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“Very complicated customer service to set up”
Written on: 14/07/2016 by occasional_mover (1 review written)
I am an existing NZforex customer and have been for over five years conducting currency transfers every now and then. I wished to convert NZD to USD, which I had not done previously. In order to receive a quote after logging in I had to contact the NZ Forex customer centre. Upon contacting them, I was asked to spend a few minutes updating aspects of my profile (this was ok, no problem). Then it came to getting access to do the currency pair. I was asked a number of questions of the nature of… Read Full Review
“Faultless premium service”
Written on: 24/06/2016 by maryannt (1 review written)
I was let down by my bank of 40 years in regard to the exchange rate they would offer me on Aus to NZ $640 K. Friends recommended OzForex. I was assisted by a senior staff member to complete the registration. Nothing was too much trouble including international calls. Once registered the App is easy to use and helpful. I also appreciated the emails re the arrival of the funds into Forex account, transfer and arrival of the funds into the Beneficiary account. … Read Full Review
“CONFLICTING DETAILS OF TRANSFER”
Written on: 15/11/2015
I ARRANGED A TRANSFER OF FUNDS, ON LINE; TO BE SENT TO GHANA (IN USD )TO PAY BILLS THAT MY WIFE HAD,THAT WERE COMING DUE. WHEN CALLED BACK; I WAS TOLD THAT I DID NOT HAVE ENOUGH DETAILS OF THE PERSON TO WHOM I INTENDED TO SEND THE FUNDS. THE PERSON TO WHO HELD THE NEAR DUE DEBT. I AGREED THAT THE TRANSFER BE CHANGED TO MY WIFE. WHEN THE CHANGE WAS MADE THE FUNDS WERE CHANGED TO NZD, TO BE PAID IN GHANA. FORM THEN ON I GOT A DIFFERENT STORY OF WHY THE FUNDS WERE NOT FORWARDED TO GHANA, FROM… Read Full Review
“Delayed processing of funds- Intermediary Bank Fees”
Written on: 05/06/2015 by ijMaldonado139 (1 review written)
3/6/2015 First transaction - two hundred K US to NZ dollar. Person handling transaction asked where funds were coming from and was told NZ bank US dollar account. They said to transfer funds to their Bank of New York account to AVOID intermediary bank fee. We did as directed. 5/6/2015 Followed up to see if our US dollar funds had been received. Person I was speaking to could not find them - said they would let me know 6/6 (a Saturday in NZ) if they still hadn't received them. I asked how… Read Full Review
“There is no better way to transfer money overseas!”
Written on: 13/12/2014 by phrunt (1 review written)
I've used NZForex now a fair few times for small transfers from Australia to New Zealand and they all went without a hitch and within a good time frame. This time we had sold our investment property in Australia to buy a house in New Zealand and were basically transferring our life savings across, we were extremely worried about doing this or making a mistake in the process and were considering using the banks so their tellers could just do the transfer for us however we decided it was best… Read Full Review
“Hassle Free Trading”
Written on: 23/07/2014
Have used NZ forex several times now for currency transfers to Australia. On every occasion we have found the transaction to be hassle free, and the staff service exceptional. The last transaction we placed the order on a Thursday and transferred the money to NZ forex the same day and were most impressed when the following day it landed in the Australian account. We will definitely continue to use NZ forex and highly recommend them to anyone wanting fast, efficient money transfers at a… Read Full Review
“Great Company”
Written on: 07/05/2014 by Bebe18 (1 review written)
Since July 2013 I have used NZForex's services on 10 different occasions and each time I have been more than impressed with their rates and service. Their rates are consistently higher than the bank's we used to use AND no fees under $NZ10,000. Very helpful staff when I have contacted them, prompt, patient and courteous service, especially for a greenhorn like myself who knew absolutely nothing about, and who does not really understand, the world of foreign exchange. I have recommended their… Read Full Review
“Great Rates & Service”
Written on: 15/04/2014 by Joenreviewcentre (1 review written)
During the past month I have completed three transactions, two to USA banks accounts in US$ and one to a 3rd party UK Euro account. The rates were significantly better than any NZ bank and the only fee was $12 for one transaction under $10,000. Previously I did use my bank and sent funds to the UK Euro account which attracted fees from both my bank and an unknown intermediary bank totally $53. NZFOREX service was very efficient and the funds where received by the recipients within 48hrs. I… Read Full Review
“Exceeded my expectations”
Written on: 13/01/2014 by JoshN (1 review written)
It took me a while to find out about NZForex but I'm really glad I did. I've transferred close to 100k with them so far and have been very impressed with the level of service I've recieved. They are professional, helpful, and friendly to deal with. On top of that, they have the best rates I've been able to find anywhere. I couldn't recommend them more. They've saved me hundreds in bank fees and rate skimming that I'd have otherwise paid if I'd done these transactions through my bank… Read Full Review
“First class experience”
Written on: 10/11/2013
This was my first experience with NZForex transferring a large sum from my bank account in New Zealand to my account in Canada. The account registration was easy and professionally handled by the staff as was the transfer process itself. The rates were considerably better than banks quoted, no fees were deducted en route and the funds were in my Canadian account in less than 48 hours from booking the deal. Highly recommended based on this experience… Read Full Review
“Great - as long as things don't go wrong......”
