written by KatD78 on 09/01/2015
I was told by my travel agent when booking a dream (very expensive) holiday to Thailand this Christmas that I wouldn't find a better exchange rate anywhere else as I had booked my holiday through them. I stupidly believed them and exchanged £3500. When I checked the money I realised they had charged me £500; this is a ridiculous and disgusting amount. When I spoke to the shop (within 10 minutes) they refused to take the money back and referred me to their head office saying they determined exchange rates. I emailed HQ and after over 3 weeks referred me back to the shop and washed their hands of it. I will never book with Thomson again they are out and out rip off merchants
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