Call centre not open enough

ICE Plc - www.iceplc.com
★★★★★
4.6
91.0% of users recommend this
  • Speed of service

  • Customer Service

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Guest's review of ICE Plc - www.iceplc.com

“Call centre not open enough”

★☆☆☆☆

written by on 30/08/2014

Travelling in the States. Card blocked. Found out Friday lunchtime when offices in UK shut. They are only open 10 til 1 on Saturday which is 2 til 5 in the morning for me. Not convenient. 24 hour helpline is only for reporting lost or stolen cards. No other help available. I have been charged for cash withdrawals and the rate of exchange is poor after their service charge is taken off. Use something else!

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    Type of customer

  • Speed of service

  • Customer Service

  • Value For Money

Ice_Plc's Comment

Written on: 15/09/2014

Thank you for your comments.

We are currently looking at solutions so that we can have longer customer service hours for our ICE Travellers Cashcard customers.

Unfortunately although ICE Plc make no charges when using your card, some ATM’s and retailers may make their own charge. We do state this in the terms and conditions and the FAQ’s. These charges are completely beyond ICE Plc’s control and they would be levied with any card used at that ATM/retailer.

Kind Regards,

Sophie
Customer Service Supervisor.

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Jfarrow's Comment

Written on: 25/11/2014

I had the same problem!! really horrendous customer service! Ruined my 3 days in New York!

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