written by WayneReynolds on 10/01/2023
I am currently working in another country and so I transferred $50k into my new overseas account. They withdrew the money from my US account and then kept it. refused to transfer it either to me in the new country or back to my US account. They have just taken it! Don't use them, you will not get your money.
written by StephanieChevalier on 15/12/2016
I really feel that I have been wronged by OFX, and I lost quite a bit of time, money and built lots of stress transferring my funds with their services. First I've been transferred from one branch (Canadian, US, Australian...) to the other for a while as they didn't know who should deal with my file, then I have been provided wrong information by at least two representatives during the process, and even had a representative hang up on me when I was asking her to find a creative solution to move forward with my transaction. And most of all, I had never been told forehand about documents I would be required to provide in order to confirm the transfer. With all of this OFX kept my money for about 7 weeks, time during which the exchange rate had improved in my favor, but when they released my funds they gave me the original exchange rate, 1500 euros less then I would have received had they considered the current exchange rate. And I had to exchange my funds in another currency afterwards, for which the exchange rate tumbled in the time that my funds were being kept, so I basically will receive CAD$4000 less in value than I would have received originally, had OFX done its job properly and in a timely manner. It took 4 months between signing up at OFX and finally receiving the funds. Although my OFX account Manager admitted that they had done many mistakes with me, I was the one who paid the price of the mistakes at the end, they made a tiny gesture that appeared weak in regards to the way they had treated my file. So I highly advise anybody to think twice before using this service, it is not as simple and cheap as announced on their marketing.
written by Msmh on 18/02/2016
I had a serious time crunch to get money from the U.S. To Germany. The staff I spoke with were easy to contact via phone and extremely helpful and walked me through the whole process. Just received word that the money went through - without a hitch. Quicker and cheaper than other companies I checked into. Unfortunately, I didn't have time to wait for the very best exchange rate, which I will do next time, but I am very pleased with your service. Thanks! Much appreciated!
written by 184Morrison on 06/09/2014
I was planning to transfer money to Spain. My plan was to set up the automatic withdrawal from my checking account two weeks before the end of the month so the money was ready to transfer one week before the end of the month. At the beginning everything went fine. After I registered I set up a user convert transaction for $1000.00 USD. It took 2 days to transfer the money to USforex. The problem came after one week when I tried to convert the money. The transfer was set to clear on friday, the it was pushed to monday, then tuesday. I called tuesday morning and the broker told me that it would clear the same tuesday. It didn't. I called tuesday night and they told me it would clear during Wednesday. It didin't. I called again on Wednesday night and they told me the same story. It will clear on Thursday. Still waiting... I hope the money will be transferred soon otherwise I will submit a complain to the Consumer Financial Protection Bureau to recover my money. Conclusion: Be aware and check other options.
written by DragonJon on 17/07/2013
I used to use a BofA to send money to family in the UK. A friend suggested I try out USForex. I am glad she did. I can't believe I've been getting such a horrible exchange rate this whole time. I definitely recommend this service to anyone who is sick of getting ripped off by banks.
written by shinepillai on 01/04/2013
Based on the rate they advertised on the website,($1=54.27INR) I though of signing up. I understood that the website rates were indicative rates only and the actual quotes would be a little lower. But after signing up, when I was about to do my first transfer. The actual rate that they offered was way lower than what was advertised. I compared this rate with Citibank, ICICI, SBI, AXIS bank etc and the rates offered by USFOREX are the worst.. For ex. $1=52.02 for a $3000 transfer, whereas all the other website gave INR 53.69 minimum for a $1 transfer. I don't understand the good reviews they have, wonder if their own folks have written it!!
Written on: 15/04/2013
Dear shinepillai,
I had a look at your account and would like to address your concerns. When looking at rates, please make sure that you are in fact comparing apples to apples. The rate you are referencing as the initial quote is an interbank rate. That is stated on the website. Your actual rate will include our margin, and will therefore be higher.
However, we DO in fact offer the lowest rates on the market. I am happy to have one of our managers walk you through how the deliverable FX market works and explain the pricing structure if you would like.
I also see that you in fact had since gotten multiple quotes. I hope you found what you were looking for. If not, please feel free to dial us at 1-888-288-7354 and we would be happy to speak with you further and make sure you have everything you need to complete your transaction.
Please rest assured all the reviews here are authentic. All the people who review us are in fact our customers.
Thank you!
Sincerely,
The USForex Team
written by awkforeigner on 26/02/2013
Friendliest customer service. I had two transfers so far and both reps were fantastic. Very nice, the initial one took me through every step of the transfer and answered all my questions. I am pleased. Money arrived the next day. No fees! Rates were 3% better then Wells Fargo. I would highly recommend to anyone looking to transfer money overseas.
written by TonyInSeattle. on 18/01/2013
Tried this for the first time this week having previously used USBank to transfer cast to the UK from the US. I should have done this years ago because:- - its way cheaper - it saved me nearly 2.5% on the rate. - It arrived in a day rather than the 4 - 5 business days it normally takes with the bank. - The receiving bank didnt charge any fees and neither did USForex - needless to say this is not normal bank practice. All in all I couldnt be more pleased with the service - and if you're not sure what to do it only takes two seconds to get someone with a brain on the phone. I will definately not be bothering with my bank for international wire transfers from now on. Tony L Seattle
written by mikekrieg on 17/01/2013
Professional service and a much better exchange rate than any bank. I was a bit hesitant to go outside of my bank for a transfer overseas, no glitches with a very fast transfer of funds to Australia. Thank you! Still waiting for a confirmation of funds landed already in my bank though. Cheers, Mike
written by on 31/12/2012
I've used this service quite a few times over the past few years. And I can't say enough good things about it. It's very reliable, great rates, fabulous service, easy, low/no fees (depending on how much money you transfer). It's so much better/cheaper than using the service of a bank.
