Poor Customer Service

Xoom - www.xoom.com
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★★★★☆
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89.7% of users recommend this

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Guest's review of Xoom - www.xoom.com

★☆☆☆☆
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“Poor Customer Service”

Written on: 22/05/2012

I sent money to the Philippines and they encountered problem in the recipient's bank account. Though they sent an email notification about the issue and gave their number, nobody wants to pickup the phone when I called to make a follow up. Sucks !!!

Xoomcustomersupport's Comment

Written on: 25/05/2012

Hello,

I do apologize if we were experiencing heavy call volume when you attempted to call (877-815-1531) our customer service department. I assure you we can help. Please send me a message to customerservice@xoom.com using the subject REVIEWCENTREHELP

Thank you,
Matthew N
Xoom Customer Service

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