XendPay Reviews - www.xendpay.com

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★★☆☆☆
2.1 / 5
26
27% of users recommend this
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Latest Reviews

★☆☆☆☆

“Appalling service - steer clear of them if you can”

Written on: 27/02/2016

Unfortunately my experience with Xendpay can be best described as nothing short of an absolute disgrace. Due to some urgent family problems here in Thailand I had to convert and transfer some EUR from Italy to Thai Baht. In the end it took them SEVENTEEN days to transfer the funds into my Thai account. They changed the expected settlement date THREE TIMES. In the last week prior to settlement basically I had to call them every day (at least once) as their information was either incorrect or… Read Full Review

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★☆☆☆☆

“Most Pathetic Service by Xendpay!”

Written on: 03/02/2016 by vatandon (1 review written)

Most pathetic service that i have ever experienced from by transferring money with Xendpay! i would prefer using any other transfer agent than yourself and i wont mind paying few extra Quids for 100 times superior service. its been 2 days and my money is still lying with Xendpay. however in reality it only takes 3-4 hours for them to be transferred. i have been transferring it for so many years now. You dont deserve to be recommended. Is it possible, you can cancel my transfer and credit my… Read Full Review

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★★★★★

“Good Money Transfer Company”

Written on: 30/01/2016 by Bobby270 (1 review written)

Hi All, What I understood from friends is your first transaction will take time to process as that require some identity verification. If you carefully read instructions it will be easier and safe. After that it will be like any other companies in processing time but best in money saving. Their exchange is best as equal as XE.COM and always better than any competitor. As usual, a negative feedbacks posted than positive experiences. So far I am very happy with XendPay and their customer… Read Full Review

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★☆☆☆☆

“Very very Bad Service”

Written on: 09/01/2016 by Suttonje24 (1 review written)

Very bad service!They provide account to transfer money in their client accounts and once we made payment to their account they keep on telling that we did not received payment even though your account is deducted and they received money after some follow ups they cancelling the transaction. There is no response if you contact them, they are trying to eat all your money. don't use xendpay… Read Full Review

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★☆☆☆☆

“hi i had send money on 21 aug (600 EURO) . and 24 aug...”

Written on: 04/09/2015 by AntonyLeonard (1 review written)

hi i had send money on 21 aug (600 EURO) . and 24 aug (200 EURO) and i still waiting for payment. where are my money? very bad service !!!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 03/09/2015 by Willi1 (1 review written)

Of course, fees are very cheap, but this is also reflected in the Service. Problems over Problems. I am regularly transferring money to China. With Xendpay I did it 9 times. There was no single transfer without having problems. Excuses like technical problems, or requests for the recipient to provide the name in Chinese (recepient didn't have one, because he is German)finally summed up in a lead time of 2-3 weeks. E-mails are not replied and ignored. Support is almost 0. Calls to London are… Read Full Review

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Happyhal's Response to Willi1's Review

Written on: 05/09/2015

when did you get you money back

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★☆☆☆☆

“Never works - pathetic customer service - 0 Stars”

Written on: 03/09/2015 by maheshkannan (1 review written)

I tried to send three transaction for about £460. None of them worked! It's been more than 10 days now! I tried to contact the support team. Mailed them for more than 6 times via all medium - Website, Facebook, Twitter, emails, calls. Absolutely NO RESPONSE! I think the support team doesn't exist. seeing the reviews on FB page, I can clearly see it didn't work for most and none of those were able to get in touch with the support team. DO NOT USE THEM! you are better off with someone else than… Read Full Review

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★☆☆☆☆

“I send money to india and the money never reached the...”

Written on: 02/09/2015

I send money to india and the money never reached the destination, at first when you contact they say due to technical problems and apologize but later on when you try to contact them they won't even reply to you and YOUR MONEY IS GONE...so do not trust this company to send money… Read Full Review

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★☆☆☆☆

“Worst way to transfer vie Xendpay”

Written on: 30/07/2015

I have used this service 2-3 times but all the times I had an terrible experience. You have t keep follow up with customer, wait for their reply. raise 5-6 ticket but it takes atleast 10-12 to transfer your money. I have come accross another site "transferwise" which is really reliable and you can transfer uptp 3000 euro for free and rate is good. Use refer link to get the free transaction transfer wise. … Read Full Review

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★☆☆☆☆

“Very Poor scam Service”

Written on: 09/04/2015 by Juliank169 (1 review written)

sent money on 26th on january, after 10 days they ask to send more details verify which was sent. again after 2 weeks when i ask about money they said its hold with benificery bank its upto them how many days they take to release. again wait for so 10 days same answer. i asked them to reverse the money they cant do anything money is hold via beneficery bank. after long wait on 9th on march they said your money cant be sent because your account cannot be verified and you need to contact… Read Full Review

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Neil7786's Comment

Written on: 02/09/2015

they are doing same thing to me ..... they have blocked my account . there phone are always busy.

