That'll teach me not to read reviews before I use a company!

★☆☆☆☆
1.2 / 5
9% of users recommend this
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Guest's review of Western Union Money Transfer

★☆☆☆☆

“That'll teach me not to read reviews before I use a...”

Written on: 26/06/2012

I used WU today to transfer money to Spain for my daughter.Because of the RB/Ulster Bank fiasco she was unable to use her own card.Firstly my credit card was declined so I rang my CC issuer and they told me they automatically put a stop on all WU transactions because of fraud. They lifted the stop and I tried again and only after I put in my card details did WU inform me they needed a scan of my passport/id -then followed major panic as I had to change computers and email myself the scans (long story!). After the scans went I got a message saying it would have to be verified and at most would take 2 hours. I had used the service because it said transfer in minutes! Anyway long wait followed and after 3 hours still no answer so I decided to email them and the email was returned undelivered mail. Really starting to panic then I phoned them - first attempt unknown tone, second attempt I got through and could vaguely hear a recorded messaged, garbled and running slow but eventually a young lady answered. She had a foreign accent but seemed able to understand me(not always easy!) although her own English wasn't perfect BUT she was lovely, went away for about 5mins and then came back to tell me my payment had gone through. I was too relieved to ask her what the delay had been. This however was not the end of the story -when my daughter went to collect the person there seemed very worried that she had a middle name which I had not put on, the reason being that when filling in the details it showed First Name then Surname twice so I had presumed it was for double barrelled surnames! She did however get her money after a great deal of questioning about where she was staying etc. I am so stressed after this experience and will never use this company ever again and I so wish I had read the previous reviews.BTW this cost me £27 to send £300

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