XendPay Reviews - www.xendpay.com

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★★☆☆☆
2.4 / 5
36% of users recommend this
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  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“They make you feel it's easy then you are in trouble”

Written on: 26/09/2014 by fahadsa (1 review written)

When I used Xendpay it was very smooth and fast, easy to do transactions.In just 5 minutes or less I was done with transfer. Then few hours later I checked my account and found out that they canceled my payment and suspended my account for unknown reason. I couldn't find any way to contact them. The only way available on their website is a contact form which doesn't work. Once you submit the form it redirect you to a blank page. If you thinking about transferring funds for emergency then… Read Full Review

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★★☆☆☆

“Transfer France to UK”

Written on: 04/09/2014 by TroyCooney18 (1 review written)

two days down the line, i still have not seen where the funds are.i called and phoned and even provided confirmation from my bank still no bodies knows where it is. this is the last time and done with them… Read Full Review

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★★★★★

“Best way to do it !”

Written on: 19/02/2014

As I am moving to Australia really soon (I am from Germany) ! I was looking for a way to transfer money over there in a safe and cheap manner. Xendpay is absolutely brilliant. Its cheap, they offer a really good exchange rate and the customer service could not be any better. I have asked questions via email and got a response asap. Once I had an urgent question, gave them my phone number and I got a call from a really helpful assistant with in an hour ! I have already recommend xendpay to a… Read Full Review

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★☆☆☆☆

“Very unhappy with the process”

Written on: 24/01/2014

I will not use this service again, as the online process is not thorough and requires further correspondence via email, which means the money takes longer to reach it destination… Read Full Review

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★☆☆☆☆

“Worst money transfer site!!!”

Written on: 05/11/2013

Worst money transfer ever!! Was sending $300 dollars, they took it out from my bank right away, after 5 days received an email saying my recipient didnt get the money and they need to call me, gave them my phone number, they called me and said they will email me some documents, i said fine.. After 3 hours i didnt receive any email, i emailed them like 5 times asking for the documents and no reply.. Finally after 2 days they emailed me back requiring a scanned photo id, utility bills, bank… Read Full Review

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★★★★★

“5 Star Service ... Super Fast”

Written on: 31/07/2013 by 33kerryhouse (7 reviews written)

I wasn't sure when i used the website at first because I had never heard of them before probably because I hardly ever send money abroad but the website was so simple and the process so easy that I couldn't look elsewhere. I made the transaction around 5 PM UK time and guess what next day 8AM the recipient had received the money without any hassle.Now this is what I call 5 star service… Read Full Review

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★☆☆☆☆

“Good at the begining, then it's the end”

Written on: 19/02/2013 by hard_worker (1 review written)

First four transactions without any problems. Next one delayed, it took 11 workin days to deliver money. Next and the last one, after 6 days is still in ??? progress ??? Now the transactionis cancelled, my account is blocked to do any new payments and didn't received any money back. No answer to my e-mails. I had to call them and spend more money for international calls. One lady said that the money will be send back to origin bank account. Nothing yet after 2 days. I choose Xendpay just to… Read Full Review

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★☆☆☆☆

“They took my money and keep asking for...”

Written on: 29/01/2013 by scammedbyxendpay (1 review written)

They took my money and keep asking for information/documents before they can transfer the money to the recipient. I have provided all requested documents and have not heard from them at all despite several follow ups. It has been over 10 days already and I am considering filing a dispute case with my credit card company against xendpay/rationalfx. Very poor customer service!! Does not even know how to apologize! worst money transfer service ever!… Read Full Review

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Scammedbyxendpay's Response to scammedbyxendpay's Review

Written on: 29/01/2013

I have finally received a response from them saying that they will now proceed in transferring the funds to the beneficiary. I'll update this as soon as the beneficiary confirms that funds have been received.

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Scammedbyxendpay's reply to Scammedbyxendpay's Comment

Written on: 05/02/2013

The funds were sent to the recipient last January 30, 2013. Transaction was placed 18-01-2013, it took awhile before it was finally completed but at least it got completed.