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★★★★★

“very reliable and cost effective.”

Written on: 21/01/2015 by cpratik (1 review written)

HI, I know what it feels like when you want to deal anything with your hard earned money. I was looking for a good transfer service for a long time. I came across these guys on google and have tried my transfers in small installments to test the claims. I must say they are prompt and reliable and have very competitive rates as compared to others. I always doubt when i find very good reviews of any service and think it might be fake but guys I am trying to help here and must say its safe… Read Full Review

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★★☆☆☆

“SLOOOOWWWWW”

Written on: 17/11/2014 by ogMcKenna276 (1 review written)

two days down the line, i still have not seen the funds in the accounts named. Emailed... Got replied... Still nothing... Don't believe when you read on the website "funds cleared within 1 or 2 days"... Not using their services again Speed of service is disgusting here… Read Full Review

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★☆☆☆☆

“They make you feel it's easy then you are in trouble”

Written on: 26/09/2014 by fahadsa (1 review written)

When I used Xendpay it was very smooth and fast, easy to do transactions.In just 5 minutes or less I was done with transfer. Then few hours later I checked my account and found out that they canceled my payment and suspended my account for unknown reason. I couldn't find any way to contact them. The only way available on their website is a contact form which doesn't work. Once you submit the form it redirect you to a blank page. If you thinking about transferring funds for emergency then… Read Full Review

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★★☆☆☆

“Transfer France to UK”

Written on: 04/09/2014 by TroyCooney18 (1 review written)

two days down the line, i still have not seen where the funds are.i called and phoned and even provided confirmation from my bank still no bodies knows where it is. this is the last time and done with them… Read Full Review

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★★★★★

“Best way to do it !”

Written on: 19/02/2014

As I am moving to Australia really soon (I am from Germany) ! I was looking for a way to transfer money over there in a safe and cheap manner. Xendpay is absolutely brilliant. Its cheap, they offer a really good exchange rate and the customer service could not be any better. I have asked questions via email and got a response asap. Once I had an urgent question, gave them my phone number and I got a call from a really helpful assistant with in an hour ! I have already recommend xendpay to a… Read Full Review

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★☆☆☆☆

“Very unhappy with the process”

Written on: 24/01/2014

I will not use this service again, as the online process is not thorough and requires further correspondence via email, which means the money takes longer to reach it destination… Read Full Review

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★☆☆☆☆

“Worst money transfer site!!!”

Written on: 05/11/2013

Worst money transfer ever!! Was sending $300 dollars, they took it out from my bank right away, after 5 days received an email saying my recipient didnt get the money and they need to call me, gave them my phone number, they called me and said they will email me some documents, i said fine.. After 3 hours i didnt receive any email, i emailed them like 5 times asking for the documents and no reply.. Finally after 2 days they emailed me back requiring a scanned photo id, utility bills, bank… Read Full Review

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★★★★★

“5 Star Service ... Super Fast”

Written on: 31/07/2013 by 33kerryhouse (7 reviews written)

I wasn't sure when i used the website at first because I had never heard of them before probably because I hardly ever send money abroad but the website was so simple and the process so easy that I couldn't look elsewhere. I made the transaction around 5 PM UK time and guess what next day 8AM the recipient had received the money without any hassle.Now this is what I call 5 star service… Read Full Review

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★☆☆☆☆

“Good at the begining, then it's the end”

Written on: 19/02/2013 by hard_worker (1 review written)

First four transactions without any problems. Next one delayed, it took 11 workin days to deliver money. Next and the last one, after 6 days is still in ??? progress ??? Now the transactionis cancelled, my account is blocked to do any new payments and didn't received any money back. No answer to my e-mails. I had to call them and spend more money for international calls. One lady said that the money will be send back to origin bank account. Nothing yet after 2 days. I choose Xendpay just to… Read Full Review

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★☆☆☆☆

“They took my money and keep asking for...”

Written on: 29/01/2013 by scammedbyxendpay (1 review written)

They took my money and keep asking for information/documents before they can transfer the money to the recipient. I have provided all requested documents and have not heard from them at all despite several follow ups. It has been over 10 days already and I am considering filing a dispute case with my credit card company against xendpay/rationalfx. Very poor customer service!! Does not even know how to apologize! worst money transfer service ever!… Read Full Review

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Scammedbyxendpay's Response to scammedbyxendpay's Review

Written on: 29/01/2013

I have finally received a response from them saying that they will now proceed in transferring the funds to the beneficiary. I'll update this as soon as the beneficiary confirms that funds have been received.

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Scammedbyxendpay's reply to Scammedbyxendpay's Comment

Written on: 05/02/2013

The funds were sent to the recipient last January 30, 2013. Transaction was placed 18-01-2013, it took awhile before it was finally completed but at least it got completed.

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