Theres more to customer service than just replying quickly..

World First Foreign Exchange - www.worldfirst.com
★★★★★
4.8
94.0% of users recommend this
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AshlyMcDermott's review of World First Foreign Exchange - www.worldfirst.com

“Theres more to customer service than just replying...”

★★☆☆☆

written by AshlyMcDermott on 17/10/2014

I actually didn't get to the stage of transferring funds. I got impatient with them. I registered an account on the Tuesday and I was still quarrelling about identity verification on the Friday. Part of this was my fault because I thought a letter sent to me by WF with an I.D. code would be sufficient to proceed. It wasn't. You still have to send them passport/drivers license copy. But the client services support were hard work sending me ambiguous replies to my queries, it was a joke and it drove me mad. A company should lead by taking the customer by the hand until they get what they want/need, not make 'em feel left in the dark wondering what to do next. You're the supposed experts not us!

I signed up with Transferwise this afternoon (Fri) and the transaction was started in 5 minutes, and they didn't ask for any I.D either. Their website is much simpler to navigate than WF and rates are virtually identical. Transferwise was a breeze.
WF did offer to beat other rates by 0.45% as a good will gesture but by that point they'd lost me. Too many blips and delays.

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Alfie10's Comment

Written on: 17/10/2014

I forgot to add, when I eventually sent id they wanted more information about why I was sending money, which I had already explained at registration. At this point I was just tired of the whole process.

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