Be careful

★★★★★
4.7 / 5
94% of users recommend this
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Ross_M_1979's review of ICE Plc - www.iceplc.com

★☆☆☆☆

“Be careful”

Written on: 09/06/2013 by Ross_M_1979 (1 review written)

I've used this company before and the service was good.

Thought I would use them again. Tried to place and order 3 times on Wednesday....website said that there was an issue with payment. Thought nothing of it and then proceeded to try again this evening twice with my account and once with my wife.

All three attempts came back with a website issue and no approval.

So, then I wonder if there is an issue with my bank....I call to understand why my available balance was so low.

Guess what, the bank on behalf of ICE had authorized all of the payments. I have no currency and no money in my bank.

BE VERY, VERY CAREFUL ORDERING ONLINE THROUGH THIS COMPANY. IF I HADNT OF CHECKED MY ACCOUNT, MY MORTGAGE, CAR, UTILITIES & OTHER BILLS WOULD NOT HAVE BEEN PAID.

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Ice_Plc's Response to Ross_M_1979's Review

Written on: 11/06/2013

Thank you for your comments.

I apologise for the problems you have experienced. If you would like to speak to us about this issue in detail please email me.

We are aware there is currently an issue if a customer’s card is pre-authorised but the payment is voided because of an address mis-match. This is being investigated urgently and we hope to have this rectified as soon as possible.

Kind Regards

Sophie
Customer Service Supervisor.

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