Written on: 01/10/2013 by dryhillsjon (1 review written)
I feel mixed about writing this due to the fact that NZForex (OzForex) have always been good when I've dealt with them in the past. However, a recent transaction of $30000 took over 2 weeks to arrive and I was told that delays were sometimes due to 'exotic currencies' being traded. In other words - anything other than USD/GBP/NZD/AUD? Who knows. I lost money due to the timeframe it took and NZForex were not willing to front up and help at all. They just copied in their terms and conditions. The… Read Full Review
Ozforex's Response to dryhillsjon's Review
Written on: 23/10/2013
Hi,
Thanks for taking the time to provide feedback and I am sorry to hear of your recent experience with NZForex. Unfortunately payments can sometime experience a delay in clearing into your beneficiaries account and in that situation we communicate with our corresponding banks and intermediary banks to establish the progress of the transfer.
We can see that these transfers did take longer than we would normally expect and we would like the opportunity to discuss this and your experience with our customer support team with you further if you would be happy to do so. Looking forward to hearing from you soon.
Kind Regards,
Your NZForex Team
Reply to this comment
“COULDNT BE EASIER”
Written on: 25/08/2013
I love the ease of being able to transfer large sums of money overseas very quickly. The POLI service which has been added that allowed me to go directly into my account and complete the funds transfer at the same time as I confirmed the deal was fantastic and very innovative. I recommend OZ Forex to all my friends… Read Full Review
“Can always rely on NZFX”
Written on: 23/05/2013
I have been living in Indonesia for the past 8 years & have used NZForex right from the start of my time here. I have made 40 separate money transfers during this period from NZ to Indonesia using NZForex. Without exception, all transactions have been processed promptly & seamlessly & at the best exchange rate I could find on the day too. I have had on occasion the need to contact NZForex & it is such a pleasure to be able to speak in person immediately to the correct person about my inquiry… Read Full Review
“EXCELLENT!!!!!!!!!”
Written on: 09/05/2013
I have been using Forex for over six years now and as I always believe in getting the best service and rates when carrying out any transaction I always review the available services before carrying out a transaction. Every time I have done this Forex rates have always been the best so I return to them. When it comes to service the website is clear and easy to use and the customer service is top rate with quick return calls, polite and helpful staff. Not only would I recommend FOREX to a friend… Read Full Review
“Brilliant”
Written on: 13/04/2013
Best transfer service on the market. Being an ex Bank Manager and Commodities Broker I know how much the Banks make on FX transactions! This service is the easiest and fastest I have found and would recommend them without hesitation. Rates were excellent and so was the customer service centre. The banks could learn a thing or two about the service side!… Read Full Review
“Wish I had found them earlier”
Written on: 24/03/2013
I have been using NZForex to transfer my overseas monthly salary to NZ for over 2 years now I wish I had found them earlier as the banks were ripping me every month. It takes me less than 5 minutes to get the quote and then transfer the money from my bank and it saves me thousands a year with their exchange rate… Read Full Review
“insanely great”
Written on: 18/03/2013 by leefree (1 review written)
After having done other transfers with the banks and being charged through the nose and hasseled to boot, I would without hesitation do any other transfers with nzforex. Their rates are competitive and the deals are easy and transparent… Read Full Review
“Wish I'd Found Them Sooner!”
Written on: 18/03/2013
After transferring money via banks for our home purchase in Australia I was very keen to find a better way when we needed to transfer funds back to NZ :-) NZForex is infinitely better, with a lower transfer fee or even no fee plus a much better rate every time. It's win win and I can do it quickly myself at home. Very happy with the service at startup and since… Read Full Review
“Better than the banks”
Written on: 15/08/2012
Efficient money transfers at a much better rate than the banks and no bank fees to pay as the money does not enter your bank from a foreign account. Customer service centre is helpful too… Read Full Review
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Hapuku's Comment
Written on: 19/03/2016
Nicely laid out balanced review - thank you