The "NORMAL" banking process.

Xoom - www.xoom.com
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CarlosHewitt's review of Xoom - www.xoom.com

“The "NORMAL" banking process.”

★★★☆☆

written by CarlosHewitt on 09/03/2015

I was a frequent user of Xoom to send money to my home country. I was extremely impressed by the 4h money transfer service. Recently, I tried sending funds to a new account and that went through, what they call a "NORMAL" banking process where the transaction takes 1-4 days before the money gets to the recipient. I understand this concern by xoom because I was inactive for over 6 months and they'd require to authenticate my activity. I was patient about it. A few days later I had to make another transaction and once again Xoom decided to have my transaction go through the same process of 1-4 days. I mean! I've committed to dates and I need to provide the funds! Why do I have to go through this so often? And what makes it worse is, the lady at the customer service tells me that if I used a card to make the transfer instead of a bank account, then I won't have to go through this process. Basically, I pay you $20 and you will send my money no questions asked. Both go through the same bank account! which xoom verified just a few days ago! I'd really wish this process is more optimized on xoom's process and have a more clear explanation on the delay the customers are experiencing.

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