Written on: 15/08/2012 by guestdz
I receive money through Xoom, every 2 weeks, in 30 minutes or less. I have always been happy with the service, until today... Xoom advertises that the funds are available in 30 minutes or less in my country and that was true until now. It has been over 24 hours. I called customer service and only the sender can request information which in a way is understandable. However, why do they not send an email notifying if they are having technical difficulties, just like they send emails with each step of the progress, why can't customer service let us know this?
I am waiting for the sender to be available to call them but in the meantime, I have to bite my nails. It is dissapointing since I chose this service thinking it would not let me down.
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