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★★★★★

“Really easy to use”

Written on: 02/10/2012 by carlo1976 (2 reviews written)

I used the new xendpay site to send money to my bank in Switzerland. The money arrived the same day as usual but the new site is a huge improvement - it looks great and very easy to use. Only £3.99 to send any amount and the exchange rate was very good compared to any other online transfer. One thing missing. Can we have an Italian version!??… Read Full Review

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★☆☆☆☆

“Lousy exchange rate ”

Written on: 14/08/2012 by Brasileiro (1 review written)

As a test I transferred 1000 Euro from my German bank account to my Brazilian (Itau) one. I paid a 5 Euro fee, which is not much, but what arrived on my Brazilian account was 9.3% less than 1000 Euro would have been in Brazilian Real according to the exchange rate (Reuters) of that day. This is definitely more expensive than transferring the money directly from my German account to my Brazilian account. … Read Full Review

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Swifttransfers's Response to Brasileiro's Review

Written on: 02/10/2012

Xendpay do not send Real so you must have sent dollars and your bank converted it into Real. This is your bank's exchange rate not the remittance company's.

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Xendpay's Response to Brasileiro's Review

Written on: 06/12/2012

This sounds as though an intermediary bank may have taken a fee. Please contact us to refund this fee. Our exchange rates and the money sent is always 100% exactly the same as the quote confirmed on the platform. To understand more about intermediary bank fees and our "No Surprises Guarantee" please go here: http://www.xendpay.com/xendpay-no-surprises-guarantee

Xendpay Customer Services Team

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★★★★★

“Transfer money to Poland super quick”

Written on: 07/06/2012 by polska80 (1 review written)

I transferred 200 pounds from the UK to Poland to my parents. It was very quick and saved me high fees which my bank used to charge me. After some research I found Xendpay and it didn’t look too bad. When I phoned them up for some help they were very friendly and I could do my payment immediately after I registered. I would strongly recommend their service. Already told my friends about it… Read Full Review

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Merina's Response to polska80's Review

Written on: 08/12/2012

Polska80,

For a polish person you have very nice English. I assume you are Polish as your parents are obviously living in Poland. Also as your parents are in Poland it is highly unlikey that you were educated in the Uk so you must have learned English as a second language. Well done. And very generous of you to send your parents 200 pounds.

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★☆☆☆☆

“15 days ago I gave them money. They have lost my...”

Written on: 08/05/2012 by anonomus22 (1 review written)

15 days ago I gave them money. They have lost my money, and they do not give me any solution. They do not give me a solution. Do not use Xendpay… Read Full Review

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★☆☆☆☆

“Horrible Never Try”

Written on: 09/04/2012

I have sent money 29th MArch and by today 9th April has not arrived yet to Turkey. Horrible system never ever try even if you think that you dont mind how lond it takes. I am waiting for 2 weeks they cant tell me anything keep in mind… Read Full Review

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★★★★☆

“Sent money to Germany and saved the transfer fees”

Written on: 20/01/2012

I needed to transfer money to Germany and was looking for a cheaper option then using my bank. I contacted them to ask how long it takes to send money to Germany and the customer support was very nice. I signed up for Xendpay and could do my payment immediately. The exchange rate seemed very reasonable and the best thing was that I didn't have to pay any fees -that's at least what they said. The process was very simple and I transferred my money into Xendpay's account here in the UK after… Read Full Review

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Hard_Worker's Comment

Written on: 17/02/2013

I've sent money from Canada to Poland . Few times was ok, expensive fee around 30 - 40 dollars, depends on amount of money you send. In tha bank thay always take 30 CAD. So avoiding ques and saving time i choosed Xenpay. Last time i send once again money and my account was suspended, with out a reason. Transaction was cancelled. No money at destination and oryginal account. No info from Xendpay. I don't know what to do. Call a Police in UK or what ? Please help

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