Written on: 27/02/2013
After sending some money to my aunt to Turkey, the money was not available for her because one letter in her name was written false. After writing an email late in the night, within 5 minutes I received a phone call from the States. They even offered me a german interpreter. After correcting the name they even offered to send the fees back. All marketing professors can use this as an excellent service example in their lectures.
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