Xoom - www.xoom.com Review | 24 hours later & still no money...What a long 30 minutes!

24 hours later & still no money...What a long 30 minutes!

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★★★★☆

4.4 / 5

From 5414 reviews

89.7% of users recommend this

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guestdz's review of Xoom - www.xoom.com

★★☆☆☆

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“24 hours later and still no money...What a long 30...”

Written on: 15/08/2012 by guestdz

I receive money through Xoom, every 2 weeks, in 30 minutes or less. I have always been happy with the service, until today... Xoom advertises that the funds are available in 30 minutes or less in my country and that was true until now. It has been over 24 hours. I called customer service and only the sender can request information which in a way is understandable. However, why do they not send an email notifying if they are having technical difficulties, just like they send emails with each step of the progress, why can't customer service let us know this?

I am waiting for the sender to be available to call them but in the meantime, I have to bite my nails. It is dissapointing since I chose this service thinking it would not let me down.

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Xoomcustomersupport's Response to guestdz's Review

Written on: 15/08/2012

Hello,

Thank you for the feedback. There are several reasons the transaction could be in it's current status that do not necessarily mean there is a technical issue. Most of these are actually a part of normal Xoom processing and we do mention some of these possibilities on our site, such as the following:

Xoom moves your money fast, and keeps your security a top priority. Speed of money transfer service is subject to many factors, including:

Approval by the Xoom proprietary anti-fraud verification system
Funds availability from sender's payment account (checking, credit or debit card)
Recipient-country banking hours and banking system availability
Difference in time zones, weekend bank processing availability, and local bank holidays
Receiving agent hours of operation

We will certainly relay any issues to the sender.

Thank you for your patience,

Matthew N
Xoom Customer Service