Written on: 29/06/2012 by HarrisMan (5 reviews written)
I got a Caxton FX Card for my 18 year old daughter to use on holiday in Tenerife, and loaded it with 300 euros. I checked the balance online and confirmed it was cleared into the account. Lastly I checked that the card works OK in a Barclays ATM, i.e. the PIN is correct, and my daughter went on holiday with the card. On arrival in Tenerife she tried to use the card to get cash from an ATM and the ATM refused the transaction and instructed that she must "contact her bank". She phoned me and I called CaxtonFX. It was by then 8:00 pm and the Caxton call centre operator said that they don't have any help service at all outside "office hours" but asked if I would like to cancel the card! I asked if she was seriously telling me that Caxton have literally no support at all for stranded card holders whose cards are not working and she confirmed that that is Caxton policy. I believe anyone who relies on this card is making a very grave mistake and I would never ever use them again in any circumstances.
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