DON'T EVER USE TRANSFAST

DON'T EVER USE TRANSFAST

I rarely leave negative reviews about companies, but in this case I really don't have a choice.

This company is incredibly unprofessional.

You setup an account, link and validate your bank, start the transaction - all looks well and good.

Then after waiting several days for the transaction to go through, you suddenly receive an email saying the transaction has been cancelled, with NO EXPLANATION.

When I called the customer service team, they told me my transaction failed the verification process and my profile couldn't be authenticated. When I asked what that means, they couldn't tell me. When I asked them how to fix this, they told me they couldn't and were shutting down my account.

The service is so unprofessional - even borderline insulting - that I almost have to laugh, though the fact that I really needed to make this transfer makes it incredibly frustrating.

EVEN WORSE, the money I wanted to send (5,000 USD) is missing from my bank account and I have to wait 5-7 days for them to refund it. Can you believe that? I cannot even begin to use another money transfer option until they refund the money they never transferred in the first place! So all told I'll lose two weeks time to TransFast with no results.

Overall, my experience couldn't have been worse. Zero stars and two big fat thumbs down. Don't use - YOU'LL BE SORRY.