Western Union Delivers The Worst Experience

I sent money to mom like I have been doing for the last three years, I received my confirmation and left the store just to get a call from someone pretending to be from "Western Mumble Mumble.." with the thickest accent, sounds like an Indian accent, he wanted my MTN numbers, I asked him to identify himself and he failed to do so, the caller ID did not show WU so I thought he was a scammer and asked him to "Go learn some english and call me back, or have someone fluent in the language call me back"

The man turned out to be from W.U Gestapo Operation called "security department" and he declined my transaction in protest to my comment. He did not follow up on my request to have another rep call me so I can understand the request and the nature of the call.

I called their 800 a day later after mom told me that the MTN did not work, your voice-mail recognized my phone number and told me that funds were available, I pressed 0 and was connected to a Vietnamese lady who told me that they declined my transaction and they cannot divulge why because of security bla bla. I tried to tell her that this is routine transaction under $300 and was doing it for three years or more. I was getting nowhere with her and when I asked to speak to manager she put me on hold for ever. This is a new tactic to park angry callers on hold until they give up and hang up.

Here is my advise to W.U: You pretend to be a good US corporation, so be patriotic and hire US staff for your call center, don't treat your repeat clients as thieves and when you use Indian call centers, make sure they can understand and comprehend English.

I am asking for a call back to resolve this issue as I believe it is a non starter, both parties involved in this monthly transaction are legit parties: Son in US sending monthly expenses to Mom. If this is suspicious or a red flag that does not meet Homeland security, then you are in the wrong business.