NOT A HOTPOINT). I have had to take inside back panel and fan assembly out 4 times and then go to work with a hair-dryer to remove the large chunks of ice forming over the drain hole. Hotpoint should by now admit that this is a design fault an compensate owners for lost food and man hours to clear the fault.
This is the second F/F I have had from Hotpoint, the first had a wiring problem where the thermostat was wired wrongly,ie when the thermostat was increased to reduce the temperature, it was in fact increasing the temperature, so all the food in the freezer was defrosting. This took 3 service calls before they found out that a batch of their F/F had the same fault. As for compensation, this was not forthcoming as I had not kept the spoilt food, so HOTPOINT didnt believe me. NEVER AGAIN