A very stressful experience which I will not be repeating!

World First Foreign Exchange - www.worldfirst.com
★★★★★
4.8
94.0% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

janewatermeyer's review of World First Foreign Exchange - www.worldfirst.com

“A very stressful experience which I will not be repeating!”

★☆☆☆☆

written by janewatermeyer on 27/07/2016

Because I was due to holiday in France I set up the currency exchange with my bank in Australia. Just after Brexit I called World First whilst I was still in England, and made 4 transactions. I thought the whole thing was sorted until I got a telephone call whilst I was driving in France from the World First representative telling me that the money from Australia had not arrived. The next time they called, they told me that I would have to pay £1,300 expenses as the money still had not arrived. I explained that it could take as long as 5 days. They were then asking me for a further £3000!! I had to spend many hours on my mobile making calls to Australia, and battling with bad connections and 9 hour time changes, and heaps of worry and stress. I told them I did not have a further £300 to pay them!
When the money finally came into my bank, they sent their paperwork, and on their paperwork they did not even mention how they had repaid the £1,300 fine. They had just tacked it on to one of the payments. Furthermore, they did not fully explain, as by this time, the exchange rate would have been better for me, that I could cancel and start over. They just said that this would incur further fines and expenses.
I thought the whole experience was very shoddy,
I would definitely not use them again. I have further funds in Australia to transfer, I will find a more friendly company.

  • Personal

    Type of customer

  • Speed of service

  • Customer Service

  • Value For Money

Was this review helpful? 0 0