written by lunarg0dd3ss on 30/12/2012
Online money transfers always worry me, especially when a great deal of money is involved. But USForex was very simple and fast to use. The people in the customer service department was very nice and helpful too. If I ever need to use this kind of service again, I'll be sure to keep USForex in mind!
written by whtrabbit on 30/12/2012
At first I was a little nervous about using this system but it proved quite simple and efficient. It was also the best available exchange with the overall lowest fees I came across. However depending on your bank, beware that there could be additional fees through them. Next time I need to transfer money internationally I will definitely be using this service again!
written by lillianlee22 on 28/12/2012
I was very scared to use a exchange/transfer service as it involved a great deal of money. However, USForex was so easy and the customer service was so helpful. I would definitely use them again without hesitation!
written by on 27/12/2012
We are Australians living in the United States. Two years ago we were planning to buy a house in the States and were therefore needing an absolutely secure way to transfer our funds from Australia to America. Previously I had transferred money through an Australian bank but the process wasn't straight forward because of living in the States. Also, we were being charged AU$30 for each transfer and the bank rates were not brilliant. A friend suggested Ozforex. Their exchange rates were higher than the banks and they charged no fee for the transfer. So they were certainly a company we wanted to investigate. Upon finding evidence through friends and reviews that Ozforex was a reputable company, we decided to make a small transfer to test how their system worked. It was easy to set up the transfer and our money came through within 24 hrs of making our payment to Ozforex. Since then, we have made over 15 transfers through Ozforex ranging in amount from AU$10,000 to $150,000. They have transferred all our money without a hitch and therefore, we trust them 100%. Thus, we highly recommend Ozforex. We love the fact that you can easily check their exchange rate and see the historical movement of the $AUD against the $US. Along with no transfer fee, Ozforex sends you an email immediately upon receiving your request for transfer. This very clearly shows the details of your transfer and how to pay them the money you have nominated. We pay using BPay and during the times, we have wanted to transfer more money than what our BPay daily limit has allowed us to pay, Ozforex has been more than accommodating in waiting for 3 days for all of our money to be paid to them without penalizing us, in any way. If you are transferring more than $50,000, then Ozforex phones you to confirm that it's you making the transfer and that the details are correct. It's never been more than 30 minutes that we've had to wait for this phone call. Ozforex has been able to detect whether we are in the States making the transfer or in Australia. Thus they have contacted us on the appropriate phone number. We've always been impressed with their professional service whether it's by phone or email. We will continue to transfer our money through Ozforex as they have been faultless with their service, have offered better rates than the bank, have no transfer fee and are extremely user friendly. We are delighted that a friend told us about Ozforex 3 years ago.
written by austocal on 22/12/2012
Now that USForex is back in business with transfers from Australia to California again (finally, it took an unfortunate amount of time) I was impressed with the excellent customer service. I had occasion to call on their help a several times as the log in page had been changed - which explained why I couldn't log in. Once that was explained I then had to update my bank information which had been dropped out of the system. the customer rep made sure that the bank details matched their system requirement. I booked the deal, made the payment and the funds were very promptly moved to my US account. USForex is so much easier (and seemingly has better rates) to use than other services I had to use after OZForex lost their license to operate in California (due to new regulations).
written by william3318 on 14/12/2012
You know the scariest part of transferring/wiring money is when it doesn't go through or someone didn't receive it! I think USForex does a good job of being a trusted site where you can exchange your money at pretty reasonable rates. I usually travel with cash from the US, but I didn't like exchanging at banks a lot of the time because of rates. At least with this site, you can find out better rates at the current market. I mean sure they aren't always the best of rates, but it will be better than most banks!
written by thdirksen on 12/12/2012
USForex is the complete package when it comes to money transfers overseas: Great rates, Fast, Safe, and Thorough. Their thoroughness is what surprised me. During my last transfer, I received a call from a human (crazy eh!) reconfirming the money transfer details and accounts. I had made a mistake and they quickly fixed it over the phone. I would recommend them to anyone!!!
written by on 05/12/2012
As a consultant, I need to work in USA and Canada. USForex make my life easy and best deal to transfer my money anywhere on time. I meet the folks and they are very customer friendly and help me to transfer with very low fee. We cannot have this type of service for this low fee with an excellent exchange rate. I really recommend this service to my friends who can benefit from USForex service. Thx, WT
written by grunners on 03/12/2012
Once you get past the relatively simple set up process, this company could not be easier to do business with. Customer service is fantastic - this is not your typical online company where you feel like you are transacting with a black hole. They are responsive and pro-active in calling you to ensure you are comfortable with the service they provide. Highly competitive rates and definitely the cheapest company I've found to do forex transactions with
written by on 01/12/2012
I love this site because it gave me the best exchange rate,extremely secure and great service. When I use this site first time, i compare all the exchange rate sites and banks for best value, and this site offered me a best rate. Since then I recommend my friend and family members to use this site for money transfer in foreign countries.
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Usforexinc's Response to Msmh's Review
Written on: 19/02/2016
Thank you kindly Msmh! We're glad we could help.
Kind regards,
The USForex Team